I've stayed at the Marriot from Monday to Friday every week for the last 6 months. While the hotel is good, the telephone service is totally debilitating.

Incoming evening calls are a total frustration as nobody ever answers the call. This has been ongoing for months and my partner tries 5 times a night before reverting to using his mobile phone.

Outgoing calls are the most expensive I've ever experienced in any hotel. A 4 minute local call is charged at 17euros, a total joke.

Food is also a problem with orders often delivered incorrectly and room service has taken up to 2 hours to deliver a plate of pasta.

At 170 euros per night and having spent so much time here, I can honestly say it's pretty poor value for what they charge.

A very nice hotel, clean , value for money, in the centre of amsterdam , close to the railway station..nice restaurants inside hotel.Top Choice to Stay!!!

I just spent the weekend there with my wife and children (age 3 and 7). The hotel is a story of two tales. In one hand the facilities are nice and everything is new (great job done with the recent renovation). The location is good as well. On the other hand, the service is horrible. Three examples: First, long lines to check in as the hotel is clearly understaffed. There were three positions to check in/check out but only one was open. Second, they told me by phone (their website says the same) that the parking lot is closed due to renovation, however, I saw cars getting in and out. When I asked they told me that I could have parked my car there but at that moment there was no more space. Third, the most shameful of all, when on Saturday 4th in the afternoon I asked to Simone, a lady that seats in the "Delighted to Serve You" office for directions on how to reach my room, she laughed as if I were an idiot, really incredible.
When you're paying top dollars you expect top service in addition to great facilities. In this regard this hotel totally fails... they clearly need to invest more in training their people. Next time I go to Amsterdam I will spend my Euros somewhere else.

We really enjoyed our stay here. The concierge staff were absolute pros and even made an international call for us to help us with the hotel at our next destination. The bar area was large and quite comfortable. The location is right by the train station which is nice and is close to a tram stop to get to the museums, shopping etc.
The one problem was that the rooms were poorly soundproofed and we were woken up by someone snoring in the next room. Also, the elevators were slow and one night two of them were broken. So I would stay on the second or third floor to account for this. The room service was timely and friendly.