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“Efficient service. Quietly located but close to action and train station too.” 4 of 5 stars
Review of Renaissance Amsterdam Hotel

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Renaissance Amsterdam Hotel
5.0 of 5 Hotel   |   Kattengat 1, 1012 SZ Amsterdam, The Netherlands   |  
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Ranked #66 of 346 Hotels in Amsterdam
Singapore
Contributor
18 reviews 18 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
“Efficient service. Quietly located but close to action and train station too.”
4 of 5 stars Reviewed June 21, 2014

Hotel is pretty decent for it's price. Bed and room cleanliness is very high standard. I m most impressed with the service efficiency of the staff. Chamber maids, waitresses, receptionists all work so fast handling the large number of residents, while still maintaining their politeness and helpfulness all the time.

Location is short walking distance from train station. On a quiet street nearby a club and few restaurants. About 10 minutes walk away from the bustles.

I find the lobby to be too small for it's large number of residents. Many times, queue is long and overcrowded in the lobby. Customer service staff are definitely efficient but there are too few to handle the large crowds.

  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,926 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (324)
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London, United Kingdom
Top Contributor
81 reviews 81 reviews
34 hotel reviews
Reviews in 47 cities Reviews in 47 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed June 19, 2014

The Renaissance Amsterdam is a short walk from the main train station and just on the edge of the Western canals which offer charming cafes and restaurants as well as fantastic shops. The hotel is typical of a European city with fairly small rooms but of good quality and the service was very good, although this is a busy hotel so lines can be fairly long for checking in. The gym was decent and although I didn't use the restaurant it looked good. I have stayed in other Renaissance hotels and found them to be more superior than the Amsterdam Renaissance, however in light of this being a city hotel it is to be expected and I think it is one of the better hotels in the city.

  • Stayed March 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Atlanta, Georgia
Top Contributor
215 reviews 215 reviews
75 hotel reviews
Reviews in 72 cities Reviews in 72 cities
106 helpful votes 106 helpful votes
3 of 5 stars Reviewed June 17, 2014

After traveling though Asia (including Tokyo and Shanghai where rooms can be small and expensive), I was shocked by the tiny room at the Renaissance. There was hardly room to open a suitcase, and indeed we couldn't have a suitcase open and move around the room.
Check-in was painfully slow, and when we were checking in (around 6 a.m. from a flight from India), we were told our room wasn't ready even though the room was booked for check in the day before so we would have a room immediately upon arrival.
We'd wait for a cab, wait for the concierge, wait for food at breakfast, etc.
It holds itself out as a business hotel, but it is the antithesis of one.

  • Stayed April 2014, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RenaissanceTeam, Executive Assistant at Renaissance Amsterdam Hotel, responded to this review, June 19, 2014
Dear guest,
Thank you for your comments with regards to your recent stay at our hotel. We were indeed very sorry to learn that you experienced long waiting times and that the room your were assigned to was not according to your expectation. Please accept our sincere apologies for all inconveniences caused. We invite you to send us an e-mail to renaissance.amsterdam@renaissancehotels.com, so that we will have a chance to further investigate and get back to you in person.
We thank you for your time and remain,
with best regards,
Renaissance Amsterdam Hotel Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Senior Contributor
43 reviews 43 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed June 16, 2014

What a great hotel. You are literally a 5 to 10 minute walk to the Red Light District, The coffee shops, all the tourist attractions and more. What we really liked about this hotel is its not in the hustle and bustle of everything but yet still close to the action. Really once you've walked around the Red Light District and seen what all the talk is about there is a lot of better stuff to do and see. We loved this hotel for its location and the comfort of it.

We had a nice room with club breakfast which was AMAZING! Loved the hotel and how nice and clean it was. I highly recommend this hotel for people who wanna check out the red light district but experience more than just the drinking and debauchery of the red light district.

We really liked the nice restaurants, Jordaan area, close proximity of the train station, etc

We went to the Open Air Festival one day while we were there and it was a treat to come back to such a nice hotel with wifi, great beds, and a good breakfast. We felt that if we stayed in the Red Light District it would be non stop partying that wouldnt allow that.

Room Tip: Rooms that include breakfast are the way to go!
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  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Campbell, CA
Top Contributor
95 reviews 95 reviews
20 hotel reviews
Reviews in 39 cities Reviews in 39 cities
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed June 16, 2014

We stayed for three days after a long cruise. After being pampered by the cruise line, the Renaissance was the perfect transition. The staff was unbelievably customer focused from the moment we arrived. There were many people leaving and arriving at the same time and the desk staff was warm and courteous dispite many rude and pushy guest. Kitt and Sarah at the front desk were wonderfully calm and inviting. Although we were early, Sarah asked if we were happy with our arrangements, upgraded our bed size, and got us a room immediately. That was just the beginning! Our room overlooked a picturesque street and was comforatble to the max. At the complementary breakfast, we were attend to by Earl and Estrella who wanted to make certain we had all we needed. The breakfast buffet was magnificent!! It consisted of all one could image for breakfast and more. Then, when we needed information and to get our airplane pre-boarding passes, Customer Service representatives, Lia and Bronwyn took center stage. Rather than direct me, Lia escorted me to where I needed to be and when I needed additional assistance, Bronwyn came to my rescue. These women, as with all the rest of the staff, personify Customer Focused Service. Besides all of this, the Renaissance is perfectly located to experience Amsterdam by walking, a river cruise, or the local trams.

Room Tip: Ask for one overlooking the street, rather than overlooking the parking lot.
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  • Stayed May 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ocean View, Delaware
Top Contributor
128 reviews 128 reviews
11 hotel reviews
Reviews in 49 cities Reviews in 49 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed June 13, 2014 via mobile

The Renaissance is located conveniently, just a short walk (about 3 or 4 blocks) from the Central Train Station. Currently some road work is going on in the immediate area, but it did not impede walking at all. Close to tram, train, and canal modes of transportation. Hotel is clean. Front desk staff and the 'navigators' are quite willing to assist you, whether it be for extra towels or directions. 2B is their bar and on Fridays in June, a DJ spins for four hours, beginning at 5 pm. There is a fitness center but no pool, spa, or any place to just sit and relax in the sun/outdoors.

Stayed June 2014, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
13 reviews 13 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed June 11, 2014

The hotel is very nice and clean and tucked neatly away from the hustle and bustle of AMS, fortunately we were relatively close to the lobby and managed to connect to the lobby wifi, the room was ok, location was great and a short walk from the train and tram station, the only thing that let this place down was on the day we were leaving the hot water was not working, which is a shame but otherwise i enjoyed my stay here.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Renaissance Amsterdam Hotel

Address: Kattengat 1, 1012 SZ Amsterdam, The Netherlands
Location: The Netherlands > North Holland Province > Amsterdam
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#42 Family Hotel in Amsterdam
#42 Luxury Hotel in Amsterdam
#46 Business Hotel in Amsterdam
#59 Romantic Hotel in Amsterdam
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Renaissance Amsterdam Hotel 5*
Number of rooms: 405
Reservation Options:
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Also Known As:
Amsterdam Renaissance

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