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“Unimpressed” 3 of 5 stars
Review of Renaissance Amsterdam Hotel

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Renaissance Amsterdam Hotel
5.0 of 5 Hotel   |   Kattengat 1, 1012 SZ Amsterdam, The Netherlands   |  
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Ranked #61 of 344 Hotels in Amsterdam
London
Senior Contributor
24 reviews 24 reviews
21 hotel reviews
Reviews in 10 cities Reviews in 10 cities
19 helpful votes 19 helpful votes
“Unimpressed”
3 of 5 stars Reviewed March 27, 2014

Nicely decorated room, with a good soft bed, but:

1) very small. You have to squeeze around the end of the bed, and there is no room at all for luggage

2) a lot of traffic noise

3) my pet hate: Internet at 80 euros for the week. It's provided through Swisscom, so when it didn't work you end up getting put through to a Swisscom call centre rather than somebody that can sort the problem out at the hotel

There are far better hotels in the same locale, such as the excellent Crowne Plaza over the road.

  • Stayed March 2014, traveled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HedwigvanderLinden, Executive Assistant at Renaissance Amsterdam Hotel, responded to this review, March 31, 2014
Dear Guest,
Thank you for your feedback regarding your recent stay at our hotel.
We were very sorry to learn that you encountered various inconveniences
and we wish to express our sincere apologies.
We will review your comments with our team and hope you will visit us again,
so that we can regain your confidence in our service and reputation.
With best regards,
Renaissance Amsterdam Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,705 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (294)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
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USA
Senior Contributor
39 reviews 39 reviews
20 hotel reviews
Reviews in 22 cities Reviews in 22 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed March 27, 2014

If you want to be close to the major attractions in Amsterdam the Renaissance is perfect. It has one of the best exercise rooms in Europe and the staff is very responsive to your needs. The cafe is also a very good lunch spot.

Room Tip: Ask for an inner room. They are very quiet.
See more room tips
  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frankfurt, Germany
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 27, 2014

Best location to see the city. Close to AMS-Centraalstation and everything else. Friendly staff and spotless clean rooms in really good conditions. A lot of business travelers from the US and Asia, but you never felt to be out of place. Great bar. We could recomend for everyone from 30 to 80. Not the spot for partypeople in their twenties, but I don't think they want that to be.

Stayed March 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
52 reviews 52 reviews
12 hotel reviews
Reviews in 24 cities Reviews in 24 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed March 26, 2014

Boys flying trip to the dam, did everything we needed it to...clean, efficient staff, breakfast worked. Bad bit- when I got back to the UK I found they had double charged me for the room. When I questioned this, having had to phone the hotel in Amsterdam I was told that my friends card provider had rejected the payment even though he had a receipt confirming it had gone through, they then put his share on my card without contacting me which I believe is fraudulent...

Thankfully my friend checked his bank when I mentioned this (after swearing blind he had paid) & found it had been re credited a couple of days after.

So in summary, CHECK YOUR STATEMENT!!!

Stayed December 2013, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ontario
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 26, 2014

Very clean property within walking distance of the central railway station and the old town. Club lounge and reception staff are very good. Would recommend this property for leisure and business travel.

  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cork, Ireland
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 23, 2014

I stayed here for 3 nights with a friend on a city break, it's a business type hotel so the design reflects this. The hotel is really central and about 4 mins walk from the train station. We requested a high floor and got a nice room on the 4th floor with a view. The room was spacious, the beds are really soft - too soft for our taste - but they had lovely feather pillows.
All the staff we met were really friendly and there is always a 'navigator' in the lobby to help with directions. We didn't get breakfast on our package because it was so expensive ( €28 each per day) but there's lots of nice cafés on the canals nearby.
Tips: ask for a room on a high floor to minimise street noise, request extra towels - we only got one 'bath' towel each and the other towels are teeny.
Restaurant Tip: La Pearla in the Jordaan area is famous for its pizzas but you'll have to book in advance - we didn't so we went to another Italian restaurant 'Assaggi's' on the same street. We had a lovely meal and they serve late ( they were still taking orders at 11pm on Fri). There's also lots of lively bars in this area so it's a good spot for a night out.

Stayed March 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Worthing, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 22, 2014

Just got back from a city break (17/03/14 to 21/03/14) to Amsterdam. What an experience!!! Firstly, the journey from Schiphol Airport to the Renaissance hotel was a piece of ....... was very easy. Catch one of the frequent trains (approx every 15 mins) to Amsterdam Centraal station (4 euros), then exit the station on the south side towards the town. Bear right towards the taxi rank then cross the bridge over the canal and head straight over at the traffic light controlled cross roads. The hotel is approx a 3 minute walk from here down a side turning on your right. Simples!!!
As you enter the lobby through the revolving door you are welcomed by any number of friendly, English speaking staff, all waiting to help you as much as they can. The whole decor and ambience is one of quality. If your room isn't quite ready then don't worry, they will store your luggage in a secure room whilst you start exploring) we even received a call on my mobile when our room was ready...hows that for service?). The 2B Lounge Bar on the lower ground floor is very warm and comfortable where you can order hot or cold drinks and quality food from an extensive bar menu (I'm not a big burger eater but I thought I'd give the one on the menu a try. It was probably one of the best burgers I've tasted).
Now....about our room (244). It had everything we needed for our stay (kettle, ice bucket (ice machine down corridor on same floor), iron, ironing board, hairdryer, full length mirror, fridge, tv, expensive wifi ;-) ). The bed was huge and very comfortable. The view from the window was of the 17th century domed Koepelchurch conference/event venue and a small restaurant in an old traditional looking building. The room was made up every day by the excellent maid service.
We had paid for breakfast when booking our room so when we saw how much effort had gone into the huge offering, it would have been rude not to try it all ;-). (Note to self...must go on a diet now). Once again, the staff were very polite and friendly and nothing is too much trouble (if you would prefer your eggs a different way then just ask).
To sum it all up, we were lucky to have found this hotel on Airmiles (or should I say Avios) so we don't think our finances would have stretched to paying the full rate. The hotel was very clean and the decor and finishes were to a high standard. The food was also to a high standard as my now rather oversized stomach will confirm. The location was perfect and we would definitely book this hotel again when in Amsterdam.

Room Tip: Rooms facing the inner courtyard would be quieter but your view would be sacrificed. More chance of...
See more room tips
  • Stayed March 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hedwig v, Executive Assistant at Renaissance Amsterdam Hotel, responded to this review, March 25, 2014
Dear Guest,
Thank you so much for your wonderful comments about our hotel, the service and our offerings. We were indeed very happy to learn that your city break to Amsterdam and to the Renaissance was a great experience and that our ambassadors were able to assist you in
making your visit a memorable one. We look forward to welcoming you back, next time your travels will bring you to Amsterdam again.
With best regards,
Renaissance Amsterdam Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Renaissance Amsterdam Hotel

Address: Kattengat 1, 1012 SZ Amsterdam, The Netherlands
Location: The Netherlands > North Holland Province > Amsterdam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#37 Family Hotel in Amsterdam
#37 Luxury Hotel in Amsterdam
#41 Business Hotel in Amsterdam
#59 Romantic Hotel in Amsterdam
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Renaissance Amsterdam Hotel 5*
Number of rooms: 405
Reservation Options:
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Also Known As:
Amsterdam Renaissance

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