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“Nice, but a bit disapointing” 4 of 5 stars
Review of Renaissance Amsterdam Hotel

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Renaissance Amsterdam Hotel
5.0 of 5 Hotel   |   Kattengat 1, 1012 SZ Amsterdam, The Netherlands   |  
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Hot rate & 15% off dinner
Ranked #58 of 345 hotels in Amsterdam
London, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Nice, but a bit disapointing”
4 of 5 stars Reviewed September 10, 2013

I have just returned from a 4 night stay at this hotel. It's in the perfect location. We have been to Dam before, and this is definitely the best location, it's a few minute walk from all the main streets and station, lots of shops around. Its right near the canal. Its only half an hour stroll from the museums, 10 min from Ann Frank. If you like coffee shops, there are a few good ones right on the doorstep.
The hotel is impressive, the lobby is nice, the rooms lovely (We had a guest room, with a much better deal online rather than the price quoted from the hotel direct) it had a massive bed, little table and chairs, and desk. The bathroom was very small and basic but nice, shower good.
The things that let it down were that on day 1 we didn't have any milk or spoons in our room. My partner went to reception the ask for some, where he got sent to the restaurant, and was handed the little room milks. The next day, we still had no milk, but some stirrers, again my partner went and asked for some milk and was told to go to the shop. We just wanted a cup of tea. The same day we asked for some dressing gowns in the room (it said all the rooms had them online). They never appeared. The room has climate control, but it didn't seem to work, it was always cold even though it had 'heating'. The only english channels on the tv are bbc 1 and 2 and news. You have to pay for wifi anywhere except the lobby.
We agreed we would eat in the hotel restaurant once on our stay, so we went to get a table at 6.30. We were sat waiting for someone the seat us for quite a long time. The restaurant is nice and has an open kitchen. My bf who is a chef loved this. He ordered a pizza and chips and I ordered the red snapper. We were told the pizza takes a long time to make. So the pizza arrived, and a dish in front of me that was not red snapper. I asked what it was and the waitress said bream (I purposely didn't order this as it cost more, and i didn't like anything it came with). When I told the waitress (who was very friendly) her response was 'but you ordered bream....' I didnt want to a fuss or to wait for it to be changed so I left it as it was. At some point half way through my bfs chips arrived. When I was on my last mouthful the same waitress asked if I wanted some different veg, I got some cold asparagus. The meal wasnt even changed over on the bill, so I had to pay the more expensive price for a bit of fish and cold asparagus. Not very impressed. Over all I really dont see why this is a 5 star, the hotel is lovely but no one is very friendly and the service no where near to the level you expect. They got alot wrong. It was such a hassle to just make a cup of tea. And they never re stocked the mini bar. Will probably stay at the Crown Plaza across the road next time.

  • Stayed September 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (273)
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Berlin, Germany
Top Contributor
52 reviews 52 reviews
40 hotel reviews
Reviews in 29 cities Reviews in 29 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed September 10, 2013

This is a well located modern hotel, within a walking distance of the main railway station. True, it is not in the heart of the city on the main square, but most things are walkable and a tram station is very near by.

We stayed 5 nights in the hotel. During our first night we were placed in a room facing the street and the tram sounds woke us up at 6am. We asked to move to a more quite room and where offered a room facing the courtyard, which was perfectly fine for us. Needless to say there isn't too much of a view from from this room, but there is also no disturbing sounds.

People with prams or heavy luggage might also wish to consider asking for room in the main building to avoid the couple of steps one need to climb up or down when passing between the buildings.

The rooms themselves are medium sized but good for a couple.

Breakfast buffet was quite big and offered a well rounded choices of foods.

All in all, good value for money

Room Tip: To avoid the tram noise, choose a room facing the courtyard. To avoid stairs in the hallway, ask for...
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Texas
Top Contributor
82 reviews 82 reviews
34 hotel reviews
Reviews in 33 cities Reviews in 33 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed September 9, 2013

Very close to the train station, and not too far from the airport, the Renaissance Hotel was a nice hotel for the two nights we stayed in AMS. The beds were comfortable and the room had all the usual comforts known to the brand.

We used Marriott points and everything was set up when we arrived. The front desk staff was extremely helpful in assisting us with shopping excursions and tour idea. The bartenders went well above the call of duty to assist me in connecting wifi to the internet.

Room Tip: ask for a room with an exterior view.
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Romford
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 9, 2013

Stayed at the Renaissance Hotel for 2 nights - 9th & 10th August on a hen weekend. There were 6 of us in total in 3 rooms and all rooms were lovely and clean, well maintained and what you would expect for a decent business hotel. Breakfast buffet was included and was good with plenty of choice. The hotel has a lovely bar area with relatively reasonably priced drinks. Check in and out was easy but check your bills as 2 of our rooms were charged with items from the mini-bar that we hadn't had - apparently if you touch anything up it goes on your bill. These items were removed with no fuss by reception staff who were all helpful at all times - very professional. The hotel is 10 mins stroll from the station and another 10 mins to the Dam square. The hotel staff are happy to arrange a taxi if you are going further afield. Loved this hotel and Amsterdam and a great (and dignified!) time was had by all.

Room Tip: Don't expect much of a view from any rooms!
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  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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2 reviews
4 of 5 stars Reviewed September 9, 2013

Great business hotel, very friendly staff, nice gym ,great location Very nice lobby
Easy to walk to any part of town, Very close to the Railroad Station and many tourist attractions
Wonderful Breakfast although a bit costly .

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Gothenburg
Senior Reviewer
10 reviews 10 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 8, 2013

A very nice and luxurious hotel with perfect location for guests arriving by train. Friendly and professional staff and a great breakfast buffet. A little minus would be the size of the hotel which makes it a bit unpersonal. But I will definitely come back!

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Lillian, Alabama
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 7, 2013

Short stay of 2 nights at this location. Well situated for walking to shopping, restaurants and public transportation. We used cabs to get to local attractions due to a knee injury. Rooms are small but wel apointed as most Marriotts are. The Concierge Area was large and well stocked. Very nice continental breakfast.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Renaissance Amsterdam Hotel

Address: Kattengat 1, 1012 SZ Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#34 Family Hotel in Amsterdam
#36 Luxury Hotel in Amsterdam
#38 Business Hotel in Amsterdam
#57 Romantic Hotel in Amsterdam
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Renaissance Amsterdam Hotel 5*
Reservation Options:
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Also Known As:
Amsterdam Renaissance

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