We were warmly welcomed when we arrived after a Red Eye flight from Atlanta. Michael checked us in, found us a room with a stand- up shower as requested ( after a few tries) and was extremely helpful and friendly throughout our stay. He recommended areas in which to walk that were slightly off the beaten path.. The location was great. We only rode a Tram one time since we are walkers and found our way with good maps - only lost our way a couple of times. Our room was very clean, made up quickly after we left it and we had plenty of towels and toiletries. As Platinum Marriott Rewards members, we had access to the Lounge for breakfast, afternoon tea and drinks and snacks in early evening. We were disappointed to find very little variety offered ( same foods for breakfast and snacks every day) as if the hotel was catering to a rapid turnover clientele rather then recognizing that some of us used the hotel as our home for longer stays.
When we returned for one night post cruise, we were happy to be checked in once again by Michael we booked us into 'our' room from pre- cruise. Unfortunately, the hotel was very crowed; it was hard to even find a lobby seat, and the lounge where we went to wait for our room to be ready was full and had several families with noisy young children putting feet on furniture and devouring the food. The hostesses ignored the behaviors of the children and therefore the needs of the other guests. This behavior occurred at breakfast as well. Tables were not cleared in a timely manner. We moved to the room with the business center and again found people with bare feet on furniture and stains from spilled food on chairs.
We really liked staying there, found the Navigators and Concierges friendly and helpful and luggage well cared for. We would return when we come back to Amsterdam, if the issues we raised are corrected. Great location and Michael's assistance was exemplary
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- Also Known As:
- Amsterdam Renaissance