Booked a 4 day cruise trip with DFDS Seaways which included 2 days at the hotel.
Absolutely NO warning of it being "Work In Progress" which may have altered our choice of hotel but that's the fault of DFDS.
Arrived and they had no listing of our reservations, showed them our documents and they booked us in to a club room with free breakfast to compensate for the problems when checking in. Stayed in room 605 which was almost double the size of their regular rooms, spacious and airy, no complaints there.
Staff were kurt when I complained about one of the room keys not working and was met with reply of "Sir, we need ID before we can reconfigure key cards". My reply was, "Ok then, follow me to the room because it's all in the safe". They changed it immediately without further questions.
Room was noisy on a morning but yes they are doing building work. You can't use the mini bar to chill your coke or lemonade as the drinks are sensored so they can charge you for anything that is moved.
The hotel was nice enough but maybe not 5 star. They upgraded us to club class for the mix up earlier in the day but would not allow us in the Club Class lounge because we were peasants that didn't pay the 70 euro upgrade.
Tip for travellers. On the main paved street there are 2 or 3 excellent internet cafe's. 2 euros for an hour surfing and you can disconnect at any time and use you're credit another day. Compare that to the 19.95 euros a day they expect at the hotel. In 2.5 days I spent 4 euro's browsing for restaurants, attractions and keeping in touch with home. They are less than 20 yards from the hotel.
Pet Peeve - Battery Chicken Eggs. The eggs in the breakfast restaurant are battery eggs. Free Range in 5 star please. Poor chickens don't need to suffer to bolster profit at 24.99 euros per breakfast




