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“Nice hotel for our family trip” 4 of 5 stars
Review of Marriott Amsterdam

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Marriott Amsterdam
5.0 of 5 Hotel   |   Stadhouderskade 12, 1054 ES Amsterdam, The Netherlands (Vondelpark)   |  
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Ranked #71 of 344 Hotels in Amsterdam
Lexington, Massachusetts
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
“Nice hotel for our family trip”
4 of 5 stars Reviewed April 24, 2014 via mobile

Stayed here last year for three night during a family trip to Europe. Staff was really helpful. The executive lounge was great; a time and money saver. The location was ideal. We were easily able to walk or take trams everywhere. Granted it has a very American feel, but it worked well for us.

Stayed May 2013, traveled with family
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,487 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (249)
Date | Rating
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English first
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 24, 2014

Amsterdam Marriott prices are higher, but the quality follows. The room was great, except for the bathroom that seemed a little bit too small but also very good. The hotel is located a few steps away from Leidseplein, Museumplein, Rijksmuseum, etc. Amazing location. The hotel facilities were very good, the staff is excellent. Parking is in the hotel, with a valet, and the price 55 Euro per day, sttep as for any other parking in Amsterdam. I recommend this hotel if you have the budget: you can't go wrong with this one.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed April 24, 2014

We stayed here for four nights at the beginning of July. The staff were helpful and the rooms were very clean, comfortable but compact. We had a very comfortable sleep. We booked a city tour through the concierge. Easy tram links to different parts of the City. Walking distance to many restaurants, both big chains and small independent restaurants. We were within walking distance of the Rijks museum. My only criticism was that there was not free WiFi in the room. Nowadays that is expected as standard in all hotels and especially a big chain such as the Marriot group. The "free" WiFi the public areas did not work properly.

Good location and would probably stay again on our next visit.

Room Tip: Try to get a room on one of the higher levels if possible so that you can get a better view of the a...
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  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cocoa Beach,Florida
Top Contributor
116 reviews 116 reviews
34 hotel reviews
Reviews in 49 cities Reviews in 49 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed April 23, 2014

We stayed here for four days in April sight seeing. We enjoyed the hotel. The amenities were good. The food was good. The staff was helpful and the concierage was incredible(sorry can't remember her name). We booked a couple of tours through her to the flower fields of Keukenof and to Volendam which were vere very good. Our room was very quiet and comfortable. The hotel was close to all forms of public transportation and parks. There was a water tour operator acrss the street on the canal which was very good. Language was not a problem and I would recommend this hotel to anyone visiting the city. All the main attractions are easily accessible by public transportation and I would encourage you to buy the multi day public transportation pass which you can use as much as you want to help you wander the city. My only complaint was the internet didn't always seem to work that well. I don't know if it was me or the system. I would also recommend a bike tour of the city for a day, it is such a bike oriented city you have to get out and ride to really appreciate what the locals see and do each day. remember look both ways when you cross the bike lanes!!!

  • Stayed April 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Top Contributor
371 reviews 371 reviews
135 hotel reviews
Reviews in 113 cities Reviews in 113 cities
183 helpful votes 183 helpful votes
4 of 5 stars Reviewed April 22, 2014

Its been said in a number of previous reviews, but this is a good standard Marriott in a great location in Amsterdam. My room was comfortable and clean. Bar area was welcoming although large. Didn't have dinner but the breakfast was good. My room rate was expensive, but I was told that there was an event going on in the city and hotel rooms were at a premium. Would stay again, only if I could get a good rate.

Stayed April 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai
Senior Contributor
26 reviews 26 reviews
26 hotel reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed April 21, 2014

Normally I prefer independent hotels but I was staying here due to a conference being held at the same venue. The hotel staff were very friendly and accommodating. There was a problem with the entrance to the executive lounge however they still provided the same services and amenities at another location. Internet was seamless throughout which was critical for any business trip.

Location was also lovely as it was very close to a busy square. Lovely to walk around on a sunny day. On my arrival, It was already 10pm however the concierge still found a lovely family run Italian restaurant which was walking distance from the hotel.

I would say the only area which was not up to par was the breakfast where the overall choice was limited. For a five star hotel I expected a five star selection.

Room Tip: Try to get a room with a view of the square nearby
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  • Stayed April 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed April 20, 2014

The Hotel is not worth the price you pay.
Some good stuff about the Hotel first.
- Excellent Location and nearby to most of the attraction
- The bed is soft and Very comfortable.
- Room is clean and tidy.
- The service staff are good and very helpful.
- Bus 197 goes direct from airport to hotel so you don't need a Taxi.
-Tram also stops near to hotel and central station is just 10 min by tram.

Now the real stuff that matters the most.
1. No free WiFi in the room for the price you pay. Feels like Marriott is still in the 18th or 19th century. Internet is a basic need for all of us when buses, eateries and museum can provide free internet whats the problem with this guys ? Its a shame for Marriott not to provide free internet.

2.No complimentary water bottle on arrival absolutely ridiculous. I am not asking for everyday just 500ml of water on the day of arrival would be great.

3. No bathrobe or bathroom slippers which is expected for Marriott standards.

4. They are very commercialized. Fridge is full of drinks for sale no place to keep your drink but in the facilities provided they say fridge provided, not sure for whom for us or them to sell products. The whole coffee shelf and tray filled with snacks again for sale. Worst is even in the bathroom they provide anti-slip mats but comes with a sticker saying please purchase it if you need them.
5. They cal it as family room with 21 TV Channels. Most in dutch 5 in English but 4 are news channel. No Kids channel in English.

I am Glad I did not purchase Marriott membership before actually staying in Marriott. We wanted to purchase Marriott timeshare at Singapore for 45 yrs but wanted to experience Marriott before purchasing it. Thank God this experience helped me to save that money. I would rather pay and stay in better hotel instead committing myself with this corporate business minded Marriott.
Making Money is the first priority of Marriott then comes customer service or satisfaction.
My Few cents advice to Marriott if you are keen to improve the customer satisfaction.

1. Please provide free WiFi it helps us to keep our-self busy and also search and plan our trip.
2. Since you call the room as family rooms. Kindly consider to provide some family channels and kids channel which keeps them busy if not they keep irritating the parents. Which makes the whole experience terrible. You must consider some children activities so parents can take a break. Just like how Club Med does or even Holiday Inn does.
3.Since Amsterdam is a cold place its good to provide some bathroom slippers at-least.
4. You need to look at the data and see how many English speaking and non-dutch speaking Guest you have in your hotel in the past 1 year and provide appropriate entertainment TV Channels in English. Like some sports channels , Educational and cartoons.

At the End I should command your front desk and room service for the Excellent service they gave. The rooms are big and clean. I love the soft comfy bed.

Room Tip: Higher floors less noisy
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  • Stayed April 2014, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guus V, Front Office Manager at Marriott Amsterdam, responded to this review, April 21, 2014
Dear Guest,

Thank you for taking the time to share your experience regarding your stay at the Amsterdam Marriott Hotel. We appreciate hearing from you since the feedback we receive is valuable to us, in order to maintain and or improve in all areas where possible and necessary.

We regret that we did not meet your expectations during your stay. We will share your feedback within the hotel team to see how we can improve. Meanwhile we were glad to learn that our Front Desk and Minibar Hosts provided an excellent service and you enjoyed the room cleanliness and Marriott bedding.

if you would like to share any additional feedback please feel free to contact me direct.
Kind regards,

Guus Verhulst
guus.verhulst@marriott.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Marriott Amsterdam

Address: Stadhouderskade 12, 1054 ES Amsterdam, The Netherlands
Location: The Netherlands > North Holland Province > Amsterdam > Vondelpark
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#35 Business Hotel in Amsterdam
#43 Luxury Hotel in Amsterdam
#54 Family Hotel in Amsterdam
#60 Romantic Hotel in Amsterdam
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Marriott Amsterdam 5*
Number of rooms: 392
Reservation Options:
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Also Known As:
Marriott Amsterdam Hotel Amsterdam
Amsterdam Marriott

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