Check in was efficient, the room was in good order and comfortable and checkout was seamless.

We did not eat at this hotel due to the pricing of the breakfast being a deterrent, but this seems to be the case for hotels in Europe.

The internet was abysmally slow to the point that it was not useful, and this was the most expensive internet on the trip! It was slow to the point of not being useable.
They refunded the fee the next morning, which was good of them, but the point is that the internet should work properly in a top rated hotel like this.
The excuse I was given was that "I bahn was new to the hotel and they were still working out the kinks". Give me a break. If I-bahn doesn't know by now how to do hotel internet, that is indeed a sad story. It should be almost routine to put hotel internet in place nowadays.

They put the ashtrays inside the doors at night so they won't blow away. The end result is that during the day, the smokers are encouraged to be away from the door of the hotel, but at night, they are right inside the doorway. For crying out loud, is it really so difficult to understand that smoke is offensive?

Here we have a chain that has gone "smoke free" in North America, and in Amsterdam, they can't seem to buy the proper ashtrays and as a compromise decide to choke people with smoke at night. How does this make sense?????

Our family of 4 stayed here for 2 nights during a weekend trip to A'dam. A'dam is an expensive city and this hotel offered a room for 4 (very rare) for a decent price. It has a great location near museums and tram lines. Breakfast was not included and is expensive in the hotel. We had trouble finding any food at that time of day nearby and had to take in the hotel 70 euros and one kid didn't eat anything!) .. so pack you some breakfast in your bag before you go but otherwise was a pleasant stay.

First of all let me say that I booked this hotel so I could use my Marriott rewards points and save on the exchange rate.

We used the Connexxion airport shuttle that someone else referenced in another review. They were very helpful and efficient.

Upon arrival, we were immediately asked if we wanted to upgrade to the club level. For 50 Euro per night I thought it was a little too expensive since you basically get continental breakfast and access to a computer.

The room we received was very quiet and clean. We chose a courtyard view to stay away from the street. Rooms are small by US standards but ours was big enough to have one suitcase open and still walk around.

Room service was spotty. Although they cleaned every day and changed the sheets when we asked, they left glasses unclean and mirrors not wiped down.

We did dine at the Pizza hut restaurant. The food was much better than any US Pizza Hut I ever went to. However, the other room service wasn't very good. The food we received was far undercooked, even though we asked for well done. I had to ask to have it taken off the bill over the phone, as well as when I checked out.

The location of this hotel is great. It's within easy walking distance of the museums, the Leidseplein, and a lot of shopping. And, the tram is super easy to catch across the street.

My biggest complaint about this hotel is that you get nickel and dimed on everything. Internet is 20 Euro if you want to use it in your room. There's no free wifi and even the business center is expensive.

The only inclusive is the free coffee in the lobby if you manage to make it down there before 10am.

All in all, if I had the points, I'd stay here again. If I had to pay for it, I'd look elsewhere first.

If you plan on booking, you should know that this is a very business centered hotel and you will be charged like a business person. It's safe and nice and will cost you

I booked this hotel after reading the reviews on this site and just wanted to share my experiences for all those parents looking for a family friendly hotel in Amsterdam. Having visited Amsterdam in my heady student days I knew it was the kind of city more suited to adult weekend breaks than action packed escapes for kids. Amsterdam is however a great place for a long weekend with young kids if you stay at a hotel like this.

Situated on the edge of the museum district and a stones throw from the Vondel Park, this a well located hotel. The tram stops are just opposite the front of the hotel taking you to Centraal Station in less than 10 mins. Museums are in walking distance, as is the famous Liedesplein which is full of bars, restos and 'coffee shops'. Bigger attractions such as Madame Tussauds and the big department stores are a straight tram ride away, again less than 10 mins and very walkable if the weather is fine. The great thing about the hotel is that its in a well lit; safe area well a way from the red light district, something you just don't want your young kids to see.

If you are after a charming hotel capturing the spirit of Amsterdam this is not for you. It's an ugly imposing seventies building servicing business travellers and airline crews. The terrible facade however is compenstated by the wonderful views of canal and city. The rooms are very comfortable with fantastic beds, plush decor and smart bathrooms. The daily room service is impeccable and there are nice touches such as turn down service at night (with choccies!) and a daily newspaper. There is also a well stocked bar at reasonable prices. We had a family room which was a bit small for us but okay. There are many connecting rooms so you might be better to go for two small rooms if they aren't too pricey.

There are two restaurants. The Bar and Grill serves sanwiches and pizzas to name but few and it's OK. The food is cafe standard and service fine. It's fine with kids as you don't feel under pressure if they start to perform! Price wise its fine too. The Quoy restaurant is more upmarket so we saved this til our last night but it's not riduculous price wise so we could have eaten there more. The kids menu is the same as the bar so not much choice but they will cater to your needs (i.e. no sauce here, cheese on the side not on top etc!! kids!!). Go in early as fills with busniess clients later and you kind of feel that you don't want your kids being noisy while someone is having a business dinner. It is not however a stuffy restaurant and kids are most definately welcomed and catered for. Word of warning: they will serve you kids meals with your main course unless you ask them not to! We waited over an hour for ours. Service is very slow but the food is lovely when it finally gets to your table!

Take breakfast if its included as its great. Again its in the Quoy restaurant with a great view of the city rushing by. They will cook you anything and the staff are lovely. They will warm milk and don't care if kids spill things!!

Try to get a family package as it includes breakfast (which is too expensive per head otherwise)and kids meals and one of the deluxe refurbished rooms.

If you fancy a trip out of Amsterdam go to Majurodam in the Hague. It's Holland in miniature and your kids will love it.

All in all, a great hotel if you've got kids as its comfortable, well situated and on the whole, kid friendly.