Third visit here because the first two were so great as reported in previous reviews.
Still a good hotel with nice rooms and good transport links to the centre of course.
What was wrong this time? No one member of staff made any impression. That's not a problem as everything was fine. But on the previous occasions, staff at the hotel made us feel like we mattered. In fact, the reason we've returned here to celebrate special family occasions is down to one member of staff, now retired, who made such a great impression on us on our first visit. She won our repeat business; nobody did this time.


(3 votes)






