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“staff accomodating” 4 of 5 stars
Review of Holiday Inn Amsterdam

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Holiday Inn Amsterdam
4.0 of 5 Hotel   |   De Boelelaan 2, 1083 HJ Amsterdam, The Netherlands   |  
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Ranked #148 of 356 Hotels in Amsterdam
Glenview, Illinois
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“staff accomodating”
4 of 5 stars Reviewed January 29, 2014

Far from Dam Square.Near train station but service stops @ midnight. Just upset with Tripadvisor/AMEX promo stating $50 off if I charge $250 or greater .Just got my credit after 4 calls and 3 months later.

Stayed October 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnAmsterdam, General Manager at Holiday Inn Amsterdam, responded to this review, February 3, 2014
Dear maria o,
Thank you for expressing your experience at our hotel.
We are looking forward to your next review on Tripadvisor or on our own site.
Kind regards,
Pascal Aartman
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,033 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Gravesend, United Kingdom
Level Contributor
43 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed January 24, 2014

Stayed here for just over a week for work and thought it was excellent. The staff are all very friendly and helpful. The room was a good size and very clean. Breakfast has a really good selection and we also had dinner and room service which I thought was great.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnAmsterdam, General Manager at Holiday Inn Amsterdam, responded to this review, January 27, 2014
Dear Sophie B,
Thank you for leaving your review on Tripadvisor.
It is great to read that you enjoyed our hotel and the services we provide for over a week. Thank you for your compliments regarding room and breakfast.
We would welcome the opportunity to be your host again in the future. Perhaps for a leisure trip to Amsterdam.
Kind regards,
Pascal Aartman
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
cape town
Level Contributor
30 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed January 20, 2014

I loved this hotel. It was like being in a quiet, peaceful resort, yet having all the wonders of Amsterdam a short tram ride away. My favourite thing about this hotel was the location - absolutely brilliant. You're in a nice, quiet, part of Amsterdam, away from all the hustle and bustle of city centre, yet you can be in the city centre within 15-20 minutes via a scenic route that gives you a good view of city, or even quicker with the metro that's just a 5-minute walk away.

There were lots of other positives too - very nice breakfast - good selection; very friendly and helpful staff; ease of check in and check out; very close proximity to Amstel Park, which even in winter, was a delightful place to be. Angry Birds in the lift - small wonder my kids constantly felt the need to go get ice from the ice machine downstairs.

What I would change - TV (screen's too small; channel selection could be much much better)
Bed - not sufficient support. In particular, one of our beds sagged, which required constant moving around to find a comfortable sleeping position.

In all, my family had a good stay here, and we would definitely recommend this hotel.

  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnAmsterdam, General Manager at Holiday Inn Amsterdam, responded to this review, January 21, 2014
Dear maryCapeT,
Thank you for taking the time to write a review on Tripadvisor regarding your stay at Holiday inn Amsterdam.
It is great to read that you and your family appreciated the location of our hotel and the services we provide. I do want to apologise for the inconvenience you experienced with the bedding. We try to keep our beds as comfortable as possible and replace the matrasses when needed.
Thank you again for providing us with this feedback.
Kind regards,
Pascal Aartman
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Mecca, Saudi Arabia
Level Contributor
29 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 stars Reviewed January 18, 2014

It was december and my room heating was not working , so reception girl came to my room and checked the said "yes it is not heating let me send you portable heater" :) :)
And she send a small portable heater... Hotel standart level is lower then Holiday Inn standarts. If you cant find a good hotel then could be an alternative..

Room Tip: Ask for a warm room.....
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  • Stayed December 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnAmsterdam, General Manager at Holiday Inn Amsterdam, responded to this review, January 21, 2014
Dear ottomansultan,
Thank you for providing us with feedback regarding your stay.
I apologise for the inconvenience you experienced with the heating. Hopefully the solution provided by our front desk employee was sufficient and kept you warm in your room.
We hope that during a future stay you can experience our proper room quality.
Kind regards,
Pascal Aartman
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baghdad, Iraq
Level Contributor
50 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed January 17, 2014

We stayed here initially with a Groupon deal and then again off our own bat. First time I had modest expectations of a Holiday Inn, essentially thinking it a better version of a Travelodge but nowhere near a Novotel.

The hotel is pleasant and reasonably plush, pleasant and clean - much more so than I thought. The little bistro on the first floor does have hotel prices, but is reasonable value with good food and excellent service. Having Angry Birds available in the lifts makes the little boring moments much less tedious!

It's located well, slightly out of the way, by the RAI convention centre (think Birmingham NEC just not way out of town). However it's just next to an NS railway station with regular links to Amsterdam Central (change once) and at the end of the tram terminus. This works well, it feels like you're taking a sort of 'scenic route; run (about 20 mins) through Amsterdam in the morning, to the square by the central station via the funky Rembrandtsplein. It's got a decent little mini-gym too.

I had numerous changes and unexpected amendments prior to arrival, and the reservations staff here really couldn't have been better - cheerfully and efficiently taking change after change in their stride. I agree that the free Wifi was a little slow unless you paid rather more than you'd expect for the faster version - but hey look it's a business hotel. I found they were much better than I thought when I ended up bringing in the family. They couldn't do enough to be helpful.

For me the real gems were the staff. What I really noticed is that 'bored student' staff were instead bright and energetic, without being 'cheesy' every single morning at breakfast. We were also well served by a gent who would have fitted effortlessly at The Savoy one dinnertime, without any hint of grouching or resentment at where he might have been without a world recession. You simply wouldn't get this in the UK. I cannot praise this place enough and will look forward to staying again.

Room Tip: Contact in advance, they'll do their best for you within limits. Higher floors get less noise fr...
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  • Stayed December 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnAmsterdam, General Manager at Holiday Inn Amsterdam, responded to this review, January 21, 2014
Dear Nigel 'Steff' P,
Thank you for your review on Tripadvisor.
It is great to read that we were able to change your mind about the image of Holiday Inn and your compliments regarding the property, our team and the location are highly appreciated.
We will definately forward the compliments about our reservations staff to that department.
We are looking forward to receive your next review.
Kind regards,
Pascal Aartman
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Antwerp, Belgium
Level Contributor
27 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed January 11, 2014

I stayed at the Holiday Inn while attending a conference at the RAI. Location-wise it is the ultimate solution as you're a five minute walk away from the RAI. Because of that I'm guessing the hotel is focussed on a businnes audience. For example, a private car park and wifi are available but they come at a price. Room and bathroom are spacious and the room interior comes with a classic (wooden) look. The desk in the room was a big plus. I ended up using it a lot. The only negative worth mentioning is the television set. Such a small screen and bad screen quality! It has come up in a lot of reviews and management should really upgrade this sooner then later. That's why I'm setting the room score to average. I'm guessing it might upset a lot of people.
After all the hard working during the day, we always ended up in the bar which I can highly suggest. The bartender is a great companion! Concerning breakfast, no negatives here either. Staff is really helpful and there's something for every taste.
In short, great as a business hotel and practically sticking to the RAI. Would probably not stay here with the family.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnAmsterdam, General Manager at Holiday Inn Amsterdam, responded to this review, January 14, 2014
Dear xof_be,
Thank you for taking the time to write a review on Tripadvisor.
We highly appreciate your detailed review regarding our hotel, the services we provide and our bartender. TV screens is indeed a topic we are looking into. Should you consider visiting us with your family, tram 4 takes you to the city centre within 15 minutes. Which makes the hotel great for guests who like to visit Amsterdam, but do not want to stay in the city centre.
Kind regards,
Pascal Aartman
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed January 9, 2014

Stayed here one night only and was disappointed about the service.
As IHG Platinum member I expect more! I expect a good check in with my benefits being a Platinum member. No internet, no room upgrade, nothing..
The room was clean but cold. The heating didnt work, called reception several times but not helpful at all ( I felt I would bother them ).. At check out no apology as I mentioned the issues.
Would not come back!

  • Stayed January 2014, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnAmsterdam, General Manager at Holiday Inn Amsterdam, responded to this review, January 14, 2014
Dear benu2014,
Thank you for leaving a review regarding your stay at our hotel.
I apologize for the inconvenience you experienced with the heating and upon check in. We will definately address these issues with the department heads. As an IHG member you are indeed entitled to several benefits. Room upgrades are always based upon availability.
Thank you again for providing us feedback.
Kind regards,
Pascal Aartman
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Amsterdam

Address: De Boelelaan 2, 1083 HJ Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#80 Luxury Hotel in Amsterdam
#82 Business Hotel in Amsterdam
#94 Family Hotel in Amsterdam
#111 Romantic Hotel in Amsterdam
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Holiday Inn Amsterdam 4*
Number of rooms: 264
Official Description (provided by the hotel):
The hotel Holiday Inn Amsterdam located south of Amsterdam city centre is an ideal hotel for both business and leisure travellers. RAI train station is a 3-minute walk offering a direct 10-minute service to Amsterdam Airport Schiphol. From RAI station you can also easily catch a metro or tram to Amsterdam city centre, both only a 15-minute ride.RAI Convention centre, at 600 meters, is within walking distance of the hotel. Holiday Inn Amsterdam is also close to all main offices on the Zuid-As , such as Ernst & Young, ING, ABN Amro, Baker & McKenzie, Akzo Nobel, Accenture and the World Trade Centre.The Rijksmuseum and Van Gogh Museum are only a short tram ride away. Alternatively you might fancy a relaxing 30-minute walk through the popular neighbourhood Oud-Zuid to reach Amsterdam s renowned museum district. You could also opt for renting a bike at reception to discover the city as a true local. All our 264 spacious rooms have been recently renovated, in addition to our comfortable and stylish lobby. Holiday Inn Amsterdam features 13 multifunctional meeting rooms, a mini-gym and a cosy bar & restaurant. WIFI Internet access is available free of charge in all public areas and rooms from the 9th 15th floor. Please note that this is a full non-smoking hotel. ... more   less 
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Also Known As:
Holiday Inn Amsterdam Hotel Amsterdam
Amsterdam Holiday Inn

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