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“Excellent location + outstanding service!” 5 of 5 stars
Review of Holiday Inn Amsterdam

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Holiday Inn Amsterdam
4.0 of 5 Hotel   |   De Boelelaan 2, 1083 HJ Amsterdam, The Netherlands   |  
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Ranked #129 of 344 Hotels in Amsterdam
Amsterdam, The Netherlands
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
4 helpful votes 4 helpful votes
“Excellent location + outstanding service!”
5 of 5 stars Reviewed May 12, 2011

Special thanks to Arthur at the hotel restaurant for his outstanding service. You really make a difference with the fabulous customer service attitude.

Excellent location walking distance from the convention center.

  • Stayed May 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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820 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (81)
Date | Rating
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English first
London, United Kingdom
Top Contributor
56 reviews 56 reviews
26 hotel reviews
Reviews in 22 cities Reviews in 22 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed May 6, 2011

Being platinum card members, we had requested for an early check-in and high floor both of which was not given. We were made to wait for an hour and then tried to be put in an average room on a low floor; which we refused after looking around it.After another wait at the reception we were finally served by a senior staff who was helpful and apologetic about the misunderstanding and gave us a much better room on the 10th floor(priority floor no11 had no family suites) and even send us an apology note along with a plate of fruits and wine(we returned the wine as we do not partake alcohol); which I thought was considerate.
Good thing was the hotel's proximity to the RAI station both for travel to the airport and the city by train and metro respectively. Also the tram station stop is much closer ,for city travel.

Room Tip: Get hold of some senior staff member to check-in!
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Stayed April 2011, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MrAartman, General Manager at Holiday Inn Amsterdam, responded to this review, May 9, 2011
Dear Alzoy,

Thank you very much for your review. At Holiday Inn Amsterdam we really appreciate your feedback so we can improve and maximize our services towards our guests.

Your comment with regards to our front office staff will be taken up directly with the responsible person. As you will be aware as a frequent traveller we strive to educate and develop new staff for the future. As we are proud to do so, this also brings along that at certain moments they do not react upon situations like our senior staff would do.

It is good to hear that our senoir staff in the end gave you the service as expected.
They always strive to offer genuine personal attention to all their guests.

We are looking forward to welcoming you in the Holiday Inn Amsterdam on your next visit to Amsterdam!

With kind regards

Pascal Aartman
Holiday Inn Amsterdam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amsterdam, The Netherlands
1 review
4 of 5 stars Reviewed May 4, 2011

Have been staying a lot in this hotyel for the last 8 months. Never been disappointed. Great Service. Excellent bar and bar staff.

  • Stayed May 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MrAartman, General Manager at Holiday Inn Amsterdam, responded to this review, May 9, 2011
Dear yves_marien,

Thank you very much for your kind review. At Holiday Inn Amsterdam we really appreciate your feedback so we can improve and maximize our services towards our guests.
It is a pleasure to hear you enjoy the service of our staff and in particular our barteam.

We are looking forward to welcoming you in the Holiday Inn Amsterdam on your next visit to Amsterdam!

With kind regards,

Pascal Aartman
Holiday Inn Amsterdam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rugby, United Kingdom
1 review
4 of 5 stars Reviewed May 4, 2011

This hotel is situated just outside of the main city so does not suffer from late night revellers passing by your window.

The bar staff (Zia, Leo and Pedrag) are allways on hand to assist and although the menu is limited they and the chefs (Maurice and Arjan) are prepared to cook you something off menu so long as you give them some forward notice.

The reception staff are also friendly and always on hand to help with any questions.

The rooms are comfortable and of a great size, especially when compared to other hotels in Amsterdam. Beds are very comfortable and a range of pillows are available to suit.

Located within a 5 minute walk of the number 4 tram that will take you straight to central station (and all the stops in between) and also within 5 minutes from the Station Rai where there are regular train links to Schiphol Airport and with regular metro's to the city.

Within 15 minutes walk are some good restaurants, including an Indonesian, Thai, Japanese and Italian.

The Rai exhibition station is within 10 minutes walk.

Whether for business or pleasure I would recommend this hotel for a pleasant and hassle free stay.

  • Stayed May 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MrAartman, General Manager at Holiday Inn Amsterdam, responded to this review, May 9, 2011
Dear NadsF,

Thank you very much for your kind review. At Holiday Inn Amsterdam we really appreciate your feedback so we can improve and maximize our services towards our guests.
It is a pleasure to hear you enjoy the service of our staff and the quality of our rooms.

Although we offer a variety of dishes in our restaurant this indeed won't stop us from suggestions from our guests and serve this when possible.

We are looking forward to welcoming you in the Holiday Inn Amsterdam on your next visit to Amsterdam!

With kind regards,

Pascal Aartman
Holiday Inn Amsterdam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 3, 2011

Firstly a huge than you to Zia and his team in the bar for their wonderful service - When ever in the Dam this is my first choice, the staff making this seem like a Crown Plaza rather than an HI..(Use Interconti at all levels).. Within a few steps you have access to train, trams, metro and buses making this a perfect base. Far enough from the busy center to sleep but close enough to get to all the attractions you might want to visit. If on a budget train is only 3 euros from Schiphol and you will be in the hotel in 15 minutes. Pick up a 24/48/72 hour public transport ticket and you get everywhere for so little (metro/bus/tram), A final note again - if Zia is in the bar you cannot miss one of his Martini jiggers... l

Room Tip: all room are good, even choose your pillows
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  • Stayed May 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MrAartman, General Manager at Holiday Inn Amsterdam, responded to this review, May 9, 2011
Dear valued guest,

Thank you very much for your kind review. At Holiday Inn Amsterdam we really appreciate your feedback so we can improve and maximize our services towards our guests.
It is a pleasure to hear you enjoy the service of our staff and in particular our bar team.

Indeed they always strive to offer genuine personal attention to all our guests.

We are looking forward to welcoming you in the Holiday Inn Amsterdam on your next visit to Amsterdam!

Pascal Aartman
General Manager
Holiday Inn Amsterdam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Netanya, Israel
Senior Contributor
22 reviews 22 reviews
19 hotel reviews
Reviews in 17 cities Reviews in 17 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed April 29, 2011 via mobile

Stayed for 3 nights with my family (includes small kids). The location is close to the tram - 1 minute walk - and within 15 minutes you're in dam square. The receptionists were not so helpful and didn't give the feeling they'll do what they can to help only what they have to... I asked if they could call and reserve a taxi for the airport but because I gave them the number and didn't use their taxi station they refused...good point for kids - a big park is near by with lots of playgrounds and minigolf. Bad point for kids - restaurants are 15 minutes away.

  • Stayed April 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tel Aviv, Israel
Senior Contributor
38 reviews 38 reviews
28 hotel reviews
Reviews in 28 cities Reviews in 28 cities
43 helpful votes 43 helpful votes
1 of 5 stars Reviewed April 27, 2011

Beware!
Don't mind the Hotels polite response, that will be added on as a routine.
We fell for the " if its so far away, its probably good" drill. It's not! the hotel is simply awful.
Our room had miny queen size beds (they measured them, and claimed theyre standard...) the service was below any standard; rude and impolite. For 3 consecutive days we asked for our bathroom to be fixed, and got various responses all rude. Finaly Miriam when confronted said, "we fixed what we can...", which was little.

Room Tip: Pick another hotel
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  • Stayed April 2011, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MrAartman, General Manager at Holiday Inn Amsterdam, responded to this review, May 3, 2011
Dear Israelifamily,

Thank you for your review regarding your experience with the Holiday Inn Amsterdam. We greatly appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience the hotel staff services may have caused you.

I can assure you that the size of our queen beds are the regular size used in all hotels.
As we discussed already in person during your stay you made a reservation for a family room with a maximum of two children sharing the room with their parents. Upon arrival we noticed that you were together with three children. Although it is against the policies we have made special arrangement to make it possible for you to stay with all three children in one room.
Myriam as you mentioned have made a lot of efforts to comfort your stay in every possible way. We regret the fact that even this was not up to your expectations taking in consideration that we made very special arrangements to host the complete family in the same room.

It is our goal to consistently provide great service and accommodations and your comments are very important to us. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future.

With kind regards

Pascal Aartman
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Amsterdam

Address: De Boelelaan 2, 1083 HJ Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#70 Luxury Hotel in Amsterdam
#74 Business Hotel in Amsterdam
#105 Romantic Hotel in Amsterdam
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Holiday Inn Amsterdam 4*
Number of rooms: 256
Official Description (provided by the hotel):
The hotel Holiday Inn Amsterdam located south of Amsterdam city centre is an ideal hotel for both business and leisure travellers. RAI train station is a 3-minute walk offering a direct 10-minute service to Amsterdam Airport Schiphol. From RAI station you can also easily catch a metro or tram to Amsterdam city centre, both only a 15-minute ride.RAI Convention centre, at 600 meters, is within walking distance of the hotel. Holiday Inn Amsterdam is also close to all main offices on the Zuid-As , such as Ernst & Young, ING, ABN Amro, Baker & McKenzie, Akzo Nobel, Accenture and the World Trade Centre.The Rijksmuseum and Van Gogh Museum are only a short tram ride away. Alternatively you might fancy a relaxing 30-minute walk through the popular neighbourhood Oud-Zuid to reach Amsterdam s renowned museum district. You could also opt for renting a trendy Vespa scooter at reception to discover the city as a true local. All our 264 spacious rooms have been recently renovated, in addition to our comfortable and stylish lobby. Holiday Inn Amsterdam features 13 multifunctional meeting rooms, a mini-gym and a cosy bar & restaurant. WIFI Internet access is available at a charge in all public areas and rooms from the 9th 15th floor. Please note that this is a full non-smoking hotel. ... more   less 
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Also Known As:
Holiday Inn Amsterdam Hotel Amsterdam
Amsterdam Holiday Inn

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