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“Excellent, well-located city hotel - Recommended” 5 of 5 stars
Review of Crowne Plaza Amsterdam City Centre

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Crowne Plaza Amsterdam City Centre
4.0 of 5 Hotel   |   Nieuwezijds Voorburgwal 5, 1012 RC Amsterdam, The Netherlands (Centrum)   |  
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Ranked #26 of 356 Hotels in Amsterdam
GreenLeadersSilver level
Liverpool, UK
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Excellent, well-located city hotel - Recommended”
5 of 5 stars Reviewed March 13, 2011

Stayed here last weekend for 3 nights and would recommend this hotel and be happy to return. It’s located a few minutes walk from Centraal Station on an otherwise non-descript street but the hotel itself is great and in a useful position.

The staff was welcoming and helpful, there was always someone on hand to help. The place was spotlessly clean and well kept, with a welcoming lounge bar area with contemporary open fire, original art on the wall and soft furnishings by Ligne Roset. We were given the choice of ‘streetside’ or ‘quiet’ room, choosing the latter, a comfortable room in which we did indeed sleep soundly. The whole place seemed very new or certainly newly furbished.

If I had to find a criticism, I’d say it was unfortunate that the window didn’t open at all, as the hotel was pretty warm, despite freezing temperatures outside. We cooled our room down to sleep with the air-con, which just seems rather un-green these days.

Breakfast was additional to the room price but with lots of choice in cooked, continental and fresh, plentiful and never too crowded. To be cost-effective you really could have filled up for the whole day if you wished; very tempting.

The hotel provides maps of Amsterdam and can also sell you tram tickets. Outside it’s a short and easy walk to most of the sights, particularly the very attractive Jordaan and Nine Streets areas and to pick up a boat trip near the station (26 euro, 2 person, 1 hour cruise).

Brown cafés (basically really cosy pubs) that we would recommend (having followed recommendations from guidebooks and newspaper articles) are T’Smalle (Egelantiersgracht 12) and Van Puffelen (Prinsengracht 375-377) for that cosy ‘gezelligheid’ feeling. Beer was about 5 euro for a small beer 0.5cl.

Good restaurants we tried included the informal and friendly Spanjer en Van Twist (Leliegracht 60) and the Kantjil & de Tijger for the Indonesian rijsttafel banquet (around 50 euro for a 2 person tafel). De Jaren was a good lunch stop near the flower market and over in De Pijp, Bazar (Albert Cuypstraat 182) was great. Note that they only serve the full menu of an evening with lighter dishes during the day. Although warned that we’d need to book restaurants ahead on a weekend we had no problems but maybe because we were eating at fairly low key, informal places out of season.

Finally a very handy pocket guide I’d recommend for a weekend trip is the Lonely Planet Amsterdam Encounter but you could do a lot worse than book the Crowne Plaza and ask for their recommendations.

  • Stayed March 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Manager at Crowne Plaza Amsterdam City Centre, responded to this review, March 30, 2011
Dear valued Guest,

Thank you so much for taking the time to post your detailed and enthusiastic review following your recent visit to Crowne Plaza Amsterdam City Centre. We are delighted to read that you had such an exquisite 3-day stay with us at Crowne Plaza Amsterdam City Centre.

We are pleased to read that you have enjoyed the hotel location so much! We are also very glad to hear your comments regarding our welcoming and helpful service as well as the breakfast with a fine selection of continental and fresh breakfast. Please be assured that we have passed these comments to all of the staff concerned.

We are always aiming to provide the best service and products to our guests, that’s also why our housekeeping department is doing there best to keep everything spotless clean! You’ve described that the hotel seemed very new or certainly newly furbished. In 2009 the hotel has undergone a comprehensive renovation, extending from the stylish new look to the facilities and added value service on offer!

As you’ve mentioned the windows are not able to open, this is due to the safety procedures our hotel has to follow. We are always aiming to do everything in our power to be a sustainable hotel, as we are a certified Green Key hotel.

We are proud to read that you would recommend our hotel and that you would be happy to return. We are looking forward to welcoming you back in the hotel soon. In the meantime if we can be of any further assistance, please do not hesitate to contact us.

Best regards,

Aernout de Jong
General Manager
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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jerusalem
Level Contributor
6 reviews
3 hotel reviews
5 of 5 stars Reviewed March 12, 2011

Excellent hotel, fantastic location welcoming staff

5 min walk from Central Station and 5 min from center

High level spacious rooms

No doubt I'll be back to the hotel

assaf

  • Stayed March 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Manager at Crowne Plaza Amsterdam City Centre, responded to this review, March 30, 2011
Dear valued Guest,

Thank you very much for taking the time to post your positive comments following your recent stay in the Crowne Plaza Amsterdam City Centre. We always appreciate receiving feedback from our guests’ and we are delighted to receive your praise. I will pass your comments to our staff and I would like to thank you for those kind words.

We are happy to have the opportunity to welcoming you back in the very near future and I hope to be able to welcome you in person. In the meantime if you require any further assistance, please do not hesitate to contact us.

Kind regards,

Tako Kim Plate
Front Office Manager & IT-Manager a.i.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Des Moines, Iowa
Level Contributor
72 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 stars Reviewed March 7, 2011

I had a layover for a night and day and this hotel is in the perfect location. Taking the train from the airport is the only way to go. The hotel is a 3 block walk from the Central Station. The hotel staff was great and gave me excellent suggestions in what to do on limited time. It is close but not too close to the RLD. I requested an early check in at 9 a.m. and they had a room ready for me when I arrived I even got upgraded. Room was very nice and quiet. Breakfast is insane at 25e but not many choices at 7 a.m. on a Sunday morning and I looked before coming back.

  • Stayed February 2011, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Manager at Crowne Plaza Amsterdam City Centre, responded to this review, March 30, 2011
Dear valued Guest,

First of all thank you for staying in our hotel during your brief visit in Amsterdam. We were elated to read your kind words concerning your stay at our hotel, the Crowne Plaza Amsterdam City Centre.

We are glad that you describe our hotel being situated on the perfect location! Indeed our hotel is located in the centre of Amsterdam near the train station. This makes it the excellent location for anyone spending a few days in Amsterdam arriving in the Netherlands at Schiphol Airport!

Please be assured that we have passed your very kind comments concerning the great service to all of the staff concerned. If you are planning your next trip to Amsterdam we would do our best to arrange an early check in if necessary! In the meantime, if we can be of any further assistance, please don’t hesitate to contact us.

Again thank you very much for your feedback and we do hope that we have the pleasure of welcoming you back to the Crowne Plaza Amsterdam City Centre.

Best regards,

Aernout de Jong
General Manager
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Scotland
Level Contributor
31 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed February 28, 2011

I had booked two rooms using reward points for my wife and I and friends. We also elected to pay a 55 euro per room per night surcharge to get an upgrade to an exec room which also gave us all access to the Exec suite.

The staff at this hotel are fantastic, they literally could not have been more helpful, were very friendly and really made us feel like valued guests.

The bedrooms were ok, we were on the 4th floor, they were a bit tight but well furnished. The bathroom was very small with a shower over the bath.

The exec suite is on the ground floor which is unusual, and it was decorated in the 70's by the looks of things (and had piped music to match the decor) There was free wine and beer, soft drinks and a few snacks. Prettyy limited choices. Breakfast is also served there in the morning but it was very limited with no hot options, the staff informed us that we could eat in the main breafast restaurant at no extra cost, and this was excellent.

The communal areas of teh hotel are very modern and relaxing.

Overall an excellent hotel, made all the more enjoyable by the wonderful staff.

  • Stayed February 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Manager at Crowne Plaza Amsterdam City Centre, responded to this review, March 30, 2011
Dear valued Guest,

Thank you for your kind comments; it was lovely to read that you have enjoyed your stay at Crowne Plaza Amsterdam City Centre and that you describe our hotel as ‘excellent’.

It’s great to read that you found our associates wonderful, fantastic, very friendly and helpful! Our team is always passionate about making the guest feel comfortable, valuable and at home. We are confident this will make the difference between a happy guests and a happy impressed guest.

However it’s concerning to read your comments about the limited breakfast choices. Please be assured that we are always aiming to satisfy our guest and that your comments are shared with my food and beverage department. With the help of your comments we are able to create awareness on the areas of improvement. We are however glad to read that the main breakfast was excellent.

Please also be assured that we have passed your very kind comments concerning the service to all of the staff concerned. We look forward to the opportunity of welcoming you back to Crowne Plaza Amsterdam City Centre in the very near future.

Kind regards,

Jaap Roomeijer
Food & Beverage Manager
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Mumbai (Bombay), India
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed February 28, 2011

Rooms are equipped with mordern furniture, but not classy. Hotel is very well located, Dam Square, high street shopping, resturants are just walking distance from the hotel. Tram as well as Railways station is also near to the hotel. If in amsterdam people (both guys and gals ) want to see the red light area, which is also close to the hotel. Crown Plaza Amsterdam is a good hotel if your are not looking for great ambience, amenities, services etc.. coming from Asia, I was a bit shocked with the service culture, you will find people less polite and not proactive to help. I also found service bit slow.

  • Stayed October 2010, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Manager at Crowne Plaza Amsterdam City Centre, responded to this review, March 30, 2011
Dear valued Guest,

Thank you for taking the time to post your review following your recent visit to Crowne Plaza Amsterdam City Centre. We appreciate it that you took the time to write about your experience in the Crowne Plaza Amsterdam City Centre and we are delighted that you found our hotel modern and very well located.

It concerned us to read your comments about the slow and less polite service. Please be assured that we are always aiming to satisfy and impress our guest and that this is certainly not representative of the usual service excellence here at the hotel. We do hope that you will give us the opportunity to redeem ourselves. We have shared your comments with the various departments and made them aware on the areas of improvement. Your comments are taken up with our management team as we are always looking for ways to improve our service level and the guest’s experience.

We look forward to the opportunity of welcoming you back to Crowne Plaza Amsterdam City Centre in the very near future.

Best regards,

Aernout de Jong
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
54 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed February 27, 2011

Centrally located near the central train station, it is a highly recommended hotel for anyone spending a few days in Amsterdam. The service is amazing, the rooms clean and spacious, and most of the time you can get a good deal of around €120 for a double for a night without breakfast.

  • Stayed February 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Manager at Crowne Plaza Amsterdam City Centre, responded to this review, March 30, 2011
Dear valued Guest,

Thank you for your enthusiastic review concerning your stay at our hotel, the Crowne Plaza Amsterdam City Centre. It’s very nice to see that you had a great stay in our hotel!

We are glad to read that you would highly recommend this hotel! Indeed our hotel is located in the centre of Amsterdam near the train station. This makes it the excellent location for anyone spending a few days in Amsterdam!

We are very proud that you’ve experienced our service as amazing. We believe that doing something extra will have a positive influence on all our guests. Please also be assured that we have passed your very kind comments to all of the staff concerned.

We would be delighted to have the pleasure of welcoming you back in the very near future.

Kind regards,

Aernout de Jong
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 13, 2011

I'm a priority club member and am typically very happy with hotels in the holiday inn family. This crown plaza exceeded my expectations! The staff was friendly and helpful. The room was incredibly comfortable (soft bed, not hard like typical european hotels). The location is perfect! Restaurants, pubs, shops, coffee shops, etc right out the door. You can buy tickets to most museums and attractions at the front desk. This is super convent since lines to buy tickets can be very long! I'm planning a return trip to Amsterdam in a few months and will definitely be staying here again!

  • Stayed February 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Manager at Crowne Plaza Amsterdam City Centre, responded to this review, March 15, 2011
Dear valued Guest,

Thank you very much for taking the time to post your positive review of your recent stay in our hotel. It’s very nice to read that you are so happy with all the hotels within the Intercontinental Hotel Group-family!

We are glad that our hotel met your expectations! Indeed our hotel is located in the centre of Amsterdam. This makes it the excellent location for you to enjoy your time in Amsterdam and having a good night sleep afterwards in our comfortable beds, like you wrote!

We have shared your comments with our staff, and we are delighted that we will have the pleasure of welcoming you back in the very near future. In the meantime, if we can be of any further assistance, please do not hesitate to contact us.

Kind regards,

Tako Plate
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Amsterdam City Centre

Address: Nieuwezijds Voorburgwal 5, 1012 RC Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam > Centrum
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#11 Green Hotel in Amsterdam
#13 Family Hotel in Amsterdam
#17 Romantic Hotel in Amsterdam
#20 Luxury Hotel in Amsterdam
#20 Business Hotel in Amsterdam
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Amsterdam City Centre 4*
Number of rooms: 270
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Also Known As:
Crowne Plaza City Centre Hotel Amsterdam
Crowne Plaza Amsterdam
Crowne Plaza Hotel Amsterdam

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