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“Fantastic New Years Stay” 5 of 5 stars
Review of Crowne Plaza Amsterdam City Centre

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Crowne Plaza Amsterdam City Centre
4.0 of 5 Hotel   |   Nieuwezijds Voorburgwal 5, 1012 RC Amsterdam, The Netherlands (Centrum)   |  
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Ranked #27 of 355 Hotels in Amsterdam
GreenLeadersSilver level
devon
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Fantastic New Years Stay”
5 of 5 stars Reviewed January 8, 2011

We stayed at this hotel for 3 nights including New Years Eve, We stayed in a club room (615) which had a balcony and access to the club lounge,

Check in was friendly and efficient and the reception had large trays of fresh olibollen for guests to enjoy, nice touch. The reception area is trendy and comfortable with a great living room area to chill out in

Our room was modern, with a very comfy bed, well stocked mini bar and a balcony with fabulous views over the roof tops of Amsterdam (and the amazing NYE fireworks). It also had complimentary internet hook up, complimentary bottled water and a kettle and a nesspresso coffee machine

The club Lounge (included in room rate) was a great bonus. It has two internet terminals with a printer, daily international newspapers, fridges stocked with sort drinks, beers and wine, snacks and coffee machine which you just help yourself to. In the morning there is a continental breakfast buffett, with pastries, croisants, cheese, meat smoked salmon, fruit, fresh rolls, cereal, yogurt etc.

Allways got a friendly hello as we left or returned to the hotel and check out was effortless, with an offer to arrange our train tickets back to schipol. Location of hotel is good and if i would definatly stay at this hotel again if i was in Amsterdam

Finally, this stay was the final leg our trip (Amsterdam, Brugge, Amsterdam), the first hotel we stayed in was the Krasnapolsky, a 5 star hotel on Dam square and the crowne plaza was a million times better on every level, which made our NY trip really special. Only thing that could have been better would be free WIFI instead of hook up in room.

  • Stayed December 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Manager at Crowne Plaza Amsterdam City Centre, responded to this review, March 15, 2011
Dear valued Guest,

Thank you very much for taking the time to post your feedback following your recent stay at the Crowne Plaza Amsterdam City Centre. We were extremely pleased to read your kind comments and are delighted to hear that you found the service of a high-quality.

It’s very nice to see that you have enjoyed your club room as well as the club lounge. It’s important for us that our guests feel comfortable and at home. That’s also why we offer oliebollen during New Year, something extra to surprise our guests.

We are pleased to read that you have enjoyed your time and the fireworks in Amsterdam and that we contributed in making your NY trip a wonderful occasion. We have shared your feedback with our staff and they were delighted to read your review.

Again thank you very much for your positive feedback and we hope to welcome you back soon in our hotel.

Yours sincerely,

Aernout de Jong
General Manager
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2,241 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Poland
Level Contributor
89 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 147 helpful votes
2 of 5 stars Reviewed January 7, 2011

We decided to make the most of our first trip to Amsterdam and went for the Crowne Plaza to spend the New Year there, enjoying stays at this hotel brand in other European destinations. Booked a Junior Suite (nr. 606 – in case the hotel’s Management would want to identify it’s guest’s easily) + parking lot for four days, almost EUR 400 a night and got in return (in order of appearance): 1. Parking lot in a neighboring building with no free access to our own car; 2. No chit chat greeting, nothing more than customary 'Hello'; 3. A complementary free drink voucher scribbled on back of a name card; 4. Found the terrace of the suite being left uncleaned after the last guests, including an ashtray full of stale cigarette bucks; 5. First day being denied access to Lounge Bar breakfast even though paid for; 6. No free wifi in the room even though promised in the offer (have been told the charge will be taken off the bill upon checkout); 7. Been misguided by the staff regarding trying to find my way to some local utilities; 8. We’ve been waiting for TWO days to have our dirty plates collected from hotel hall.

We were really willing to compromise on all these inconveniences, but the last straw was the lousy quality of breakfasts we and our kids got during the WHOLE duration of our stay (breakfasts were served in two rooms: regular and Lounge Bar): there was hardly anything tasty, the boiled eggs were served cold, scrambled eggs seemed as if being stepped into, nothing for individual order, no omlettes, no fresh, organic food nor bread, the whole choice tasted stale, unsavory, inedible and tasteless and was really limited. First day we ate at regular bar, the next at lounge hoping for breakfast to be better there, BUT it turned out that there was even a smaller choice available in the Lounge Bar menu. We complained on the quality, but in return were told that the hotel serves no more, than what is found on the tables (sic!), which I find hard to understand. Together with our kids, we were leaving the hotel disappointed and hungry EVERY morning and had to supplement our breakfasts outside (so this was by no means a one day slip up!) ! An unimaginable, annoying and unforgettable experience I would never want to go through again, especially with our kids around.

The staff generally presented a friendly attitude, the place has recently been refurbished to a stylish, glamour look, but the number of drawbacks and the quality of food puts this hotel's real value into question. I would accept this in a 2* facility, but not in a Crowne Plaza. The only thing which is great is the location - the only thing the hotel can’t spoil anymore. It is right next to the pedestrian zone Niuwendijk, with lots of shops, boutiques and coffee places, where one can get high easily, considering the hotel's price tag and the given treat for it really being indecent...

  • Stayed December 2010, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed January 4, 2011

We recently stayed at the Crowne Plaza City Center and were very impressed with how modern, clean, and comfortable the room was for the price we paid - $150/night (excluding breakfast). It is a very short walk from the train station (approximately 5-10 minutes) and the train station is approximately 15-20 minutes from the airport.

  • Stayed December 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Manager at Crowne Plaza Amsterdam City Centre, responded to this review, March 15, 2011
Dear valued Guest,

Thank you for taking the time to post your review following your recent stay with us.

We are truly delighted to note that you thoroughly enjoyed your visit at our hotel. We are very proud to read that you were impressed by our hotel and that you found our rooms to be modern, clean and comfortable.

Indeed our location is one of our great assets, being only a short distance away from the train station and located in the centre of the city.

We look forward to the opportunity of welcoming you back to the Crowne Plaza Amsterdam City Centre in the very near future and hopefully impress you again.

Yours sincerely

Marian Jones
Executive Housekeeper
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salt Lake City, Utah
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed January 3, 2011

This is a fantastic location. Recently remodeled, this hotel is gorgeous. The staff is incredible. The restaurant is traditional dutch - meat and potatoes. Delish! Also don't forget Platinum Priority Club members get free access to Executive Club Lounge (which is on the roof and is amazing) with free food and drinks all day and Internet with printing. Just awesome. Excellent service and quality. Love it!

  • Stayed May 2010, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Manager at Crowne Plaza Amsterdam City Centre, responded to this review, March 15, 2011
Dear valued Guest,

Thank you very much for taking the time to post your feedback following your recent stay at the Crowne Plaza Amsterdam City Centre. It is with great pleasure to read that you have enjoyed yourself and have experienced the excellent service of our facilities and especially of our team.

We were extremely pleased to read your kind comments. We are very proud that you found our hotel to be gorgeous and fantastically located. We are delighted to hear that our staff is incredible and our service and food offering delicious. We can assure you that we will pass on your comments to our team.

We are looking forward of welcoming you back to Crowne Plaza Amsterdam City Centre in the very near future.

Kind regards,

Aernout de Jong
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed December 25, 2010

We had a short two day trip - our fist - to Amsterdam. Chose this hotel because of location and reasonable price. One block from central train station made it great to get to and to get back to the airport. Staff couldn't have been friendlier or more helpful. Room was available even though we arrived early in the morning. Great assistance with sightseeing recommendations (the two day I Amsterdam pass was well worth it) and also restaurant recommendations. Room was clean and the bed was comfortable. We didn't hear any noise from the street. Have stayed in more luxurious rooms but this had all we needed and more. We loved Amsterdam and plan to return. Will stay here again.

  • Stayed November 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Petaling Jaya, Malaysia
Level Contributor
59 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
4 of 5 stars Reviewed December 24, 2010

We travelled in a group of 20 and despite that checking in was fast and efficient. I like the newly refurbishment of the hotel, lounge with fire place and library. The rooms are newly renovated with latest amenities, and modern design with comfort in mind. Location is central; easy assess to shops nearby. Would stay there again if in Amsterdam

  • Stayed October 2010, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Level Contributor
152 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
3 of 5 stars Reviewed December 20, 2010

I am a regular traveller and stay in Crowne Plazas regularly. By being a regular and loyal traveller, I get good service at most Crowne Plazas - upgraded rooms etc. At the Crowne Plaza Amsterdam, after its renovation (which made this hotel a no-go zone for ages), I get the level of service that would not get me reaching for my wallet.
Nothing bad, just nothing good - no welcome back, no friendly chat, slow service and quite honestly the rooms are average - poor for a renovation.
I stay here on loyalty points, if I am paying I stay at the Radisson Blu - now they understand service.

  • Stayed December 2010, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Amsterdam City Centre

Address: Nieuwezijds Voorburgwal 5, 1012 RC Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam > Centrum
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#11 Green Hotel in Amsterdam
#12 Family Hotel in Amsterdam
#16 Romantic Hotel in Amsterdam
#18 Business Hotel in Amsterdam
#19 Luxury Hotel in Amsterdam
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Amsterdam City Centre 4*
Number of rooms: 270
Reservation Options:
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Also Known As:
Crowne Plaza City Centre Hotel Amsterdam
Crowne Plaza Amsterdam
Crowne Plaza Hotel Amsterdam

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