My two girlfriends and I stayed here for 3 nights on a trip for my birthday. First of all, this hotel is in a great location. We felt safe, and enjoyed the hotel's many amenities. When we arrived we found out that we needed a "white card" to recieve the family and friends discount (as one of my companions works for a hotel in the same brand). We arranged to have it emailed over and it was all taken care of within 24 hours of our arrival. Our room was not ready so the manager sent us over to the hotel bar to enjoy a few Heinekens while we waited. We had hardly gotten halfway into our beers when we were informed our room was ready and our bags had been taken up already. The pool was a great way to relax after our arrival and the room was quite large and comfortable. The housekeeping was immaculate and whenever we needed anything the staff was right on top of it. Don't listen to negative reviews...What a great hotel!

We booked the hotel using Priority club points, so we did not have to pay much for 4 nights in Amsterdam. Even if we had paid full price, it would be worth it!

The hotel is very close to the Central train station. There are shops, cafes, bars, and dining all nearby.

The staff was very friendly and even moved our bags to a new room due to a booking mixup. The room was much larger other hotel rooms i've seen in Amsterdam. If you are used to standard rooms in the US with soap & shampoo in the bath, and enough room to sit somewhere other than the bed, THIS IS THE PLACE FOR YOU.

The bar was cozy, and the service was good. The restaurant looked nice, but we didn't come to AMS to spend the weekend in our hotel. I did not use the pool or sauna.

We booked this hotel for my hen party weekend as even though we wanted to do the bars and clubs we also wanted somewhere to chill and relax and have a swim and sauna!
Firstly location wise this hotel is great, very close to central station and near the shops. All in all that is very handy. The pool inside the hotel is tiny! I would say it was only twelve by twelve and the sauna is also miniscule-We managed to squeeze only 4 n at a time! However all that I could live with, the hotel staff were another matter!
At one stage I thought there must have been a stage in the interviewing process for cowne plaza where they tested the snotty looks and condescending attitudes of their staff because here at Amsterdam city centre, they have these qualities down to a tee! We had arranged our booking through a friends and family discount of which we hadn't been gievn a white card. We arranged for the hotel in the UK to fax through TWO statements saying we were entitled to the discount which 'apparently' were never received dispite the UK hotel having accepted receipts and confirming the number with the amsterdam reception. In the midst of this the staff were rude, laughed when we were clearly upset with the situation and not once offered any assistance in receiving the confirmation! A simple call to the UK was too much for them.
Finally on the second to last stay we were granted an audience with the duty manager who was also exceptionally off hand sharp with us and finally agreed to call the UK. Fianlly the fax was received and we were able to relax that we would only have to pay the rates we had initially agreed to when making the booking.
I could almost understand the attitude if we were a huge group of loud and brash girls but in no way were we. We were considerate of other visitors and polite to everyone. Maybe that was the problem for the staff here at the crowne plaza amsterdam-they thought polite behaviour was just too abnormal.
Worse still, I paid in cash for the rooms at the end of the stay and when I returned home, I found I had been charged on my debit card for all three rooms (my card was used for only one room) for the full rate! Has taken a week to organise the refund and am exceptionally grateful i kept the receipt.

So after this rant about the staff I would say to other people staying at this hotel to take ALL documentation of the rates you agreed when making the booking and keep receipts of EVERYTHING as I ahve yet to receive an apology from this hotel for our stay and have moved my complaint to the head office here in the UK.

We are a group of 20 people who holiday at this time every year and this was our first trip to Amsterdam.

This was by far the worst hotel we have stayed in.

The receptionists were totally unprepared for our arrival and extremely rude when checking all of us in.

The night staff were very unhelpful as well.

We must have confirmed our booking with the hotel directly about 5 times before our actual arrival but yet they wanted to charge us for an extra night which we had pre-paid beforehand.

This hotel in no way merits a 4* rating. Two to three star is the most it would merit.

The rooms are small and outdated.

If you hate your job and it shows then don't work on a front desk of a hotel reception.