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“Great Hotel ... Pricey Breakfast” 5 of 5 stars
Review of Crowne Plaza Amsterdam City Centre

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Crowne Plaza Amsterdam City Centre
4.0 of 5 Hotel   |   Nieuwezijds Voorburgwal 5, 1012 RC Amsterdam, The Netherlands (Dam Square)   |  
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Ranked #25 of 344 Hotels in Amsterdam
Dublin, Ireland
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Great Hotel ... Pricey Breakfast”
5 of 5 stars Reviewed yesterday NEW

Top rate hotel in every way. My only criticism is that breakfast - at €25 per person - is way too expensive. I only wanted coffee and a slice of bread, for which I was charged €7.50 ... Better than €25 but still too dear. Why not drop the price to €10 or €15 and go for high volume?? Otherwise, flawless in every detail.... 5 minutes from Central Station and many attractions, fast and friendly check-in, very comfortable and clean room. I would definitely stay here on my next trip to Amsterdam ... But I'll try to find a breakfast-inclusive rate!!!!

Stayed September 2014, traveled on business
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1,733 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Plattsburgh
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed at this hotel after our African Safari as we spent the weekend in beautiful Amsterdam! I selected this based on the reviews and it's location/brand. We were not disappointed and would recommend it to all our friends/family. From the check in experience with 'Sylvia' ( an Absolute GEM on the front desk I might add, and Thanks again for coming up and showing my American self how to use that shower:)). Her hospitality, professionalism, and our 'orientation' to her city and hotel were beyond welcoming and we commend her and you for a great Amsterdam Experience! Room gets 5 stars, as does the restaurant and staff. Stay HERE, you will love the hotel AND the location.

Room Tip: I believe all rooms are most likely awesome, ours certainly was. Due to my Gold member status we rec...
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  • Stayed September 2014, traveled with friends
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tel Aviv, Israel
1 review
5 of 5 stars Reviewed yesterday NEW

my family - 4 adults and 2 childrens stayed at the hotel for 5 nights
they had 2 rooms with two double beds - the beds were very comfortable and the rooms size was great.
all the hotel staff - reception, concierge, h/k, and restaurant gave them all the help they have needed with a big smile.
a very big Thanks is for Samantha - who made it all happen in the best way that can be
every single day.
again, thank you very much for you all for a perfect stay!!

Shiran A.

Room Tip: club rooms are very comfortable if you are more than 2 people
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  • Stayed September 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Jersey
Senior Contributor
34 reviews 34 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed here in late August. Hotel was very convenient to the train station which was a short ride from the airport. The rooms were a nice size, the reception staff was excellent, and the furnishings were top notch. Since we were Priority Club members we had free Wi-Fi. We had a Senior rate which did not entitle us to breakfast which would have made the trip perfect, but the rate was very reasonable. We walked everywhere and had no problems except you have to keep a watchful eye on the bike riders! This was the third IHG property we stayed at in the past two years and I have been very impressed with the staff at all locations.

Room Tip: Ask for a room not facing the street.
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  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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CPamsterdam, Manager at Crowne Plaza Amsterdam City Centre, responded to this review, yesterday
Dear valued guest,

Thank you for sharing your experience with the travel community.

It is wonderful to read that you are a member of the IHG Rewards Club and enjoyed the benefits of this program at Crowne Plaza Amsterdam City Centre.

I agree with you in saying that the location of the hotel is is very convenient. As you mention the hotel is the ideal starting point when exploring the city of Amsterdam. Many highlights are located within walking distance and otherwise public transport is within reach.

Once again thank you for sharing your experience and we hope to have the pleasure of welcoming you back one day!

Kind regards,


Maurice Janssen
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NYC
Top Contributor
57 reviews 57 reviews
22 hotel reviews
Reviews in 25 cities Reviews in 25 cities
149 helpful votes 149 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Stayed here on vacation with the husband, who is a Platinum member due to so much business travel. We used points to pay for our room, but were still upgraded upon arrival and our room was waiting for us even though it was morning. (We have stayed in other IHG locations around the world and when using points to pay for the room, its almost as if your Platinum status flies out the window).

LOCATION: a 2 minute walk away from Centraal Station, which made taking our day trips or catching the hop on/off canal bus so very convenient (and cheap, because we just walked). Taxis are verrrrrrrry expensive (and I"m a NYC girl!).

ROOM: on the 6th floor of the main hotel (apparently there are 2 buildings?) with a nice view across the rooftops, church spires, etc. We were given a free bottle of fizzy water every day, turn down service, fresh towels, and everything was sparkling clean. In most hotels you see the cleaning staff, or their carts, or hear them having conversations - not here! This staff was STEALTH... i never saw a thing, except evidence of us being very well taken care of! Our room was also very quiet despite overlooking the main street above the front entrance - excellent silent windows (but they were sealed shut). Decor and all bathroom items are completely refurbished and modern. Bed & pillows very comfortable, air conditioning worked like a charm.

STAFF:
Front desk: excellent!
Restaurant/lounge staff: excellent (especially Miss Sophie!).
Concierge staff: UGH. I mean, if your entire job is to help people out, and you find this to be a chore, change your job! Several times in the week we were there we approached 2 different male concierges to simply ask for info (we didn't have them book anything or call anyone, just a few questions about a nice dinner canal cruise or where to get a taxi/find a museum) and the rolling of the eyes, the heavy sighing, the implication that we couldnt AFFORD something... all of it was so rude and unnecessary. And we saw them do it to others as well... I felt so bad for this little old lady who just wanted a dinner reservation and the guy was arguing with her that he wouldn't call b/c no one would be there and she pretty much begged him so he finally, begrudgingly did it and surprise! someone picked up the phone and then he acted like he did her such a big favor in getting her a reservation. Honestly, these guys need to be taught what it TRULY means to be a Concierge (hint: it's not just helping out the businessmen there for conferences!).

LOUNGE/RESTAURANT: Lounge area is like a big modern living room and a very nice play to relax at day's end with a glass of wine or a snack. Quiet with light music in the background and the TV set to CNN silently. The Platinum member lounge was also very nice, if a bit "cramped" but offered Heineken on top along with wines, tea and various snacks all day. The restaurant Dorius (sp?) had a good vibe, different seating options, and the food was good enough for a hotel (basic Continental with some Dutch specialities).

All in all, I would defintely stay here again and all staff (except the concierge staff) are to be commended for making the experience a very pleasant one.

  • Stayed September 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, General Manager at Crowne Plaza Amsterdam City Centre, responded to this review, yesterday
Dear valued guest,

Thank you for sharing your experience with the travel community.

It is a great pleasure to read that you stayed at Crowne Plaza Amsterdam City Centre during your getaway with your husband. It is true that no matter what type of rate you pay we will always try to provide you with an upgrade being a Platinum Elite member of the IHG Rewards Club as we truly appreciate your loyalty.

Furthermore it is wonderful to read that you enjoyed the services delivered by our employees however I am sorry to read the part concerning our concierges and I would like to apologize for any inconvenience caused due to this. Thank you for sharing this as this allows us to follow up and make sure this can be prevented in the future.

It is a great pleasure to read that you will definitely return to our property based on your experience. The Crowne Plaza Amsterdam City Centre is already looking forward to welcoming you back!

Kind regards,


Aernout de Jong
General Manager
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Longwood, Florida
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

Recently my husband and I were in Amsterdam on vacation and was fortunate to stay at the Crown Plaza South and Crown Plaza City Centre. At Crown Plaza South Front Desk Personnel Ursula gave us impeccable service. Her professionalism and hospitality are to be commended. Two days later we relocated to the Crown Plaza City Centre and experienced outstanding hospitality throughout our stay especially from Melissa Gravdc and Sierra Kailloa. These ladies are to be commended on their professionalism, warmth and sense of caring. The management of these hotels should be pleased to have these young women on staff. The level of hospitality was exemplary. Thank you for making a great trip to Amsterdam greater.
Dr. & Mrs. C. English

Room Tip: Be pleasant and courteous.
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  • Stayed September 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Shore, Auckland, New Zealand
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Fantastic stay - thank you to the staff here who made our stay very comfortable and memorable. Minor printing problem in the Business Centre was resolved promptly and efficiently. Room was spacious, clean and uncluttered. All staff encountered were genuinely friendly and helpful. Would definitely stay here again - location in centre of town is perfect. Only a few minutes walk to the central railway station and to other major attractions of the city.

Room Tip: End, corner room on the first floor, overlooking the street and tram line. You are aware of the sou...
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  • Stayed September 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Amsterdam City Centre

Address: Nieuwezijds Voorburgwal 5, 1012 RC Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam > Dam Square
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#9 Business Hotel in Amsterdam
#15 Romantic Hotel in Amsterdam
#16 Luxury Hotel in Amsterdam
#17 Family Hotel in Amsterdam
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Amsterdam City Centre 4*
Number of rooms: 270
Reservation Options:
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Also Known As:
Crowne Plaza City Centre Hotel Amsterdam
Crowne Plaza Amsterdam
Crowne Plaza Hotel Amsterdam

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