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“Great location” 4 of 5 stars
Review of Crowne Plaza Amsterdam City Centre

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Crowne Plaza Amsterdam City Centre
4.0 of 5 Hotel   |   Nieuwezijds Voorburgwal 5, 1012 RC Amsterdam, The Netherlands   |  
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Ranked #25 of 343 Hotels in Amsterdam
GreenLeadersSilver level
Port Perry, Canada
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
“Great location”
4 of 5 stars Reviewed September 2, 2014

Probably not the best hotel in Amsterdam, and really not worth the price paid to put my head down on a pillow for an overnight sleep. We did not eat at the Darius but did enjoy a couple of drinks there, the bartender was not that attentative, had to give him a yell when we wanted a refill.
Check in was easy enough considering that we were a group of a fairly decent size and our rooms were available.
Great central location for everything in the heart of the city. Within walking distance of just about everything you would need, the train station, the docks, and all the shops and restaurants that you could wish for.
Room was clean and comfortable as well as quiet, no outside noises to speak of.

  • Stayed August 2014, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Manager at Crowne Plaza Amsterdam City Centre, responded to this review, September 4, 2014
Dear valued guest,

Thank you for sharing your experience with the travel community.

It is wonderful to read that you choose the Crowne Plaza Amsterdam City Centre to spend your city trip in.

I agree with you in saying that the location of the hotel is very convenient. As you mention it is in the middle of the city and a great start when exploring the city of Amsterdam. However I am sorry to read your comment concerning the service in our New Dorrius restaurant.

The situation you describe is definitely not according the operational standards of New Dorrius restaurant and if possible I would like to ask you for some additional details of your comment, therefore I would like to get in touch with you directly. Please be so kind to contact me directly via Jaap.Roomeijer@ihg.com.

I ask you for this as your feedback is of great importance to us and allow us to monitor and improve our services continually.

We do hope to welcome you back during any of your future visits to Amsterdam!

Kind regards,

Jaap Roomeijer
F&B Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,964 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (316)
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Louisville, Kentucky
Top Contributor
117 reviews 117 reviews
48 hotel reviews
Reviews in 50 cities Reviews in 50 cities
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed September 2, 2014

This Crowne Plaza is a very short walk (about 5 minutes) from the Central Train station, and close to the stops for the 2 & 5 trams that can take you to Museum Plein and other interesting areas. It is also in easy walking distance to the beautiful canals of the west side and the Jordaan area, as well as the hustle of the Dam Square.

The staff is friendly and efficient, and the front lobby is full of staff. There is always someone to help you. When we arrived our room was not quite ready, so we were given a complimentary drink in the lounge while we waited. The lobby is spacious and welcoming. It also looked like you could borrow an umbrella, if you didn’t have one. ….And it rained each of the three days we were there.

Our room was nice, but a second luggage rack, or a couple of drawers, other than those in the closet would have been helpful. The room had a good safe, an iron/ironing board, and coffee/tea set. Some tasty snacks were included with the coffee/tea service. The beds were comfortable, but like most European hotels, had only comforters for a cover. For someone hot natured, these are just too hot. I wish the hotels would add a top sheet, as that would be enough cover for me. (The hotel we had in Zurich did have one.) The bathroom was modern, with a full range of amenities, a good hair dryer and a magnifying mirror. The towels were quite large
.
The wifi worked well, we had a large TV, and received a daily paper with financial news.

This was our second trip to Amsterdam, and we would definitely consider staying in this hotel again.

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Manager at Crowne Plaza Amsterdam City Centre, responded to this review, September 4, 2014
Dear valued guest,

Thank you for sharing your experience with the travel community.

I agree with you in saying that the location of the hotel is very convenient. The central railway station is located within 5 minutes walking distance of the hotel. The public transport also stops right in front of the hotel and will take you to all the highlights of Amsterdam. It is also wonderful to read that our staff was friendly and efficient and always present to assist you. Thank you for sharing this with us as it is always a pleasure to read when staff is delivering the services they do.

Furthermore it is wonderful to read that you liked the room however I am sorry to read that you missed additional space to store your belongings. During any of your future visits please do not hesitate to contact us as it will be a pleasure to assist you in providing additional luggage racks and drawers.

We hope to have the pleasure of welcoming you back one day!

Kind regards,


Marian Jones
Executive Housekeeper
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Jersey City, New Jersey
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 2, 2014

Stayed here for work conference, and the staff was extremely attentive and helpful. In addition, the facilities at the hotel exceeded my expectations when comparing to previous hotels. Only minor issue was the wifi speed was inconsistent throughout the different locations of the hotel (room, lounge, lobby, conference room, etc.).

  • Stayed August 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Manager at Crowne Plaza Amsterdam City Centre, responded to this review, September 3, 2014
Dear valued guest,

Thank you for sharing your experience with the travel community.

It is wonderful to read that you stayed at Crowne Plaza Amsterdam City Centre during a conference. It is great to read that you appreciated the services delivered by our staff however I am sorry to read that the internet was not up to your satisfaction. We hope did this not influence your meeting and can inform you that we are currently busy improving our internet connection to be stable in all areas.

Thank you for your feedback as this allows us to monitor and improve our services continually.

We do hope to have the pleasure of welcoming you back during one of your future visits to Amsterdam!

Kind regards,


Maurice Janssen
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bedford, United Kingdom
Contributor
19 reviews 19 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed September 1, 2014

We didn't stay here but had an excellent dinner one evening during our stay in Amsterdam.
What a find! A delightful modern ambience, attentive staff and the best vegetarian meal I've ever had. My husband enjoyed his carnivorous meal just as much. Would love to eat here again.

  • Stayed September 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Manager at Crowne Plaza Amsterdam City Centre, responded to this review, September 3, 2014
Dear valued guest,

Thank you for sharing your experience with the travel community.

It is a great pleasure to read that you have chosen our New Dorrius restaurant to enjoy dinner in. Our modern New Dorrius Restaurant & Bar offers a relaxing atmosphere. Enjoy delicious Dutch classics or international favourites. Meet each other for a cup of coffee during the day in our New Dorrius Bar, or for a cocktail in the evening.Enjoy a light lunch or a relaxed evening dinner with a good glass of wine.

Once again, thank you for sharing your experience; we hope to welcome you back on your next visit to Amsterdam!

Kind regards,


Jaap Roomeijer
F&B Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
York, United Kingdom
Top Contributor
190 reviews 190 reviews
26 hotel reviews
Reviews in 57 cities Reviews in 57 cities
77 helpful votes 77 helpful votes
5 of 5 stars Reviewed September 1, 2014

We had a lovely overnight stay in the Crowne Plaza, and there is really very little to fault.

It is just a few minutes walk from the train station, and we were able to walk everywhere during our stay (inc. the Rijksmuseum to the south of the city), and so it is great location.

The service throughout was excellent. We arrived early and were not able to check into our room, but we were able to leave our bags and were given immediate access to the club lounge (which we got as we were staying in a club room). The club lounge is great - a nice comfortable space with free drinks and snacks, and just what we needed after a long journey. We were also able to leave our bags at the hotel for the afternoon after we checked out too.

The room was very nice. Clean, comfortable (inc. two comfortable chairs in the room), well equipped (inc. a Nespresso machine) with a good bathroom. Maybe not the best shower I have ever encountered in a hotel room, but it was fine. Although our room was overlooking the main road, there was triple glazing and so it was nice a quiet. There were good thick curtains too, and so we slept really well.

Breakfast was very good (really good decaf coffee, which is rare in hotels) and although it was busy the service was excellent.

We paid a bit more than we normally do for this room as a treat, but it was really worth it. Very highly recommended, and we will be back.

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Manager at Crowne Plaza Amsterdam City Centre, responded to this review, September 3, 2014
Dear valued guest,

Thank you for sharing your experience with the travel community.

I agree with you in saying that the location of the hotel is very convenient. The central railway station is located within 5 minutes walking distance of the hotel. The public transport also stops right in front of the hotel and will take you to all the highlights of Amsterdam.

It is wonderful to read that our staff was able to provide you with good service and assisted you with storing your luggage so you could start exploring the city. It is also a pleasure to find that you truly enjoyed the breakfast buffet. Our New Dorrius Restaurant and bar provides you indeed with a sumptuous breakfast that keeps you going all day.

Thank you for recommending our property and we are looking forward to welcoming you back!

Kind regards,


Jaap Roomeijer
F&B Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 1, 2014

I have traveled to Amsterdam several times and I have always enjoyed my stay at the Crowne Plaza, City Centre. The rooms are comfortable, the staff are very helpful. The local restaurant, The Darius, is very good as well. The location is within a short walk to Amsterdam Centraal Station, the bus and tram lines, many pubs, shopping, flower market, restaurants, museums, and sight seeing. I look forward to returning to Amsterdam and the Crowne Plaza City Centre.

Stayed May 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Manager at Crowne Plaza Amsterdam City Centre, responded to this review, September 2, 2014
Dear valued guest,

Thank you for sharing your experience with the travel community.

I agree with you in saying that the location of the hotel is very convenient. The central railway station is located within 5 minutes walking distance of the hotel. The public transport also stops right in front of the hotel and will take you to all the highlights of Amsterdam.

It is wonderful to read that you are looking forward to return to Amsterdam and Crowne Plaza Amsterdam City Centre. Our team is already looking forward to welcoming you back!

Kind regards,


Maurice Janssen
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manila, Philippines
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 1, 2014

I have stayed here a few times over the last 3 years. In Amsterdam for shopping what is more convenient than staying right at the main shopping street. The hotel is quite new and modern. Rooms are big and comfortable. The staff is always at the ball and the service level is excellent. This place is a fine example of Dutch hospitality and professionalism. You definitely pay for it, but considering that it is Amsterdam the Price level is acceptable. If you choose the room rate with breakfast and dinner, make sure to select the monthly menu. If you like espresso's remember to ask for a room with Espresso machine. Enjoy.

Room Tip: Ask for room with Espresso machine. Room rate with dinner package is only for the menu.
See more room tips
  • Stayed August 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, General Manager at Crowne Plaza Amsterdam City Centre, responded to this review, September 2, 2014
Dear valued guest,

It is wonderful to read that you are a regular guest of Crowne Plaza Amsterdam City Centre. I agree with you in saying that the location is very convenient. The central railway station is located within 5 minutes walking distance of the hotel and also other types of public transport also stop right in front of the hotel and will take you to all the highlights of Amsterdam. Our concierge will be happy to assist you by giving advice what the best places are to visit in Amsterdam and of course what the best restaurants are to visit while you are here.

Furthermore it is a pleasure to read that you enjoyed the service you experienced and mention this is an example of Dutch hospitality and professionalism. Thank you for sharing this with us as this is of course great to read!

We are already looking forward to welcoming you back during any of your future visits to the city of Amsterdam!

Kind regards,


Aernout de Jong
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Amsterdam City Centre

Address: Nieuwezijds Voorburgwal 5, 1012 RC Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#10 Green Hotel in Amsterdam
#13 Business Hotel in Amsterdam
#13 Romantic Hotel in Amsterdam
#15 Family Hotel in Amsterdam
#19 Luxury Hotel in Amsterdam
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Amsterdam City Centre 4*
Number of rooms: 270
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Also Known As:
Crowne Plaza City Centre Hotel Amsterdam
Crowne Plaza Amsterdam
Crowne Plaza Hotel Amsterdam

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