Excellent hotel from check-in to check-out. Smooth check-in and check-out. Recognition of IHG members benefits is good and staff is well trained (could see some of them at reception mentored by a more experienced ones). Thumbs up to the staff of the hotel who are very professional and customer oriented. Room is large and modern. The hotel is in the heart of the city nearby all touristic attractions, metro, tram and restaurants. Central train station is 5mn walk from the hotel as well.
I have only 2 minor issues (for me):
- My room was facing the street with the tram noise and the wondows were not sound proof. Therefore, i would have preferred a room with a backside view whatever it is... This was not a big issue for me as i was coming back to my room only after the tram working hours anyway :-) but you never know if this could be an issue for you...
- Access to lounge was included in the club room rate. Sometimes, items were not replanished timely.