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“Perfect ” 5 of 5 stars
Review of Crowne Plaza Amsterdam City Centre

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Crowne Plaza Amsterdam City Centre
4.0 of 5 Hotel   |   Nieuwezijds Voorburgwal 5, 1012 RC Amsterdam, The Netherlands (Dam Square)   |  
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Ranked #23 of 345 Hotels in Amsterdam
Senior Contributor
27 reviews 27 reviews
17 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
“Perfect ”
5 of 5 stars Reviewed August 9, 2014

What a nice hotel!
Really nice and comfortable room. Got a street view room, but it was really quiet.
The staff was really friendly and did not hesitate a second to help out.
The breakfast included everything one needed.
The location is perfect for a city weekend, only a few hundred meters from the train station.
I would defiantly stay here again.

Stayed December 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, General Manager at Crowne Plaza Amsterdam City Centre, responded to this review, August 11, 2014
Dear valued guest,

Thank you for sharing your experience with the travel community.

It is wonderful to read that you enjoyed your stay at Crowne Plaza Amsterdam City Centre especially because of the location and the friendliness of our employees.

I agree with you in saying that the location of the hotel is very convenient. The central railway station is located within 5 minutes walking distance of the hotel. Other types of public transport also stop right in front of the hotel and will take you to all the highlights of Amsterdam.

We are already looking forward to welcoming you back!


Kind regards,


Aernout de Jong
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,718 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (275)
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English first
Forest Grove, Oregon
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 8, 2014

I've stayed in many hotels worldwide and would put this one amongst the very top for ease of access (to train station and Amsterdam sights), comfort, quiet, and hotel staff courtesy and friendliness. We stayed a couple of months ago for a few nights when traveling back to the US via Schiphol Airport from Venice and a Mediterranean cruse, returning after a couple of years from a similar stay at the Crowne Plaza after taking a river cruise in Holland and Belgium. Very modern and comfortable rooms, staff always welcoming after daily explorations and helpful for any need. Details in room considerable, I enjoyed the K-cup room coffee machines. Only suggestion for improvement in the hotel is the breakfasts, which as others have noted, while good quality and complete are very crowded and exceptionally expensive (we got a slight discount for hotel points); we were motivated to find other breakfasts in Amsterdam. However, in total we really enjoyed our stays and plan to return again in the future when visiting the city!

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Manager at Crowne Plaza Amsterdam City Centre, responded to this review, August 11, 2014
Dear valued guest,

Thank you for sharing your experience with the travel community.

It is wonderful to read that you enjoyed your stay in our hotel. I agree with you that the location is very convenient. The central railway station is located within 5 minutes walking distance of the hotel and also other types of public transport also stop right in front of the hotel and will take you to all the highlights of Amsterdam. Our concierge will be happy to assist you by giving advice what the best places are to visit in Amsterdam and of course what the best restaurants are to visit while you are here.

Thank you for your comment concerning the breakfast buffet we definitely take note of this to make sure we can improve and monitor our services continually.

It is a great pleasure to read that you will return to our property when visiting Amsterdam. The Crowne Plaza Amsterdam City Centre team is already looking forward to welcoming you back!

Kind regards,


Jaap Roomeijer
F&B Manager
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Senior Contributor
27 reviews 27 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed August 8, 2014

We were so grateful that this was truly in walking distance of the main station when we arrived in Amsterdam. The Hotel was very accommodating in arranging a early and late check out for us. The Hotel is typical of the crown Plaza group, great service, comfortable and clean rooms with good linen and special touches like the sleep spray and good sized rooms. Although we were in the heart of Amsterdam we did not have a problem with noise and the sound proofing in the hotel was very good. The hotel has a newly renovated restaurant where we had lovely breakfasts. The staff are very helpful and made a number of suggestions to make sure we made the most of the city. This hotel is very accessible to the docs and we walked to board our river cruise. The location is amazing and you could walk or take bicycles wherever you needed to be. This is a Great place to stay.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, General Manager at Crowne Plaza Amsterdam City Centre, responded to this review, August 11, 2014
Dear valued guest,

Thank you for sharing your experience with the travel community.

It is wonderful to read that you enjoyed your stay because of the great services provided.
I agree with you in saying that the location of the hotel is very convenient. The central railway station is located within 5 minutes walking distance of the hotel. The public transport also stops right in front of the hotel and will take you to all the highlights of Amsterdam.

We are already looking forward to welcoming you back one day at Crowne Plaza Amsterdam City Centre!

Kind regards,


Aernout de Jong
General Manager
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London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 7, 2014

Just got back from our stay at the Crowne Plaza, and I must say you won't find anywhere in Amsterdam better than here. As everyone has said the location is great; it's less than a 5 minute walk from the station so no need for a taxi, the main Dam square is also right around the corner and the Red Light District is less than 10 minute walk.
On arriving at the hotel we was met by a very friendly receptionist who told us we had been upgraded to a bigger room as it was my friends birthday, we was also given lots of decorations for a small fee as a surprise which was very much appreciated.
We ate at the Dorrius restaurant one evening and had a lovely steak which is as good as any top restaurant in Amsterdam.
Overall, the hotel grounds were very modern and had a great feel to it and would recommend anyone stay here, and will have no problem telling friends to make a booking.

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Manager at Crowne Plaza Amsterdam City Centre, responded to this review, August 11, 2014
Dear valued guest,

Thank you for sharing your experience with the travel community.

It is wonderful to read that you enjoyed your recent stay at Crowne Plaza Amsterdam City Centre and even celebrated your birthday with us!

As you mention the hotel is located very convenient indeed. Crowne Plaza Amsterdam City Centre is located within walking distance from the Central Railway station and within walking distance of Amsterdam’s main highlights and many nice restaurants and bars.

Furthermore it is great to read that you enjoyed having dinner in our New Dorrius Restaurant and Bar. Our modern New Dorrius Restaurant & Bar offers a relaxing atmosphere. Enjoy delicious Dutch classics or international favourites. Meet each other for a cup of coffee during the day in our New Dorrius Bar, or for a cocktail in the evening.

Thank you for recommending our property and we hope to have the pleasure of welcoming you back one day in Amsterdam!

Kind regards


Jaap Roomeijer
F&B Manager
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suffolk
Senior Contributor
28 reviews 28 reviews
21 hotel reviews
Reviews in 22 cities Reviews in 22 cities
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed August 7, 2014

Lovely hotel staff, so friendly and helpful. Have stayed in this hotel before a few times but it has now been refurbished so nice new decor. Room was nice and modern, slightly on the small side with little extra touches like different plug sockets so no need for adapters! Very comfortable stay and liked the pillow spray for a good nights sleep.
Shame about the bar on the roof being changed to a meeting room it had a fantastic view when we last visited!!

Thanks to the hotel for the waffles and birthday card left in the room (136) on 4th August for my partners birthday it was really nice touch. Luckily on arrival we were able to check in which is a great help as you can get sorted and then start your break without having to worry about luggage. This hotel is perfect for the city, straight of the train from Central station it's only 5-10 mins walk no need for a taxi and easy to get around as it's so central to everything.

Definitely recommend paying for the breakfast well worth the extra money, fantastic pancakes, want to return again soon for these!! A big thank you also to the lady cooking omelettes and pancakes she really had her work cut out and was even clearing tables too!

Thanks for a wonderful stay,look forward to staying again Sarah & Gary

  • Stayed August 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Manager at Crowne Plaza Amsterdam City Centre, responded to this review, August 11, 2014
Dear Sarah & Gary,

Thank you for sharing your experience on TripAdvisor.

It is a great pleasure to read that you have chosen the Crowne Plaza Amsterdam City Centre to spend your birthday in this year. It is also great to read that you enjoyed the surprise that was send up to your room to celebrate this!

Furthermore it is wonderful to read that you were able to have a good sleep in our hotel and that the aroma therapy package was able to assist you with this. This package includes two mini solutions for a better night’s sleep. One is named ‘ breath in’ ; this eucalyptus spray clears the head and helps you breathe more easily with a blend of Frankincense. The other one is the deep calm pillow spray; this a fusion of calming oils to relax and calm including lavender, Vetivert and Camomile.

Once again thank you for sharing your experience and we are already looking forward to welcoming you back!

Kind regards,


Marian Jones
Executive Housekeeper
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Jersey City, New Jersey
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 7, 2014

I stayed a total of 5 nights. Prior to my visit, I emailed the hotel to see if there would be any rooms available, since I would be arriving from the states early in the morning. I was informed that if there was a room available early check-in would not be a problem, and it was not. I checked in without any hassle. The room was very spacious, however, I do wish that there was some sort of shelf-unit where you could put your clothes away. There is an armoire, however, it is not very big for two people. Other than that, the room and bathrooms were cleaned every day and the food (if you decide to order room service) is pretty good. Breakfast is tasty as well, however, I only ate there once, considering there are other economical places to eat breakfast around the area. Wi-Fi is not extremely strong, however, it did work for my iPad and it was free! The location is extremely close to Centraal Station and a tram/bus. Also, I accidentally left a pair of shoes in the room and the hotel team were kind enough to mail it to me, back in the states! The communication of the staff is phenomenal. I truly felt looked after and welcomed before, during and after my stay. While the price of the hotel is a little more than I had wanted to spend, I did receive a deal from Expedia.com and I felt I truly did get my money’s worth. I plan on returning to Amsterdam in the future and I plan on ONLY staying at the Crowne Plaza Amsterdam City Centre.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, General Manager at Crowne Plaza Amsterdam City Centre, responded to this review, August 8, 2014
Dear valued guest,

Thank you for sharing your travel experience on TripAdvisor.

It is wonderful to read that you enjoyed your stay at the Crowne Plaza Amsterdam City Centre! It is great to hear that you were able to check in early after a long flight from the States.

It is a pleasure that you enjoyed your spacious and clean room and the room service. I agree with you that the location is very convenient. Just in the middle of all the highlights of Amsterdam and near by the train station.

Once again; thank you for your review and the staff is already looking forward welcoming to back on your next stay in Amsterdam.

Kind regards,

Aernout de Jong
General Manager
Report response as inappropriate
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Kent
Senior Contributor
48 reviews 48 reviews
24 hotel reviews
Reviews in 31 cities Reviews in 31 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed August 7, 2014

We enjoyed our stay here. The value for money was excellent, the room was well equipped and clean, the staff were friendly, courteous, and very helpful and the breakfast included was very good. My only negative comment would be that the club lounge facility should be serviced on a much more regular basis to clear away used bottles, glasses and cups etc and to replenish the drinks and food when they run out.

  • Stayed August 2014, traveled with friends
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Manager at Crowne Plaza Amsterdam City Centre, responded to this review, August 8, 2014
Dear valued guest,

Thank you for sharing your experience with the travel community.

It is wonderful that your stay at the Crowne Plaza Amsterdam City Centre was excellent. It is also a pleasure that all the staff you encountered were friendly, courteous and very helpful.

It is wonderful to find that you enjoyed the breakfast buffet. Our New Dorrius Restaurant and bar provides you indeed with a sumptuous breakfast that keeps you going all day. However I am sorry to hear that you were not very pleased with the service in the Club Lounge.

We hope that this not influenced your stay and we hope to welcome you back one day!

Kind regards,

Jaap Roomeijer
Food & Beverage Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Amsterdam City Centre

Address: Nieuwezijds Voorburgwal 5, 1012 RC Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam > Dam Square
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#9 Business Hotel in Amsterdam
#15 Luxury Hotel in Amsterdam
#16 Romantic Hotel in Amsterdam
#17 Family Hotel in Amsterdam
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Crowne Plaza Amsterdam City Centre 4*
Reservation Options:
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Also Known As:
Crowne Plaza City Centre Hotel Amsterdam
Crowne Plaza Amsterdam
Crowne Plaza Hotel Amsterdam

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