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“Great location, friendly staff” 5 of 5 stars
Review of Crowne Plaza Amsterdam City Centre

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Crowne Plaza Amsterdam City Centre
4.0 of 5 Hotel   |   Nieuwezijds Voorburgwal 5, 1012 RC Amsterdam, The Netherlands (Dam Square)   |  
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Ranked #23 of 345 Hotels in Amsterdam
2 reviews
“Great location, friendly staff”
5 of 5 stars Reviewed July 21, 2014 via mobile

Central location, near the central station and a short walk from Dam square and all the major sites, near tram station.
Clean, quite and spacious room.
The staff was very friendly.
Would go back again :-)
....................................,..

Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
CPamsterdam, Manager at Crowne Plaza Amsterdam City Centre, responded to this review, July 23, 2014
Dear valued guest,

Thank you for taking the time to share your experience on Tripadvisor.

It is a pleasure to read that you enjoyed your stay at our hotel, especially because of the convenient location. I agree with you in saying that the location is great when it comes to exploring the city of Amsterdam. As you mentioned the central railway station is located within walking distance, as well as many of the highlight which Amsterdam has to offer.

Furthermore, it is great to read that you appreciated the friendliness of our staff and the cleanliness of our rooms.

It is wonderful to read that you will return to the Crowne Plaza Amsterdam City Centre. Our team is already looking forward to welcoming you back.

Kind regards,

Maurice Janssen
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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1,718 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (275)
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Huntsville, Alabama
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 20, 2014 via mobile

Hotel located right in the heart of Amsterdam - only short walk to Centraal train station (so can easily get to airport or other locations in the Netherlands) and easy walks to various restaurants and sights. Staff at front desk, restaurant, and meeting rooms very pleasant and helpful. Room I had was very clean with nice furnishings - only wish I was able to open windows a bit to allow some fresh air into room, but no issues with air quality in room. Good value for the price.

Stayed July 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Manager at Crowne Plaza Amsterdam City Centre, responded to this review, July 22, 2014
Dear valued guest,

Thank you for sharing your experience with the travel community.

It is wonderful to read that you enjoyed your stay at Crowne Plaza Amsterdam City Centre especially because of its location. I agree with you in saying that the location is very convenient, as you mention the Central Railway station is located within walking distance which has direct trains leaving to Amsterdam Schiphol every 15 minutes.

Furthermore it is great to read that you enjoyed the services delivered by our employees in various outlets as Front Desk and F&B. Thank you for sharing this with us as it is always a pleasure to read when staff is delivering the services they do.

We hope to have the pleasure of welcoming you back one day!

Kind regards,


Maurice Janssen
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Palm Beach, Florida
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 19, 2014

Fantastic location, helpful staff, and great rooms. Loved the hotel and couldn't ask for better service. While staying try the cafe across the street, Jennifer's croissantierre. Great little cafe and food is amazing
Can't ask for a better location to the sights and attractions in Amsterdam.

Stayed July 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, General Manager at Crowne Plaza Amsterdam City Centre, responded to this review, July 22, 2014
Dear valued guest,

Thank you for taking the time to write and share your experience with the travel community.

It is wonderful to read that you especially enjoyed your stay at Crowne Plaza Amsterdam City Centre because of its convenient location. I agree with you in saying that the hotel has a great starting point when exploring the city of Amsterdam. As you mention there are many nice bars and restaurants located in the area of the hotel as well as many of the highlights of Amsterdam and of course the shopping street.

Furthermore it is a pleasure to read that you appreciated the services delivered by our staff and the rooms in our property. We would like to thank you once again for you review and hope to have the pleasure of welcoming you back one day in Amsterdam!

Kind regards,


Aernout de Jong
General Manager
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Sydney, Australia
Senior Contributor
30 reviews 30 reviews
22 hotel reviews
Reviews in 26 cities Reviews in 26 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed July 19, 2014

We stayed at the Crowne Plaza Amsterdam City Centre for one night in early June and again for three nights a couple of weeks later on our return to Amsterdam.The first night was very comfortable as we had been upgraded to a very roomy Deluxe room. On the second visit the room we were in a Superior room (as booked) which was smaller and not quite as comfortable but had we not had a better room earlier we would have said it was very good. Don't get me wrong, there was nothing wrong with the Superior room, it was just smaller and we had been spoiled.
We had a continental breakfast every morning and were very happy with the choice and quality. We ate out at night and there were many good restaurants within walking distance.
We found the service at the Front Desk to be very efficient and pleasant. On our return visit we arrived very early so our room was not ready but they took our luggage and advised us to come back at midday which we did and the room was was available as promised.
The only negative comment I have was about the Concierges who didn't seem all that keen to listen and help. One example was when we asked for a recommendation for a small restaurant that had a good vegetarian selection. We were recommended a restaurant across the road with was the complete opposite to our request.
The hotel is very well located, being close to Centraal Station and many tourist attractions including the Nine Streets.

  • Stayed June 2014, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Manager at Crowne Plaza Amsterdam City Centre, responded to this review, July 22, 2014
Dear valued guest,

Thank you for sharing your experience with the travel community.

It is wonderful to read that you are a loyal guest of Crowne Plaza Amsterdam City Centre and enjoyed your stay with us during several visits. Furthermore it is a pleasure to read that you enjoyed having breakfast in our New Dorrius restaurant. A start with this breakfast will definitely keep you going for the day!

However I am sorry to read you comment concerning our concierge services. I can inform you that we will verify what happened and will follow up on this accordingly. In the meantime I would like to apologize for any inconvenience caused due to this if you prefer to share some additional feedback please do not hesitate to contact me directly via maurice.janssen@ihg.com.

Our head concierge is member of "de Gouden Sleutels" also called "Clefs d’Or" and you can recognize him by the keys they display on the lapels of their uniform. These crossed gold keys are more than just the symbol of the organisation they are the symbol of guaranteed service. Clefs d’Or concierges have worked hard to obtain their keys. Whether requesting something simple or complex, you can be sure they are trusted resources to business travelers and vacationers alike, always keeping guests’ safety, enjoyment, and satisfaction in mind that is why we would like to especially thank you for your feedback as this allows us to monitor and improve our services continually.

We hope to have the pleasure of welcoming you back one day at Crowne Plaza Amsterdam City Centre!

Kind regards,


Maurice Janssen
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 18, 2014


Excellent service and location...Staff is excellent... This hotel became very nice surprise, I definitely come back to this hotel again and would recommend it to my friends and family ! Thank you Sandra Esp you made our stay even better in NYC !

Stayed July 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Manager at Crowne Plaza Amsterdam City Centre, responded to this review, July 22, 2014
Dear valued guest,

It is a great pleasure to read that you enjoyed your stay at Crowne Plaza Amsterdam City Centre.

Furthermore it is great to read that you experience the location of the hotel as being very convenient. I agree with you in saying that it is a great starting point when exploring the city of Amsterdam as many of the highlights are located within walking distance.

Thank you for recommending our property and the Crowne Plaza Amsterdam City Centre team is already looking forward to welcoming you back!

Kind regards,


Maurice Janssen
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Staten Island, New York
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 18, 2014

Stayed at the Crowne Plaza Amsterdam City Center after completing a river cruise. Although the boat docked at 9:00am and check in was later in the afternoon, we left our luggage in a locked room and proceeded to explore the city and came back much later to claim our room. The location is excellent just a short drive from the docks and within walking distance of the Central Train Station but just far enough away as to not be encumbered by the traffic and congestion of it. You can even take the train right to the airport in lieu of a taxi to save the 50 euro fare. The hotel itself is impeccably appointed with a well thought out lobby and lounge area. The rooms are well appointed and very clean. Dam square is just a short walk away as was the Anne Frank Haus and restaurants. Amsterdam has an excellent trolley system that stops right across the street from the hotel.Competitively priced, an all around good choice for a stay in Amsterdam

Room Tip: Go online and book through Crowne Plaza and usually included is breakfast and wifi. We requested ear...
See more room tips
  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, General Manager at Crowne Plaza Amsterdam City Centre, responded to this review, July 22, 2014
Dear valued guest,

Thank you for taking the time to write and share your experience with the travel community.

It is wonderful to read that you have chosen to stay at Crowne Plaza Amsterdam City Centre after completing a river cruise. I agree with you in saying that the location of the hotel is very convenient as you mention to Central Railway station is located within walking distance as well as many of the highlights which Amsterdam has to offer.

It is a great pleasure to read that you mention that Crowne Plaza Amsterdam City Centre is a good choice when staying in Amsterdam. Our team is hoping to having the pleasure of welcoming you back one day!

Kind regards,


Aernout de Jong
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warrington, United Kingdom
Top Contributor
70 reviews 70 reviews
12 hotel reviews
Reviews in 35 cities Reviews in 35 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed July 18, 2014

We flew out on Monday evening and back on Thursday morning. The staff at the Crowne Plaza were incredible; always courteous, kind, helpful and a mine of very useful information delivered in impeccable English. We had a room on the fifth floor with air con. No external noise at all and everything we needed - included a change of pillows because we couldn't get on with the huge continental type. No complaints . Many compliments. The restaurant is ideally placed for people-watching while you have your breakfast, lunch or dinner. We were very impressed by the range of food available at breakfast, and dinner on the last night was excellent. Placed in the centre of Amsterdam and only a short walk from the station. We would most certainly come here again.

Room Tip: Breakfast - if you want toast - order it with the tea/coffee
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Manager at Crowne Plaza Amsterdam City Centre, responded to this review, July 22, 2014
Dear valued guest,

Thank you for sharing your experience with the travel community.

It is wonderful to read that the main thing you liked of Crowne Plaza Amsterdam City Centre were the services delivered by our staff. It is a great pleasure to read that you mention that they were always courteous, kind, helpful and that you received useful information. Thank you for sharing this as it is always a pleasure to read when staff is delivering the services they do.

Furthermore it is great to read that you enjoyed having breakfast and dinner in our New Dorrius restaurant. As you mention the location of the restaurant is ideal as it has a nice view towards the shopping street.

Once again thank you for sharing your experience and the Crowne Plaza Amsterdam City Centre team is already looking forward to welcoming you back!

Kind regards,


Jaap Roomeijer
F&B Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Amsterdam City Centre

Address: Nieuwezijds Voorburgwal 5, 1012 RC Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam > Dam Square
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#9 Business Hotel in Amsterdam
#15 Luxury Hotel in Amsterdam
#16 Romantic Hotel in Amsterdam
#17 Family Hotel in Amsterdam
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Crowne Plaza Amsterdam City Centre 4*
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Also Known As:
Crowne Plaza City Centre Hotel Amsterdam
Crowne Plaza Amsterdam
Crowne Plaza Hotel Amsterdam

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