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“Spring holiday stay” 5 of 5 stars
Review of Crowne Plaza Amsterdam City Centre

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Crowne Plaza Amsterdam City Centre
4.0 of 5 Hotel   |   Nieuwezijds Voorburgwal 5, 1012 RC Amsterdam, The Netherlands (Dam Square)   |  
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Ranked #23 of 343 hotels in Amsterdam
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
“Spring holiday stay”
5 of 5 stars Reviewed April 10, 2014 via mobile

Europe is notorious for small hotel rooms. That's far from the truth at the Crowne Plaza City Centre. Very attentive staff, clean rooms and pleasing lobby. And all in the heart of the city centre with convenient access to public transportation.

Was this review helpful? Yes 1
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
CPamsterdam, Rooms Division Manager at Crowne Plaza Amsterdam City Centre, responded to this review, April 15, 2014
Dear valued guest,

Thank you for sharing your experience with the travel community.

It is wonderful to read that you enjoyed your stay at Crowne Plaza Amsterdam City Centre especially because of the room sizes. Furthermore it is great to read that you appreciated the services delivered by our staff as it is always a pleasure to read when staff is delivering the services they do.

The Crowne Plaza Amsterdam City Centre is hoping to having the pleasure of welcoming you back one day!

Kind regards,


Maurice Janssen
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (258)
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Manchester England
Top Contributor
148 reviews 148 reviews
38 hotel reviews
Reviews in 52 cities Reviews in 52 cities
89 helpful votes 89 helpful votes
5 of 5 stars Reviewed April 5, 2014

You instinctively know you're on a winner when you approach reception and are greeted by beaming smiles. I've stayed in Crowne Plaza and Holiday Inn hotels all over the place and I have to say this one is a clear leader. Nothing was a problem. Staff were soooo attentive. The room was great - king sized bed, large flatscreen tv, plenty of seats, minibar, safe. The bathroom had a bath and combined shower, hairdryer, shaving mirror and the range of toiletries and accessories was extensive. 24HR business centre (for printing boarding cards!), comfortable lounge areas and a good bar and restaurant.

You're an easy five minutes walk from Central Station (train is the best value travel from the airport). 4 trains per hour taking about 15 minutes for less than 5 euro. Damrak is two minutes away (cheapest canal trips go from there - about five euro less than those near Central station).

Location is at the heart of the city - shopping, markets, eating, drinking, canals and lots of the tourist sites all within a couple of minutes walk. And a range of trams stop outside the hotel for those wanting to explore further afield.

Two hints - if you're a light sleeper, ask for a room away from the main road. The trams are noisy! And, try and get a bed and breakfast deal. The rack rate for breakfast is a hefty 25 euro! It's a very good breakfast but...

Also, watch out for double happy hour. 2 for 1 on all drinks between 5 and 6 and 11 and 12 midnight. Even cocktails! Excellent value!

Recommend this hotel without hesitation.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Rooms Division Manager at Crowne Plaza Amsterdam City Centre, responded to this review, April 9, 2014
Dear valued guest,

Thank you for taking the time to write and share your experience with the travel community.

It is wonderful to read that you are a loyal guest of IHG and that you especially liked your stay at the Crowne Plaza Amsterdam City Centre because of the services delivered by our staff.

I agree with you in saying that the location of the hotel is very convenient. As you mention is the location within walking distance of the Central Railway station and within reach of many of the highlights which Amsterdam has to offer.

Once again thank you for sharing your experience and for recommending our hotel. We hope to have the pleasure to welcome you back one day!

Kind regards,


Maurice Janssen
Room Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Peel, Isle Of Man
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 4, 2014 via mobile

We stayed for one night and was very impressed with the hotel, being a Crowne Plaza you expect certain standards and all were met. Staff were very friendly, the hotel was modern, bedrooms clean and breakfast was great. I would certainly stay here again as all the staff we met were so friendly with big friendly smiles. Breakfast staff were very welcoming, they had a good sense of humour and, like already mentioned they had big smiles which is important at the start of the day! Location wise, the hotel is pretty much opposite Central Station so you can't go wrong and with a midday checkout you can afford to take your time before checking out. The hotel is perfectly suited for less able bodied guests with ramps and lifts. I wish I had taken my gym kit as the hotel was an adequately equipped fitness centre. Would certainly stay again, thank you for a lovely stay.

On the down side, we weren't taken with the restaurant evening menu and decided to eat out instead. Careful of the minibar - extreme prices, €4 euro for a small Toblerone is outrageous! It may be convenient but with a convenience store a few doors away, be careful.

Stayed April 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, F&B Manager at Crowne Plaza Amsterdam City Centre, responded to this review, April 7, 2014
Dear valued guest,

Thank you for taking the time to write and share your experience with the travel community.

It is a great pleasure to read that you were impressed by the Crowne Plaza Amsterdam City Centre. Good to read that you enjoyed breakfast and that you appreciated the services delivered by our staff.

It is wonderful to read that you will return to the Crowne Plaza Amsterdam City Centre, we are already looking forward to welcoming you back!

Kind regards,


Jaap Roomeijer
F&B Manager
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Carlisle, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed April 4, 2014

Excellant location as its only 5 minute walk from Centraal Station. A great base to use to explore the city. Tram station just outside but we preferred to walk everywhere to soak up the sights, sounds & smells of the City. Staff were all very friendly and attentive and we booked all our excursions with the concierge. Highly recommended.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Rooms Division Manager at Crowne Plaza Amsterdam City Centre, responded to this review, April 7, 2014
Dear valued guest,

Thank you for sharing your experience on TripAdvisor.

I agree with you in saying that the location of Crowne Plaza Amsterdam City Centre is very convenient. As you mention the Central Railway station is located within walking distance of the hotel as well as many of the highlights which Amsterdam has to offer.

Furthermore it is great to read that you comment that staff was very friendly and attentive and that you highly recommend our hotel. We hope to have the pleasure of welcoming you back one day!

Kind regards,


Maurice Janssen
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, Nevada
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 2, 2014

Modern,Clean, comfortable. Nicely decorated . We just loved it here. Were in town to pick up a Uniworld cruise and this was perfect for it. The staff could not have been more helpful. Terrific location. We were able to wlk to the Ann Franck house and back.
We paid the little extra and were in the Club Rooms. It was well worth it. We snacked and relaxed in Club and were able to have a quick continentala breakfast before going to Anne Franck house. The Club is on the ground floor and not on the floor with the rooms was only small - very small - drawback.
Do yourself a favor and stay here.

Room Tip: Club Rooms worth the extra expense.
See more room tips
  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Rooms Division Manager at Crowne Plaza Amsterdam City Centre, responded to this review, April 3, 2014
Dear valued guest,

Thank you for sharing your experience with the travel community.

It is wonderful to read that you choose to stay in one of our rooms with Club Lounge access. In the Club Lounge breakfast will be served and you can indeed enjoy food and beverages during the day up until 11 pm. This is the perfect place to relax and settle down after a busy day at work or in the city.

I agree with you in saying that the location of the hotel is very convenient. As you mention many of the highlights are located within walking distance for instance the Anne Frank house, Dam Square and the Red Light District.

Thank you for recommending the Crowne Plaza Amsterdam City Centre and we hope to have the pleasure of welcoming you back one day!

Kind regards,


Maurice Janssen
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gloucester, United Kingdom
Top Contributor
146 reviews 146 reviews
91 hotel reviews
Reviews in 61 cities Reviews in 61 cities
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed April 2, 2014 via mobile

Stayed here for two nights during a business trip to Amsterdam. Staff are great and very welcoming, breakfast was good and quick service. Location is very good, just a short walk from the central station.

Stayed April 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, General Manager at Crowne Plaza Amsterdam City Centre, responded to this review, April 3, 2014
Dear valued guest,

Thank you for sharing your experience with the travel community.

It is wonderful to read that you have chosen the Crowne Plaza Amsterdam City Centre for your business trip to Amsterdam.

It is a great pleasure to read that you describe the staff as being great and welcoming, thank you for sharing this with us as it is always a pleasure to read when staff is delivering the service they do.

We hope to have the pleasure of welcoming you back one day at the Crowne Plaza Amsterdam City Centre.

Kind regards,


Aernout de Jong
General Manager
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England
Senior Contributor
23 reviews 23 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed April 2, 2014

Excellent location – 5 mins walk from Centraal station. On exiting the station, cross over the canal and head for the Victoria Hotel. Go up the tiny side street to the right of the Victoria and it winds round and ends with Dorrius – the hotel restaurant. Follow it round to the left and the hotel entrance is on the left. It has a Crowne Plaza white/purple flag outside. There were plenty of bars, restaurants, patisseries and shops nearby. Two restaurants that we would recommend within 5 mins walk of the hotel are Tappery “De Groote Swaen”, Prins Hendrikkade 52 and Het Karbeel Restaurant, both serving traditional fayre. Receptionists were very welcoming and attentive. Room was a good size with all of the amenities you would expect in a Four Star – nice coffee making machine, safe, hairdryer, TV (with BBC1, BBC2, CNN, etc). The whole place was spotlessly clean. Lifts were quick. Liked the complimentary bottle of mineral water placed in the room each day. Spacious bathroom with decent shower and “Ritual” toiletries, replenished daily. Tip – if you become an IHG member (it’s free and simple online), you get free internet access (they take off the 18 euros charge when you check out). The only negative we can think of for this great hotel is that the internet connection was slow and unstable, which we found mildly annoying, but on viewing previous reviews, the Management seem aware of this and are trying to sort it. And after all, you don’t go to Amsterdam to spend hours on the internet! We paid about £170 per night for this hotel, which isn’t cheap, but it was a very good four star with impeccable service and we would highly recommend.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Rooms Division Manager at Crowne Plaza Amsterdam City Centre, responded to this review, April 3, 2014
Dear valued guest,

Thank you for taking the time to write and share your recent experience at Crowne Plaza Amsterdam City Centre with the travel community.

It is wonderful to read that you enjoyed the facilities that were present in your club room. As you mention all these rooms are equipped with an Nespresso machine and Rituals bath amenities.

I agree with you in saying that the location of the hotel is very convenient. As you mention is the walking distance between the hotel and the Central Railway station approximately 5 minutes. Also many of the highlights which Amsterdam has to offer are located within walking distance!

It is a great pleasure to read that you enjoyed our complimentary wireless internet, however I am sorry to read that the connection was not stable. We do our utmost to provide a stable connection however if you experience any difficulties please do not hesitate to contact one of our staff members and they will be happy to assist you with the connection.

Thank you for recommending the Crowne Plaza Amsterdam City Centre and we hope to have the pleasure of welcoming you back one day!

Kind regards,


Maurice Janssen
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Crowne Plaza Amsterdam City Centre

Address: Nieuwezijds Voorburgwal 5, 1012 RC Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam > Dam Square
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#9 Business Hotel in Amsterdam
#14 Family Hotel in Amsterdam
#15 Luxury Hotel in Amsterdam
#17 Romantic Hotel in Amsterdam
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Crowne Plaza Amsterdam City Centre 4*
Reservation Options:
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Also Known As:
Crowne Plaza City Centre Hotel Amsterdam
Crowne Plaza Amsterdam
Crowne Plaza Hotel Amsterdam

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