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“Great anniversary weekend, differentiated service.” 5 of 5 stars
Review of Crowne Plaza Amsterdam City Centre

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Crowne Plaza Amsterdam City Centre
4.0 of 5 Hotel   |   Nieuwezijds Voorburgwal 5, 1012 RC Amsterdam, The Netherlands (Dam Square)   |  
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Ranked #23 of 343 hotels in Amsterdam
London, England, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Great anniversary weekend, differentiated service.”
5 of 5 stars Reviewed March 16, 2014

My wife and I decided to visit Amsterdam for the weekend for a short anniversary treat. We chose the CP as we're IHG platinum members and the hotel has amazing reviews. The whole trip exceeded my expectations for the following reasons:

- The location is possibly the best in Amsterdam (a few minutes from the Damrak, but far enough away not to be bothered by the noise / excess foot traffic of tourists).

- Check-in was excellent: Rik Drenth, the duty manager, upgraded our room, offered dining / sightseeing tips; offered a brief hotel tour and escorted us to the club lounge for drinks.

- Our room was a spacious junior suite that had good quality cosmetics (Rituals) and all the other extras (robe, slippers etc) you'd hope for.

- Upon hearing that we had a special occasion, Melissa Grauwde, the guest relations liaison, arranged a surprise bottle of champagne, fresh fruit and cake as a welcome / celebratory gift. This was a class touch.

- The lounge is very good value for money - it serves Heineken on tap, wine throughout the day, breakfast and snacks. This made the whole trip quite cheap, as we made the most of the included benefits.

Overall, I had a great time and was massively impressed by the comprehensive offering that the Crowne Plaza provided. The staff I've named above were also particularly impressive and made us feel welcomed with very personalised service. I've stayed in a lot of Amsterdam hotels, but would choose this one above the rest.

Room Tip: Pay more for a club room, it offers everything.
See more room tips
  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Rooms Division Manager at Crowne Plaza Amsterdam City Centre, responded to this review, March 18, 2014
Dear Valued Guest,

Thank you for sharing your experience with the travel community.

It is wonderful to read that you have chosen for the Crowne Plaza Amsterdam City Centre for your anniversary weekend. Furthermore it is great to read that you are a loyal member of the IHG Rewards Club and appreciated the upgrade received because of your Platinum Elite membership. It is also a pleasure to read that you enjoyed the amenities which were sent up to your room because of your anniversary celebration.

It is a great pleasure to read that you comment that will choose the Crowne Plaza Amsterdam City Centre above the other hotels you have stayed in while in Amsterdam. The Crowne Plaza Amsterdam City Centre team is already looking forward to welcoming you back.

Kind regards,


Maurice Janssen
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (254)
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English first
Bristol, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 16, 2014

We have stayed in several Crowne Plazas but this one was the best one. The rooms are not very large but they are very up to date and very clean. Location is just a few steps away from the shopping center and Breakfast is great but a little pricey for families.

  • Stayed February 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Rooms Division Manager at Crowne Plaza Amsterdam City Centre, responded to this review, March 18, 2014
Dear valued guest,

Thank you very much for sharing your experience with the travel community.

It is wonderful to read that you are a loyal guest of the Crowne Plaza brand and that you comment that the Crowne Plaza Amsterdam City Center was the best one you have stayed in.

I agree with you in saying that the location of the hotel is very convenient. As you mention the shopping street is located just around the corner as well as many of the highlights which Amsterdam has to offer.

We hope to have the pleasure of welcoming you back one day!

Kind regards,


Maurice Janssen
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Malaysia
Senior Contributor
28 reviews 28 reviews
26 hotel reviews
Reviews in 24 cities Reviews in 24 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed March 15, 2014 via mobile

I stayed here for two nights. Check in was excellent as the staff were very detailed and pleasant- much appreciated after a red eye flight. The room was not large but the design and layout addressed that. It was nice and cosy. There was also a welcome tray of drinks and tidbits. Good coffee and coffee maker in the room. Breakfast was nice.

Access is very convenient. Walking distance to central station, Dam Square, etc., and tram stop just a minute's walk away. Concierge professional and efficient.

It was just unfortunate that one member of our group had her handbag stolen by strangers who walked into the hotel lobby on the day we checked out.

Stayed February 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Rooms Division Manager at Crowne Plaza Amsterdam City Centre, responded to this review, March 17, 2014
Dear valued guest,

It is wonderful to read that you have chosen the Crowne Plaza Amsterdam City Centre for your 2-night city trip.

I agree with you in saying that the location of the hotel is very convenient. As you mention Amsterdam offers many highlights and many of these as for instance Dam Square, the Anne Frank house, the Jordaan and the Red Light District are located within walking distance of the hotel.

Once again, thank you for sharing your experience with us and we hope to have the pleasure of welcoming you back one day!

Kind regards,


Maurice Janssen
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
west australia
Top Contributor
65 reviews 65 reviews
25 hotel reviews
Reviews in 26 cities Reviews in 26 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed March 14, 2014

The picture of the hotels elevation did not look pretty, so was unsure of what the hotel would be like. I really happy- so much nicer! Location was even better than I thought. Breakfast was very good and the staff are wonderful, such very helpful people on the front desks and in the breakfast area. Fell in love with Amsterdam. Could not have planned a better hotel or location.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, F&B Manager at Crowne Plaza Amsterdam City Centre, responded to this review, March 17, 2014
Dear valued guest,

Thank you for sharing your experience with the travel community.

It is wonderful to read that you enjoyed your stay and especially the location of Crowne Plaza Amsterdam City Centre. Furthermore it is great to read that you enjoyed having breakfast in our New Dorrius restaurant and bar, this sumptuous breakfast is definitely a good start of the day and will keep you going while exploring the city!

Once again, thank you for sharing your experience and we hope to have the pleasure of welcoming you back one day!

Kind regards,


Jaap Roomeijer
F&B Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 14, 2014

This hotel is about a 5minute walk from central station right in the heart of Amsterdam. To get there from the airport, just jump on the train to central station and walk...no need for a taxi. The staff are very welcoming, helpful and friendly. The rooms, are modern, clean and spacious. Food was only fair in my view. I ordered spaghetti Bolognese, which was bland. Check in and check our were both slick and easy. Plenty of bars and restaurants to visit close by. Great place to stay.

  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Rooms Division Manager at Crowne Plaza Amsterdam City Centre, responded to this review, March 17, 2014
Dear valued guest,

Thank you for sharing your experience with the travel community.

It is wonderful to read that you enjoyed your recent trip at Crowne Plaza Amsterdam City Centre. I agree with you in saying that the location of the hotel is very convenient. As you mention the hotel is located in the city centre of Amsterdam and within reach of many of the highlights which Amsterdam has to offer.

Furthermore it is great to read that you describe the staff as being friendly, helpful and very welcoming. It is always a pleasure to read when staff is delivering the service they do.

We hope to have the pleasure of welcoming you back one day!

Kind regards,


Maurice Janssen
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, UAE
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 13, 2014

The Hotel location is perfect with a very easy access to everything in downtown Amsterdam, Central Train station is few minutes away. Rooms were good and clean, but the bridal suite was the best. Club lounge was great. amazingly well-staffed.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Rooms Division Manager at Crowne Plaza Amsterdam City Centre, responded to this review, March 14, 2014
Dear valued guest,

Thank you for sharing your experience with the travel community.

It is wonderful to read that you enjoyed your stay in our Bridal Suite, this room has an authentic Amsterdam design with the wooden beams and also offers you a lot of luxury.

The location of Crowne Plaza Amsterdam City Centre is indeed very convenient. As you mention the Central Railway station is located within walking distance of the hotel as well as many of the highlights which Amsterdam has to offer.

The Crowne Plaza Amsterdam City Centre team is hoping to have the pleasure of welcoming you back one day!

Kind regards,


Maurice Janssen
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nicosia, Cyprus
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 12, 2014

Customer Care at a Hotel. Yesterday I arrived at a hotel to check in. The room was shown ready in the system, and therefore they sent me to the room. Unfortunately the room was not ready. The cleaning was still in the room. Immediately, they apologised, changed my room to an upgraded one, they included breakfast in my rate. On top of that with my return from dinner I found a hand written apology from the duty manager, and a dessert! Well done Crowne Plaza Amsterdam! A lot of hotels need to copy you!

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Rooms Division Manager at Crowne Plaza Amsterdam City Centre, responded to this review, March 14, 2014
Dear valued guest,

Thank you for sharing your experience with the travel community.

I am sorry to read about your experience during check-in. However it is wonderful to read that one of our Guest Relations Agents, who showed you the room, took immediate action and offered you a satisfactory solution. Furthermore it is great to read that you received the note of our Duty Manager and comment that other hotels should copy us.

Once again, thank your for sharing your experience with us and we hope to have the pleasure of welcoming you back one day!

Kind regards,


Maurice Janssen
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Crowne Plaza Amsterdam City Centre

Address: Nieuwezijds Voorburgwal 5, 1012 RC Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam > Dam Square
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#9 Business Hotel in Amsterdam
#15 Family Hotel in Amsterdam
#15 Luxury Hotel in Amsterdam
#19 Romantic Hotel in Amsterdam
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Crowne Plaza Amsterdam City Centre 4*
Reservation Options:
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Also Known As:
Crowne Plaza City Centre Hotel Amsterdam
Crowne Plaza Amsterdam
Crowne Plaza Hotel Amsterdam

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