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“Great location...great rooms....great place” 5 of 5 stars
Review of Crowne Plaza Amsterdam City Centre

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Crowne Plaza Amsterdam City Centre
4.0 of 5 Hotel   |   Nieuwezijds Voorburgwal 5, 1012 RC Amsterdam, The Netherlands (Dam Square)   |  
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Ranked #24 of 345 hotels in Amsterdam
Bedminster, New Jersey
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
“Great location...great rooms....great place”
5 of 5 stars Reviewed November 11, 2013 via mobile

This was the perfect spot for our first trip to Amsterdam. The rooms were spacious, clean and comfortable. The club room lounge was a great addition. We were able to walk everywhere with ease. We were supprised how wonderful the restaurant was for being part of a hotel. We will definetly return.

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This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
CPamsterdam, Food & Beverage Manager at Crowne Plaza Amsterdam City Centre, responded to this review, November 13, 2013
Dear valued guest,

Thank you for sharing your experience with the travel community.

It is wonderful to read that you choose the Crowne Plaza Amsterdam City Centre for your first trip to Amsterdam. It is also a pleasure to read that you enjoyed our Club Lounge. I agree with you in saying that the location of the hotel is very convenient. As you mention the central railway station as well as many highlights which Amsterdam has to offer or within walking distance of the hotel!

It is a pleasure to read that you will return tot the Crowne Plaza Amsterdam City Centre we are already looking forward to welcoming you back!

Kind regards,


Jaap Roomeijer
F&B Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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1,661 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (263)
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Tel Aviv, Israel
Senior Contributor
35 reviews 35 reviews
20 hotel reviews
Reviews in 17 cities Reviews in 17 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed November 11, 2013

We had a lovely trip to Amsterdam and a friend recommended this hotel. The hotel is located 3 min. walk from the central station of Amsterdam which was great for us, and 5 min. walk from dam square, The staff was very nice and the room was great, great pick for staying in Amsterdam!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Rooms Division Manager at Crowne Plaza Amsterdam City Centre, responded to this review, November 12, 2013
Dear valued guest,

Thank you for sharing your experience with the travel community.

It is wonderful to read that you comment your recent trip as being lovely! It is correct that the hotel is located within walking distance of the central railway station which has direct trains leaving to Amsterdam Schiphol every 10 minutes. Also many of the highlights which Amsterdam has to offer are located within walking distance!

The Crowne Plaza Amsterdam City Centre team is looking forward to welcoming you back during one of your future visits to the city!

Kind regards,


Maurice Janssen
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canada
Senior Contributor
31 reviews 31 reviews
30 hotel reviews
Reviews in 25 cities Reviews in 25 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed November 9, 2013

What's going for this hotel is the great location. About a 10 min walk from the station and 10 mins from all the other hotspots. (Dam square and Rembrandt square).

Would stay here again. Rooms where clean, breakfast was adequate, and the staff friendly.

  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Rooms Division Manager at Crowne Plaza Amsterdam City Centre, responded to this review, November 13, 2013
Dear valued guest,

Thank you for sharing your experience on TripAdvisor.

It is wonderful to read that you choose the Crowne Plaza Amsterdam City Centre for your visit to Amsterdam! However if possible I would like to get in touch with you to receive some more details for the reason of your rating of 3 stars. Please contact me via Maurice.Janssen@ihg.com

Furthermore it is a great pleasure to read that you will be returning to our hotel. The Crowne Plaza Amsterdam City Centre team is looking forward to welcoming you back!

Kind regards,


Maurice Janssen
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
Senior Contributor
34 reviews 34 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 7, 2013

I have traveled most of my adult life on business & a few pleasure trips. This hotel I would rank among the best! The location is great, as it is near the main train station, canal tours & other tourist information spots. I save the best for last & that is the staff. They are very friendly, professional and go out of their way to make your stay enjoyable. Our room was quiet and very comfortable. I would highly recommend this hotel.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, General Manager at Crowne Plaza Amsterdam City Centre, responded to this review, November 12, 2013
Dear valued guest,

Thank you for sharing your experience on TripAdvisor.

It is a great pleasure to read that you rank the Crowne Plaza Amsterdam City Centre as one of the best hotels you stayed in! I agree with you in saying that the location of the hotel is very convenient, as you mention the hotel is located within walking distance of the Central Railway station and indeed within reach of many of the highlights which Amsterdam has to offer.

It is also wonderful to read that you comment the staff as being friendly, professional and that the staff did everything to satify your needs. It is always a pleasure to read when staff is delivering the service they do.

Thank you for recommending the Crowne Plaza Amsterdam City Centre and we hope to have to pleasure of welcoming you back one day!

Kind regards,


Aernout de Jong
General Manager
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Surrey UK
Senior Contributor
34 reviews 34 reviews
30 hotel reviews
Reviews in 19 cities Reviews in 19 cities
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed November 7, 2013

Stayed at the Crowne Plaza 1st - 4th Nov using points. We had an early flight into Amsterdam and arrived in via the direct train from Schipol Airport and walked to the hotel from Central station in 3 minutes, to drop our bags off at the hotel. We were greeted at reception as a valued gold card member and were given an upgraded room which was immediately available, great!
Throughout our stay the staff were very polite and greeted us whenever they saw us. Ideal location for both business and holiday stays.
Cannot fault hotel, we will be back.

Room Tip: Hotel is ideal for exploring city on foot.
See more room tips
  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Rooms Division Manager at Crowne Plaza Amsterdam City Centre, responded to this review, November 12, 2013
Dear valued guest,

It is wonderful to read that you are a loyal IHG Rewards Club Member and that you used points to reserve your room at the Crowne Plaza Amsterdam City Centre. It is also a pleasure to read that you appreciated the upgrade you received being a Gold member of our loyalty program.

I agree with you in saying that the location is very convenient, as you mention the hotel is located within 5 minutes walking distance of the Central Railway station which has direct trains leaving to Schiphol Airport every 10 minutes.

It is wonderful to read that you will return to the Crowne Plaza Amsterdam City Centre. We are looking forward to welcoming you back!

Kind regards,


Maurice Janssen
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxford, United Kingdom
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 5, 2013

The hotel location is excellent especially if arriving via train as Amsterdam Centraal is a 5 min walk away. The staff at the hotel we very friendly and helpful and the room was spotless.

I was staying in a queen room and the bedroom size was good and the facilities were good with an international socket and wired and wifi internet access.

A real plus for this hotel is the restaurant which is really very good with an excellent selection of Dutch dishes for you to try out. I recommend the restaurant event if you stay elsewhere though it may be best to book as covers are limited.

My room was next to the elevators whilst this sort of noise does not really bother me it could be heard.

However what really let the room down was the size of the bathroom. There is a photo on the review of the leg room available at the toilet. All I can say is avoid 324 if you are over 5 ft tall.

Other minor issues with items missing from room service orders and the organisation of breakfast was pretty variable. On one day I was able to eat a cooked breakfast without being offered tea or coffee.

I am sure there are bigger bathrooms and the service was generally very good but those little things seem to have built up so I really can't give it 5 stars.

  • Stayed October 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Food & Beverage Manager at Crowne Plaza Amsterdam City Centre, responded to this review, November 12, 2013
Dear valued guest,

Thank you for taking the time to write and share your comment with the travel community.

I agree with you in saying that the location of the hotel is excellent. As you mention the hotel is located within 5 minutes walking distance of the central railway station and also many of the highlights which Amsterdam has to offer are located within walking distance.

It is a pleasure to read that you enjoyed the food and beverages which are served in our New Dorrius restaurant and bar. However I am sorry to read the comment concerning your experience with our breakfast and roomservice. If possible I would like to ask you for some more details for the reason of your comment, therefore I would like to get in touch with you via email.

Please be so kind to contact me via Jaap.Roomeijer@ihg.com. I ask you for this as your feedback is of great importance to us and allow us to monitor and improve our service continually.

Kind regards,


Jaap Roomeijer
F&B Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts, United States
1 review
5 of 5 stars Reviewed November 1, 2013

My wife and I stayed at Crowne Plaza for a work trip/birthday celebration. The hotel is great. Modern comfort right in the heart of the city. The staff was fantastic. The restaurant and club room is very comfortable. And a great value for the price!

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Food & Beverage Manager at Crowne Plaza Amsterdam City Centre, responded to this review, November 6, 2013
Dear valued guest,

Thank you for sharing your experience with the travel community.

It is wonderful to read that you choose the Crowne Plaza Amsterdam City Centre to celebrate your birthday in!

Furthermore it is a pleasure to read that you visited our New Dorrius restaurant and bar. Our modern New Dorrius Restaurant & Bar offers a relaxing atmosphere. Enjoy delicious Dutch classics or international favourites. Meet each other for a cup of coffee during the day in our New Dorrius Bar, or for a cocktail in the evening.

We hope to have the pleasure of welcoming you back one day!

Kind regards,


Jaap Roomeijer
F&B Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Amsterdam City Centre

Address: Nieuwezijds Voorburgwal 5, 1012 RC Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam > Dam Square
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#9 Business Hotel in Amsterdam
#16 Luxury Hotel in Amsterdam
#17 Family Hotel in Amsterdam
#17 Romantic Hotel in Amsterdam
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Crowne Plaza Amsterdam City Centre 4*
Reservation Options:
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Also Known As:
Crowne Plaza City Centre Hotel Amsterdam
Crowne Plaza Amsterdam
Crowne Plaza Hotel Amsterdam

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