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“Great location” 4 of 5 stars
Review of Crowne Plaza Amsterdam City Centre

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Crowne Plaza Amsterdam City Centre
4.0 of 5 Hotel   |   Nieuwezijds Voorburgwal 5, 1012 RC Amsterdam, The Netherlands   |  
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Ranked #24 of 344 Hotels in Amsterdam
Saylorsburg, Pennsylvania
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
“Great location”
4 of 5 stars Reviewed April 8, 2013

the location of this hotel in downtown Amsterdam is great.... Central train station is close by... food so many places with in walking distance. Historical sites like Ann Franks house is not to far away about a 20 minute walk and then you have the ever fun time of the red light district and the pubs in that area. amazing place to visit.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Rooms Division Manager at Crowne Plaza Amsterdam City Centre, responded to this review, April 11, 2013
Dear valued guest,

Thank you very much for sharing your comment with the travel community.

It is wonderful that you enjoyed your stay with us especially because of the central location of our hotel. As you mention the hotel is located within walking distance of the central railway station and a tram stop in front of the hotel. Also main of Amsterdam’s highlights as the Anne Frank house, Dam square and the Red Light District are within reach.

The Crowne Plaza Amsterdam City Centre team is hoping to welcome you back on your next visit to Amsterdam!

Kind regards,

Maurice Janssen
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,766 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (282)
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London, United Kingdom
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed April 8, 2013

We stayed recently at The Crowne Plaza and found it to be clean, comfortable and well situated for getting around Amsterdam City Centre. Tram stops right outside the hotel, 5 mins walk from Centraal Station and easy to walk to many of the main areas of interest. Nice touch to have a bottle of water in the room each day and also a 'sleep' kit by 'This Works' on the pillow when we arrived. The only downsides were the pillows being very uncomfortable and the charge for Wi-Fi which was ridiculous with no free access in public areas. The reservation staff had been very helpful when we had to change our travel dates at the last minute and allowed us to make the change on a non refundable/changeable room rate without charging any extra for the rate which was more expensive than when we originally planned to stay.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Housekeeping Manager at Crowne Plaza Amsterdam City Centre, responded to this review, April 11, 2013
Dear valued guest,

Thank you very much for sharing your comment with the travel community.

It is wonderful to read that you enjoyed your stay in our hotel. That you found the rooms to be comfortable and clean and well situated to explore the city of Amsterdam.

I agree with you in saying that the hotel has a very convenient location. The hotel is located within walking distance of the public transport as trams and trains.

It is a pleasure to read that you appreciated the complimentary bottle of water in your room and that you were able to have a good sleep in our hotel and that the aroma therapy package was able to assist you with this. This package includes two mini solutions for a better night’s sleep. One is named ‘breathe in’; this eucalyptus spray clears the head and helps you breathe more easily with a blend of Frankincense. The other one is the deep calm pillow spray; this a fusion of calming oils to relax and calm including lavender, Vetivert and Camomile.

However I am sorry to hear that you did not like the pillows in the room. I want to advice you to inform us about this during your next visit as we have a variety of pillows available in our hotel and we would love to assist you by providing the pillow of your preference.

I would like to inform you that we have a business center available where the use of internet and usage of printers is free of charge. We are currently looking into providing wireless internet at a different price point in the near future. The wireless internet for our Gold and Platinum Elite is already free of charge, for base members a discount of 25% is applicable. As from January 2014 the internet will be complimentary for all our base, gold and platinum members. Enrolment for our loyalty program is free of charge and can be arranged directly in our hotel.

The Crowne Plaza Amsterdam City Centre team is hoping to welcome you back on your next visit to Amsterdam!

Kind regards,

Marian Jones
Housekeeping Manager
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Sheffield, United Kingdom
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed April 7, 2013

This is what you would expect at a Crowne Plaza hotel, the staff are very friendly and helpful. The hotel is located right in the centre only 5 min walk from the central station.
The rooms are not massive but it is in the centre of Amsterdam where the houses are small and tall.
Great base to explore the city and comfortable and modern rooms

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Management Assistant at Crowne Plaza Amsterdam City Centre, responded to this review, April 10, 2013
Dear valued guest,

Thank you very much for sharing your experience on Tripadvisor.

It is wonderful that the Crowne Plaza Amsterdam City Centre lived up to your expectations and that you qualify our staff as being friendly and helpful.

As you mention our hotel is very centrally located and a good start to explore the city. Main Amsterdam's highlights as the Red Light District, Dam Square and the Anne Frank house are located within walking distance. Also public transport stops right in front of the door and can bring you to all the places in the city.

Once again, thank you sharing your comment with the travel community.
The Crowne Plaza Amsterdam City Centre team is hoping to welcome you back one day.

Kind regards,

Laura Lamers
Management Assistant
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Hertford, North Carolina
Top Contributor
80 reviews 80 reviews
11 hotel reviews
Reviews in 47 cities Reviews in 47 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed April 7, 2013

This is a very convenient hotel located in Central Amsterdam and close to most the major attractions. The rooms are quite spacious and the staff is very friendly and helpful.

The tram stops in front of the hotel and this will get you to attractions that you want to see. The Hop-on-hop-off bus is just a couple of blocks from the hotel and the Central train station is about a five minute walk.

I found the stay here very enjoying and comfortable.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Rooms Division Manager at Crowne Plaza Amsterdam City Centre, responded to this review, April 10, 2013
Dear valued guest,

Thank you very much for sharing your experience with the travel community.

It is wonderful to read that you found our rooms spacious and that you classify the staff as being friendly and helpful.

I agree with you in saying that the location of the hotel is very convenient. As you mentioned the tram stops right in front of the hotel and also the central railway station is located within walking distance of the hotel. Also many nice restaurants and bars are located in the area of the hotel and Amsterdam's main highlights as Dam Square, the Red Light Districht and the Anne Frank house are located within walking distance.

We hope to welcome you back one day at the Crowne Plaza Amsterdam City Centre.

Kind regards,

Maurice Janssen,
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leicester, United Kingdom
Top Contributor
90 reviews 90 reviews
27 hotel reviews
Reviews in 33 cities Reviews in 33 cities
94 helpful votes 94 helpful votes
5 of 5 stars Reviewed April 3, 2013

Amsterdam always amazes me, like most big cities too much traffic, trams and here bicycles dominate the city. The hotels location is very handy and if you are arriving by car make aure you utilise the valet parking - less stress and less hassle. The hotel is in keeping with the brand and offers everything you would expect. WI-FI is expensive and I will continue to shout about these costs as I feel all now should be free.

Rooms and clean and well serviced with all the usual facilites.

Breakfast again was too a good standard.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Rooms Division Manager at Crowne Plaza Amsterdam City Centre, responded to this review, April 9, 2013
Dear valued guest,

Thank you very much for sharing your experience with the travel community.

As you mention we offer valet parking indeed, this definitely saves you a lot of hassle and costs too! You can park your car in front of our entrance and our concierge team will be happy to assist you with parking your car in our private garage.

However I am sorry that you find the wireless internet expensive. We are currently looking into offering Internet at a different price point in the near future. As a member of our Priority Club you will receive a 25% discount on your wireless internet and when you have the Gold or Platinum status, the use of the internet is complimentary in our hotel. As from January 2014 the use of internet is complimentary for all our Priority Club members. Enrollment for this loyalty program is free of charge and can be arranged in our hotel.

We are hoping to welcome you back in the near future.

Kind regards,

Maurice Janssen
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed April 2, 2013

Great hotel in a great location especially if you have traveled by train, happy hour at the bar is a great idea and unusual for a city centre hotel. Staff are very helpful. Very easy to get around the city by foot most things are within a five minute walk. Good selection of restaurants locally especially Savanti Italian across the road from the main entrance.

Stayed April 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Food & Beverage Manager at Crowne Plaza Amsterdam City Centre, responded to this review, April 9, 2013
Dear valued guest,

Thank you very much for sharing your comment with the travel community.

Our modern New Dorrius Restaurant & Bar offers indeed a relaxing atmosphere. Enjoy delicious Dutch classics or international favourites. Meet each other for a cup of coffee during the day in our New Dorrius Bar, or for a cocktail in the evening.Enjoy a light lunch or a relaxed evening dinner with a good glass of wine. As you mentioned we also have 2 happy hours in the evening where you get 2 drinks for the price of 1!

I agree with you in saying that the location of the hotel is very convenient. As you mention the hotel is located within 5 minutes walking distance from the central railway station, this is a great benefit traveling by train.

We hope to welcome you back one day at the Crowne Plaza Amsterdam City Centre.

Kind regards,

Jaap Roomeijer
F&B Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
York, United Kingdom
Senior Contributor
42 reviews 42 reviews
32 hotel reviews
Reviews in 26 cities Reviews in 26 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed April 2, 2013

The Hotel is a easy 5 Minute walk from Amsterdam Centraal Station.

Check in was Friendly. We arrived at 16.30 but our room still was not available.
We were given a voucher to go and have a free drink in the hotel bar.
The room was ready by 5pm and they had arranged for our bags to be in the room after we had finished our drink.

We had room 236, it was a decent size for an Amsterdam hotel. Modern decor and fairly spacious and clean! The View from the window was not great, but we were there to sightsee not look out of our bedroom window!

Our room rate included Breakfast. This was a buffet breakfast and there was a wide selection. A couple of thing sI would say to improve on is they need to get some decent Bacon and We also noticed there was no facility to make toast.
If you want an omelette or fried eggs etc, just ask your waiter and these will be cooked fresh for you. Although the staff dont promote this option too often.

If your room rate does not include breakfast, I would not pay for it as its way overpriced. There is a Macdonalds serving breakfast just round the corner, if you need that option.

It only takes approx 10 min to walk to Dam square from this hotel, and a tram stop just outside the hotel helps you get around the city quickly.

If we were in Amsterdam and the price was right, we would recommend staying at this property again!

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Food & Beverage Manager at Crowne Plaza Amsterdam City Centre, responded to this review, April 8, 2013
Dear valued guest,

Thank you very much for sharing your comment with the travel community.

It is wonderful to find that you truly enjoyed the breakfast buffet. Our New Dorrius Restaurant and bar provides you indeed with a sumptuous breakfast that keeps you going all day. However I am sorry to hear that you were not able to enjoy toast. We do offer the facility to toast your bread. Our staff is happy to provide this service for you which is similar to omelettes or fried eggs. As you already mentioned our cook is there to assist you with any type of fried or boiled egg freshly cooked for you.

I agree with you in saying that the hotel is very convenient located. The hotel is located within walking distance of the central railway station, tram stops and close to many highlights which Amsterdam has to offer.

It is a great pleasure to read that you recommend staying with us again. The Crowne Plaza Amsterdam City Centre team is looking forward to welcome you back!

Kind regards,

Jaap Roomeijer
Food & Beverage Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Amsterdam City Centre

Address: Nieuwezijds Voorburgwal 5, 1012 RC Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#9 Business Hotel in Amsterdam
#15 Romantic Hotel in Amsterdam
#16 Luxury Hotel in Amsterdam
#18 Family Hotel in Amsterdam
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Amsterdam City Centre 4*
Number of rooms: 270
Reservation Options:
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Also Known As:
Crowne Plaza City Centre Hotel Amsterdam
Crowne Plaza Amsterdam
Crowne Plaza Hotel Amsterdam

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