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“Superb !!” 5 of 5 stars
Review of Crowne Plaza Amsterdam City Centre

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Crowne Plaza Amsterdam City Centre
4.0 of 5 Hotel   |   Nieuwezijds Voorburgwal 5, 1012 RC Amsterdam, The Netherlands   |  
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Ranked #23 of 344 Hotels in Amsterdam
Newcastle upon Tyne, United Kingdom
Senior Contributor
37 reviews 37 reviews
17 hotel reviews
Reviews in 26 cities Reviews in 26 cities
45 helpful votes 45 helpful votes
“Superb !!”
5 of 5 stars Reviewed March 21, 2013

Well I have to start by saying this is probably the best hotel experience I have ever had. Fair prices for an advance booking, 3 minutes from Centraal Station in Amsterdam and a direct line from Schipol make it a doddle to get to.

Fantastic reception staff, pre-confirmed that a roll away bed was in the room for our little one, upgraded to a club rooms and offered 50% off in the restaurant (where they didn't charge for kids breakfasts either).

Room was terrific with fab layout and fitout and a truly sumptious bathroom, great coffee machine in there and excellent media centre.

The breakfasts were outstanding, customer service at the front desk was nothing short of wonderful and a very helpful concierge and porterage staff.

Their treatment of our 5 year old was magical and made her feel so special, The local suggestions on where to eat and how to get about were excellent and simply put, can't be beaten.

Highly recommended to anyone.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Food & Beverage Manager at Crowne Plaza Amsterdam City Centre, responded to this review, March 22, 2013
Dear valued guest,

Thank you very much for sharing your comment with the travel community.

It is wonderful to read that you enjoyed your stay with us and that this stay was probably the best hotel experience you have ever had. Furthermore it is wonderful to read that our reception staff was able to assist you with various requests and that we were able to make it a memorable stay for your child.

It is a pleasure to find that you truly enjoyed the breakfast buffet. Our New Dorrius Restaurant and bar provides you indeed with a sumptuous breakfast that keeps you going all day.

Thank you very much for recommending the Crowne Plaza Amsterdam City Centre.
We are looking forward to welcome you back at the Crowne Plaza Amsterdam City Centre.

Kind regards,

Jaap Roomeijer
Food & Beverage Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,833 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (294)
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england
Top Contributor
58 reviews 58 reviews
36 hotel reviews
Reviews in 22 cities Reviews in 22 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed March 19, 2013 via mobile

One of the best hotels I have stayed in. We had a lovely spacious twin room. Bathroom was also lush! Downstairs lobby has a beautiful open fire very relaxing. The Internet room here is free & u can print too! Reception staff were lovely really professional & helpful taking there time with every guest even gave us a map & pointed out all the attractions. This hotel is in a great location opposite the central train station & a few minutes to bars & restaurants! Would defiantly stay here again

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Food & Beverage Manager at Crowne Plaza Amsterdam City Centre, responded to this review, March 22, 2013
Dear valued guest,

Thank you very much for sharing your comment with the travel community.

It is wonderful to read that you classify our hotel as one of the best hotels you have stayed in.
Furthermore it is a pleasure to read that you made use of our lobby-connect. This is the perfect place to finish up some business of the day or just relax and unwind under the atmosphere of our fire place.

Indeed we do offer a business centre in which computers with internet connection and a printer is available for you to use free of charge.

As you mention the hotel is located very convenient indeed. Crowne Plaza Amsterdam City Centre is located within walking distance from the Central Railway station and within walking distance of Amsterdam’s main highlights and many nice restaurants and bars.
I agree with you

We are looking forward to welcome you back at the Crowne Plaza Amsterdam City Centre.

Kind regards,

Jaap Roomeijer
Food & Beverage Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed March 19, 2013

Location is excellent and everytrhing is within easy walking distance, staff were extremely helpful and nothing too much bother. We booked the club room and whilst it costs a little bit extra it was well worth it for the convenience and option of pre dinner drinks or a coffee and snack mid afternoon.I would have no hesitation in recommending this hotel and look forward to returning on my next trip to Amsterdam.

Room Tip: Club Room well worth the extra
See more room tips
  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Rooms Division Manager at Crowne Plaza Amsterdam City Centre, responded to this review, March 22, 2013
Thank you very much for sharing your comment with the travel community.

It is wonderful to read that you stayed in one of the Club Rooms. All our Club Rooms are equipped with a Nespresso machine, Rituals bath amenities, a mini-bar, flat screen interactive television, a comfortable bed and indeed sockets for almost all plugs standard based in the room.With these Club Rooms, access to our Club Lounge is included. This is the perfect place to relax and unwind after a busy day in town. Club guests enjoy browsing complimentary newspapers over breakfast, and return to use complimentary high speed internet and snacks and drinks until 11 pm.

I agree with you in saying that the location of the hotel is very convenient. As you mention many highlights are within walking distance as well as the central railway station where direct trains to Schiphol airport depart every 10 minutes.

It is a pleasure to read that you recommend our hotel and that you look forward to your next trip to Amsterdam. We are looking forward to welcome you back at the Crowne Plaza Amsterdam City Centre.

Kind regards,

Maurice Janssen
Rooms Division Manager
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1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 18, 2013 via mobile

I stayed at the Crown Plaza Amsterdam in January this year with my sister. We enjoyed a beautiful, luxurious room fit for a king!

Just a short walk from the tram and train station, we were just minutes away from the heart of beautiful Amsterdam.

Having caught that horrible winter flu, the reception staff at Crown Plaza were very helpful booking me into the doctors and getting me to the appointment.

Their chef and bar staff also went out of their way to make a dinner with a special cousin of ours a very memorable one!

We would definitely stay at the Crown Plaza Amsterdam again. Thank you team!

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Rooms Division Manager at Crowne Plaza Amsterdam City Centre, responded to this review, March 19, 2013
Dear valued guest,

Thank you very much for sharing your comment on Tripadvisor.

It is wonderful to read that you would definitely stay in our hotel again and that you appreciated all the service which was provided to you by the staff.

Indeed as you mention the location of the hotel is very convenient. The Central Railway station is located within 5 minutes walking distance and you will find Dam square within 10 minutes walking distance. Also many of Amsterdam’s main highlights are located in the direct area of the hotel such as the Red Light district, the Anne frank house and the departure point of boat tours.

We are looking forward to welcome you back at the Crowne Plaza Amsterdam City Centre.

Kind regards,

Maurice Janssen
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
19 reviews 19 reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed March 18, 2013

We booked a weekend break, not cheap but a good standard hotel both service and facilities. Bit of a mix up with rooms at check in but nothing drastic. Very friendly and helpful staff, comfortable rooms, only complaint is you cannot open bedroom windows so you are relying on air conditioning, which we found dried the air out too much. Wasn't even going to mention it but at check out the staff asked for any feedback and took careful note to discuss improving humidity with the technical team, so a culture of continuous improvement has been instilled and I'll expect an even better experience next time we go :)

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Housekeeping Manager at Crowne Plaza Amsterdam City Centre, responded to this review, March 19, 2013
Dear valued guest,

Thank you very much for sharing your comment with the travel community.

I am sorry to hear that the air-conditioning was not after your liking. Our air-conditioning is actually an air controlling system in which fresh air from outside will be blown in to your room. We do offer rooms with open windows, please inform the next you will be staying with us and we will do our out best to provide you with a room with an open window.

We hope to welcome you back at the Crowne Plaza Amsterdam City Centre.

Kind regards,

Marian Jones
Housekeeping Manager
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Cairo, Egypt
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 18, 2013

Very nice hotel with helpful stuff (that are doing everything for you and your family comfort).
Very close to city center, shopping areas and Damme Square.
Just make sure to look carefully for it as there are works in the street right in front of the hotel and you will easily miss it (I did even that I was using a GPS).

Room Tip: The Superior Double room is good and they have connected rooms too.
See more room tips
  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Rooms Division Manager at Crowne Plaza Amsterdam City Centre, responded to this review, March 19, 2013
Dear valued guest,

Thank you very much for sharing your comment with the travel community.

It is wonderful to read that you enjoyed staying in our hotel and that the staff was helpful by assisting you with various matters.

Indeed, as you mention our hotel is located in the city centre of Amsterdam. The hotel is located within 5 minutes walking distance of the Central Railway station and 10 minutes walking distance of Dam square. If preferable it is possible make use of our valet parking, you only have to park your car in front of our hotel and our concierge will park it in our private parking.

We hope to welcome you back at the Crowne Plaza Amsterdam City Centre.

Kind regards,

Maurice Janssen
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Savannah, GA
Top Contributor
129 reviews 129 reviews
48 hotel reviews
Reviews in 36 cities Reviews in 36 cities
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed March 17, 2013

This hotel was just ok, actually. Not on a canal, although close to everything. The rooms were average, nothing really stood out. The hotel was just not to the level of service and quality that I was expecting.

  • Stayed March 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Rooms Division Manager at Crowne Plaza Amsterdam City Centre, responded to this review, March 20, 2013
Dear valued guest,

I am sorry to hear that the level of service and quality did not live up to your expectations. If possible I would like to ask you for some more details for the reason of your comment, therefore I contacted you directly per email. I ask you for this as your feedback is of great importance to us and allow us to monitor and improve our service continually.

Kind regards,

Maurice Janssen
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Amsterdam City Centre

Address: Nieuwezijds Voorburgwal 5, 1012 RC Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#10 Business Hotel in Amsterdam
#13 Romantic Hotel in Amsterdam
#16 Luxury Hotel in Amsterdam
#19 Family Hotel in Amsterdam
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Amsterdam City Centre 4*
Number of rooms: 270
Reservation Options:
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Also Known As:
Crowne Plaza City Centre Hotel Amsterdam
Crowne Plaza Amsterdam
Crowne Plaza Hotel Amsterdam

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