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“Excellent” 5 of 5 stars
Review of Crowne Plaza Amsterdam City Centre

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Crowne Plaza Amsterdam City Centre
4.0 of 5 Hotel   |   Nieuwezijds Voorburgwal 5, 1012 RC Amsterdam, The Netherlands (Centrum)   |  
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Ranked #27 of 355 Hotels in Amsterdam
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2,243 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (361)
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London
Level Contributor
20 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed July 10, 2012

Having stayed here a number of times now, this has become a preferred choice for quick business trips. Despite itself. The location is utilitarian and the clientele decidedly "middle class packaged tour" yet the facilities aren't sufficiently big-hotel. Wifi is so-so, breakfast likewise; there's no shoeshine service and if you arrive after 5pm you better be prepared to iron tomorrow's shirt yourself. Still... the staff do their absolute best given the limitations imposed by corporate that you really end up not minding that much. The people certainly maketh this hotel.

  • Stayed July 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Rooms Division Manager at Crowne Plaza Amsterdam City Centre, responded to this review, August 6, 2012
Dear valued Guest,


Thank you for your review following one of your many trips to Amsterdam.

It is great to read your last sentences which says that: "the people certainly make this hotel". We are very proud of our team here at the Crowne Plaza Amsterdam City Centre and they do their utmost best to service our guests.

Please contact our reception staff if you need shoe shine or ironing services. We do provide in house shoe shine services as well is there a shoeshine machine located on the -1 level in front of the double elevator. In regards to our laundry company it is true that laundry handed in prior to 9 AM will be returned same day at around 6 PM. However if you are in need of a shirt to be ironed after 9 AM we are more then happy to assist.

We look forward to your next visit to Amsterdam and hope you will stay at the Crowne Plaza Amsterdam City Centre hotel.

Kind regards,

Maurice Janssen
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
scotland
Level Contributor
24 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed July 10, 2012

This is our second visit to this hotel. The hotel has been refurbished and looks great. On arrival we were booked in very quickly and given an upgrade. Our room was lovely and very clean. We are priority club members so we had the use of the club lounge, which we used and it was always well stocked. The staff were very pleasant and very helpful. The hotel is very central. I would highly recommend staying at this hotel if you are visiting Amsterdam, you will not be dissappointed.

  • Stayed March 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Rooms Division Manager at Crowne Plaza Amsterdam City Centre, responded to this review, August 4, 2012
Dear valued guest,

Thank you very much for your wonderful review on Tripadvisor. It is always a pleasure reading our guests experiences.


It is wonderful to read you would recommend our hotel to others and that you enjoyed the interaction with the staff.

The clublounge is very valuable add-on to anyones reservation. Breakfast, all day drinks and snacks and the comfort of a quiet room can only be a bonus.

We look forward welcoming you back to the Crowne Plaza Amsterdam City Centre in the near future.

Kind regards,

Maurice Janssen
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
tel aviv
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 10, 2012

we stayed at this hotel for 3 nights on the Club room which I recommend. all the rooms we have were lovely and very well designed , you have everything you need including Nespreso machin . breakfast was great with consisted of cereals , bread , toast, yoghurt eegs , salomon and so on Most of the central Amsterdam sights are just a short walk away, and for the more distant ones, you are directly next to a tram stop.Great restaurants steps away.
I will recommend this hotel to any visitor to Amsterdam.

  • Stayed August 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Rooms Division Manager at Crowne Plaza Amsterdam City Centre, responded to this review, August 4, 2012
Dear valued Guest,

Thank you for recommending the Crowne Plaza Amsterdam City Centre on tripadvisor. It is wonderful to read you enjoyed the hotel described your experience in detail.

The Clubrooms indeed have Nespresso Machines and upgraded bathroom amenities.

We hope to welcome you back soon to the Crowne Plaza Amsterdam City Centre.

Kind regards,

Maurice Janssen
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
cumming, ga
Level Contributor
51 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 301 helpful votes
5 of 5 stars Reviewed July 9, 2012

I travel up to 47 weeks a year for business and do so almost exclusively at Hilton or Marriott properties. these are also the only two hotel loyalty programs I am involved with.

I do also carry a second boutique credit card that pays dividends with travel points good for Air and Hotel reservations. These accumulated points are what paid for 3 nights at the Amsterdan Crowne Plaza Hotel located conveniently to the cetral train station.

My wife and I were absolutely amazed by the room itself and the unbelievably attentive staff. I now find myself experimenting with other Crowne properties in the States.

Give this great location a chance...you will see for yourselves how special they can make you feel. This hotel is located in a very busy tourist area new the old and new churches, the red light district, and the many available canal boats. In spite of all the activity going on outdoors, the room were delightfully quiet.

  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Rooms Division Manager at Crowne Plaza Amsterdam City Centre, responded to this review, August 2, 2012
Dear valued Guest,

Thank you for sharing your experiences at the Crowne Plaza Amsterdam City Centre hotel with the travel community.

I am are very glad you decided to use your collected points with us and reached out to one of the largest International hotel chains who make it a point to make your stay a local experience.

It is also wonderful to read that after your extensive travels and experience in mainstream hotels we were able to amaze you during your stay with us.

I hope that by exploring other Crowne Plaza's worldwide you can experience what a wonderful Hotels InterContinental Hotels Group has to offer.

Looking forward to welcome you back to the Crowne Plaza Amsterdam City Centre on your next visit to Amsterdam.

Kind regards,

Maurice Janssen
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Massachusetts
Level Contributor
109 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed July 9, 2012

Stayed 2 nights in the "quiet" building which really is quiet. Access is past the lobby/bar and appears to be an annex.
Room was well appointed. Staff welcoming.
Save some money and walk out the front door and turn right and then cross the street to the corner cafe for a freshly made breakfast. For dinner turn left and go up a block or so to Humphrey's (yummy).
Easy walk from the train station, note the street you want is "Martelaarsgracht" (name changes to Nieuwezjids Voorburgwal after 1 short block).

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Rooms Division Manager at Crowne Plaza Amsterdam City Centre, responded to this review, August 4, 2012
Dear valued Guest,

Many thanks for your comments following your recent stay at the Crowne Plaza Amsterdam City Centre.

The hotel is indeed located in close vicinity to all the major sights Amsterdam has to offer. Amsterdam Central Station is a short walk with great connections to Amsterdam Schiphol Airport.

There are indeed many options for our guests to try and explore. The hotel itself has New Dorrius a modern restaurant serving Dutch Dishes with an International twist.

We hope to welcome you back soon to the Crowne Plaza Amsterdam City Centre.

Kind Regards,

Maurice Janssen
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lichfield
Level Contributor
136 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
5 of 5 stars Reviewed July 9, 2012

Stayed in this hotel for business and pleasure many, many times and even hosted a conference here too. My first visit was the week it opened in 1987 and I loved the place then and it has remained my preferred choice in Amsterdam

The place has changed a little over time, sadly the cocktail bar has closed to make way for offices which detracts from a great atmousphere it created, but the traditional brown cafe/bar (de Amsterdammer) attached is a good substitute. They also decided to close the pool and spa area which is regretable

However the place was refurbed very recently to a very high standard and looks great as a result, the rooms are fabulous

Food is the main restaurant is very good and breakfast buffet in the front cafe is also a very high standard

Location is perfect as you are on the edge of the Jordan district with brown cafe's everywhere and a little away from the red light areas and associated hustle and bustle. The tram stops outside the door so you just hop on and go pretty much anywhere and you can walk in 3 minutes from the main station

Staff are excellent and very friendly, last vist I made there was still one there from the day it opened (concierge)

  • Stayed September 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Rooms Division Manager at Crowne Plaza Amsterdam City Centre, responded to this review, August 2, 2012
Dear valued Guest,

Many thanks for your review following your recent visit to Amsterdam. I am very proud to read that you joined us from the day we opened and stayed loyal to us throughout our 25 years of opening.

Indeed the hotel has undergone a full renovation in 2009 and has losts its authentic bar and pool area. with these changes we are able to create some other great features such as the Ideation room a multi functional meeting space for creative meetings.

This year we have celibrated our long service awards with several members of our team. Not only our concierge also several members of your housekeeping and restaurant staff stayed with us over this long period and milestone.

We hope we can welcome you back soon to Amsterdam and the Crowne Plaza Amsterdam City Centre hotel.

Kind regards,

Maurice Janssen
Rooms DIvision Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Amsterdam City Centre

Address: Nieuwezijds Voorburgwal 5, 1012 RC Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam > Centrum
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#11 Green Hotel in Amsterdam
#12 Family Hotel in Amsterdam
#16 Romantic Hotel in Amsterdam
#18 Business Hotel in Amsterdam
#19 Luxury Hotel in Amsterdam
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Amsterdam City Centre 4*
Number of rooms: 270
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Also Known As:
Crowne Plaza City Centre Hotel Amsterdam
Crowne Plaza Amsterdam
Crowne Plaza Hotel Amsterdam

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