The best Crowne Plaza I have stayed in! Location is fantastic, 5 mins walk to the train station and easy flat walking or quick tram ride pretty much anywhere in Amsterdam. The hotel itself is very well presented, feels very secure despite the proximity to the station, and is staffed by very professional, service-minded employees.
I stayed in a club room and was also given a room with original wooden beams - very cozy and a nice touch in a chain hotel. The room was very large by urban European hotel standards, with plenty of room for a couch, desk, wardrobe, double bed, etc. Everything was spotless and in excellent condition. TV included two BBC channels and a few other English stations. Room was very quiet although the rumble of the trams going past was audible. Bathroom was a tad on the small size, but I attribute that to being under the eaves. My only quibble was that the shower water temperature fluctuated from cold to scalding hot no matter which setting I put it on, making showers a less than relaxing experience in the morning!
The Club included free internet and printing as well as the usual comfortable lounge area with international magazines, two TVs, boardgames as well as snacks and drinks all day. The snacks at night were just that, rather than the hot dishes provided at other Clubs I have visited, but were perfectly fine for a drink and a nibble after a long day of sightseeing. Breakfast in the Club was more than enough to fill up for the day - breads, pastries, meats, cheese, yogurt, cereal, fruit, etc. Staff were very prompt in refilling the stations and cleaning up, even during the morning rush.
I had one issue with a neighbor banging on his room door at 2am after being locked out, but this was dealt with swiftly and discreetly by the hotel staff and the next day I received a much-appreciated apology note from the manager on duty along with a dessert plate and bottle of wine. This is just one example, but I saw many instances of such attention to service throughout my time at the Crowne Plaza and was very impressed.
Overall, this was a hotel I would definitely recommend to fellow travelers and I will stay here again next time I am in Amsterdam.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear valued guest,
Report response as inappropriate
Thank you for your review with as title "Top Marks all around". It is wonderful to read your positive comments about the Crowne Plaza Amsterdam City Centre.
We are pleased to find you staff to be so accomodating and that you enjoyed staying in one of our traditional rooms. These rooms are located in the typical Canal Houses you see from the outside of the building. However no longer there the houses together with a whole series of other traditional amsterdam houses would flank a canal which in later years where landfilled and became what is nowadays the Nieuwezijds Voorburgwal.
I am sorry to read about your shower experience at the hotel. Please accept my sincere apologies for this inconvenience. Through the pictures you posted we were able to determine the room you occupied and have since adjusted the shower preventing our future guests experiencing similar.
I am glad to see you enjoyed the complimentary amenity. Fortunately it is not daily that a guest locks himself out of the room at 2 AM and awakes other guests.
Thank you for recommending us to fellow travellers. We would be very delighted to also welcome you back to the Crowne Plaza Amsterdam City Centre.
Rooms Division Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.