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“Wonderful Staff and Great Location” 5 of 5 stars
Review of Crowne Plaza Amsterdam City Centre

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Crowne Plaza Amsterdam City Centre
4.0 of 5 Hotel   |   Nieuwezijds Voorburgwal 5, 1012 RC Amsterdam, The Netherlands   |  
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Ranked #23 of 344 Hotels in Amsterdam
Buffalo, New York, United States
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Wonderful Staff and Great Location”
5 of 5 stars Reviewed April 15, 2012

Just came back from a week in Amsterdam. We stayed 5 nights at the Crowne Plaza. We found the staff at the hotel extremely helpful and friendly. The rooms were comfortable and clean. The location couldn't be better if you want to be close to the city center and rail station. A fantastic stay and would highly recommend this hotel.

  • Stayed April 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Rooms Division Manager at Crowne Plaza Amsterdam City Centre, responded to this review, April 30, 2012
Dear valued guest,

Thank you for recommending the Crowne Plaza Amsterdam City Centre on Tripadvisor. It is always great to hear guests feedback.

We are delighted to read you enjoyed the comfort and cleanliness of the rooms, the location of the hotel and the helpfullness and friendliness of the staff.

We hope Amsterdam has intrigued you so much you will decide to return to this vibrant city. We will be ready to welcome you back to the Crowne Plaza Amsterdam City Centre.

Warm regards,

Maurice Janssen
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,832 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (294)
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PARIS
Top Contributor
50 reviews 50 reviews
39 hotel reviews
Reviews in 39 cities Reviews in 39 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed April 15, 2012

Hotel is very well located, only 5 minutes walk from the train station which is very convenient when you are arriving with the Thalys. As it is in the city center, closed to the red quarter, you can then visit many places only by walking.
Lobby is beautiful, decorated in quite a modern style. Staff is very nice and welcoming.
Rooms are very comfortable : good litery and nice bathrooms.
This was overall a very good experience and we will definitely go back there next time we will visit Amsterdam for a weekend !

  • Stayed December 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Rooms Division Manager at Crowne Plaza Amsterdam City Centre, responded to this review, April 30, 2012
Dear valued guest,


Thank you for staying at the Crowne Plaza Amsterdam City Centre.

It is great to read you decided to stay with us during your december get away from Paris. Indeed when taking the Thalys into Amsterdam Central Station the hotel is only a couple minutes walk.

It is wonderful to note that you enjoyed our modern lobby and comfort of the room as well as the service provided by the staff.

We look forward to your return trip to Amsterdam, maybe a quick summerbreak in the upcoming months.

Beste wishes,

Maurice Janssen
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, Scotland, United Kingdom
Senior Contributor
35 reviews 35 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed April 13, 2012

We had a very good stay here this week and would recommend it to others. Amsterdam is not cheap and neither is the hotel, but it was spotlessly clean, staff were helpful, facilities as described and location just a few minutes form the very heart of the City. Room very spacious for a city centre venue.

Room Tip: We were offered a quiet room away from the main street: ask for it if you don't get an offer.
See more room tips
  • Stayed April 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Rooms Division Manager at Crowne Plaza Amsterdam City Centre, responded to this review, April 30, 2012
Dear valued guest,

Thank you for writing your Crowne Plaza Amsterdam City Centre experience on Tripadvisor.

It is great to read you appreciated the service provided by the staff and the cleanliness of the hotel as well as the central location of the hotel near Amsterdam Centraal station and the many sights Amsterdam has to offer.

We hope to welcome you back to the Crowne Plaza soon again.

Warm regards,

Maurice Janssen
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Top Contributor
171 reviews 171 reviews
14 hotel reviews
Reviews in 39 cities Reviews in 39 cities
149 helpful votes 149 helpful votes
4 of 5 stars Reviewed April 13, 2012

Staff were very friendly and helpful upon arrival to departure. Right in the middle of everything, loads of pubs and restaurants nearby, though the location was a bit of a busy untidy street, the hotel itself didn't reflect the outside environment. had a great time watching people coming in at the end of the night in various stages of drunkeness, very funny. Though generally gave the view of a business hotel, it had plenty of tourists in it. love amsterdam, will come again, but found the hotel slightly above my price range, so will have to go more compact and bijoux next time! thank you staff at crowne plaza, you are great!

  • Stayed February 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Rooms Division Manager at Crowne Plaza Amsterdam City Centre, responded to this review, April 30, 2012
Dear valued guest,

Thank you very much for sharing your recent experience with the travelcommunity. We are delighted to read you enjoyed the location of the hotel. The hotel is indeed located in the centre of Amsterdam. The canals and canal houses, various museums, Madame Tussauds, the Amsterdam Dungeon and many more sights are within walking distance.

We are happy to read you enjoyed Amsterdam so much you have decided to return. Please dont hesitate to contact us as rates vary depending on seasons.

We look forward welcoming you back to Amstedam and hope you will decide to stay at the Crowne Plaza Amsterdam City Centre again.

Kind regards,

Maurice Janssen
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
35 reviews 35 reviews
24 hotel reviews
Reviews in 27 cities Reviews in 27 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed April 12, 2012

This is the best Crowne Plaza i have stayed in. Stayed there for 3 nights. Rooms is excellent, spacious and comfortable.

Location is very central, easy for us tourist to get in and out.

There is also a long stretch of shops behind the hotel.

Excellent choice for holiday makers.

  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Rooms Division Manager at Crowne Plaza Amsterdam City Centre, responded to this review, April 29, 2012
Dear valued guest,


Many thanks for mentioning us as the Best Crowne Plaza you stayed at. It is wonderful to read such comments on Tripadvisor for which I would like to thank you for posting your experience.

Glad you also enjoyed the location of the hotel. behind the hotel is the Nieuwendijk which continues into the Kalverstraat which makes shopping indeed easy.

Also, all the major touristic sights such as the canals, the Anne Frank house, the Jordaan, dam Square and Royal Palace are all in very close proximity of the hotel.

We look forward welcoming you back to Amsterdam on your next holiday.

Kind regards,

Maurice Janssen
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Paul, Minnesota
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 10, 2012

Enjoyed our stay here immensely - were able to check in when we arrived at noon. Room was spacious and immaculate, and quiet despite being on a busy street close to the Centraal Station. Staff always helpful and friendly. Our choice for our next visit!

  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Rooms Division Manager at Crowne Plaza Amsterdam City Centre, responded to this review, April 29, 2012
Dear valued guest,

Many thanks for your comments on Tripadvisor following your recent trip to Amsterdam.

We are delighted we were able to check you in at time of arrival. We always do our best to provide early check-in when possible.

The hotel is indeed located very centrally near Amsterdam Central Station and in the vicinity of all the touristic attractions of Amsterdam.

We look forward welcoming you back to Amsterdam and the Crowne Plaza Amsterdam City Centre.

Kind regards,

Maurice Janssen
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Switzerland
Top Contributor
164 reviews 164 reviews
129 hotel reviews
Reviews in 100 cities Reviews in 100 cities
588 helpful votes 588 helpful votes
5 of 5 stars Reviewed April 10, 2012

The best Crowne Plaza I have stayed in! Location is fantastic, 5 mins walk to the train station and easy flat walking or quick tram ride pretty much anywhere in Amsterdam. The hotel itself is very well presented, feels very secure despite the proximity to the station, and is staffed by very professional, service-minded employees.
I stayed in a club room and was also given a room with original wooden beams - very cozy and a nice touch in a chain hotel. The room was very large by urban European hotel standards, with plenty of room for a couch, desk, wardrobe, double bed, etc. Everything was spotless and in excellent condition. TV included two BBC channels and a few other English stations. Room was very quiet although the rumble of the trams going past was audible. Bathroom was a tad on the small size, but I attribute that to being under the eaves. My only quibble was that the shower water temperature fluctuated from cold to scalding hot no matter which setting I put it on, making showers a less than relaxing experience in the morning!
The Club included free internet and printing as well as the usual comfortable lounge area with international magazines, two TVs, boardgames as well as snacks and drinks all day. The snacks at night were just that, rather than the hot dishes provided at other Clubs I have visited, but were perfectly fine for a drink and a nibble after a long day of sightseeing. Breakfast in the Club was more than enough to fill up for the day - breads, pastries, meats, cheese, yogurt, cereal, fruit, etc. Staff were very prompt in refilling the stations and cleaning up, even during the morning rush.
I had one issue with a neighbor banging on his room door at 2am after being locked out, but this was dealt with swiftly and discreetly by the hotel staff and the next day I received a much-appreciated apology note from the manager on duty along with a dessert plate and bottle of wine. This is just one example, but I saw many instances of such attention to service throughout my time at the Crowne Plaza and was very impressed.
Overall, this was a hotel I would definitely recommend to fellow travelers and I will stay here again next time I am in Amsterdam.

  • Stayed April 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Rooms Division Manager at Crowne Plaza Amsterdam City Centre, responded to this review, April 29, 2012
Dear valued guest,


Thank you for your review with as title "Top Marks all around". It is wonderful to read your positive comments about the Crowne Plaza Amsterdam City Centre.

We are pleased to find you staff to be so accomodating and that you enjoyed staying in one of our traditional rooms. These rooms are located in the typical Canal Houses you see from the outside of the building. However no longer there the houses together with a whole series of other traditional amsterdam houses would flank a canal which in later years where landfilled and became what is nowadays the Nieuwezijds Voorburgwal.

I am sorry to read about your shower experience at the hotel. Please accept my sincere apologies for this inconvenience. Through the pictures you posted we were able to determine the room you occupied and have since adjusted the shower preventing our future guests experiencing similar.

I am glad to see you enjoyed the complimentary amenity. Fortunately it is not daily that a guest locks himself out of the room at 2 AM and awakes other guests.

Thank you for recommending us to fellow travellers. We would be very delighted to also welcome you back to the Crowne Plaza Amsterdam City Centre.

Kind regards,

Maurice Janssen
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Amsterdam City Centre

Address: Nieuwezijds Voorburgwal 5, 1012 RC Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#10 Business Hotel in Amsterdam
#13 Romantic Hotel in Amsterdam
#16 Luxury Hotel in Amsterdam
#19 Family Hotel in Amsterdam
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Amsterdam City Centre 4*
Number of rooms: 270
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Also Known As:
Crowne Plaza City Centre Hotel Amsterdam
Crowne Plaza Amsterdam
Crowne Plaza Hotel Amsterdam

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