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“GREAT HOTEL!!!” 4 of 5 stars
Review of Crowne Plaza Amsterdam City Centre

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Crowne Plaza Amsterdam City Centre
4.0 of 5 Hotel   |   Nieuwezijds Voorburgwal 5, 1012 RC Amsterdam, The Netherlands (Centrum)   |  
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Ranked #26 of 356 Hotels in Amsterdam
GreenLeadersSilver level
Chicago, Illinois
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“GREAT HOTEL!!!”
4 of 5 stars Reviewed April 10, 2012

This hotel is recommended for American travellers that don't want to gamble on European boutique hotels. How do I know? Because I am that American traveller that doesn't like to gamble on European boutique hotels.

The Crowne Plaza City Centre is in a great location. Do NOT make the mistake my wife and I made of taking the bus from the airport (This is especially for those that purchase the Holland pass). PLEASE, PLEASE, PLEASE take the train to the Central Station. The tickets are quite reasonable and the ride is about 15mins. Once you arrive at the Central Station, you have a pleasant 10min walk to the hotel. If you're feeling tired- you can always hop on the tram.

The hotel is modern; the staff is quite hospitable; and last but not least- the hotel is clean! Cleanliness means a great deal to my wife and I. We were both very pleased.

Note to fellow American travellers: unlike many European hotels, the Crowne Plaza City Centre has face towels. Face towels (aka as wash cloths) and European hotels don't always go hand and hand. When we visited Prague, they offered hand towels rather than face towels. It's the little things, you know?

As for ammenities, the fitness room they have is quite adequate. If memory serves me correctly, there are five cardio machines; a dumbbell rack; a bench; one palates ball; and a three station machine weight centre. The fitness room is of descent size- I didn't feel smothered at all (and I worked out twice in a 3-day stay). The room also has a water cooler w/ cups; and a mens and women's changing room (w/ additional towels available). The fitness room also has a good size flat screen mounted on the wall.

The office centre has 3 desktops and a printer for those that need to print directions, passes or plane tickets. Your lodging fee also includes one bottle of Spa sparkling water that housekeeping replaces after each visit. Note: My wife and I don't believe anything is complimentary- YOU PAID FOR IT! The rooms also have easy to use safes. We didn’t have any worries about locking up our passports; jewellery; gadgets; etc.

We didn’t eat at the onsite restaurant, or make use of the snack refrigerator in our room. Ice machines are not on every floor. We stayed on the 5th floor, and I had to go to the 6th floor for ice. That was not a big deal at all.

Last but not least, the hotel is surrounded by plenty of shops; eateries; cafes, and coffee shops. If you're not one for walking, the closest tram stop is no more than a 3min walk from the hotel.

The only gripe I have is the fee associated w/ wifi. There is no reason anyone should have to pay for Internet or wifi. I didn’t allow this one hiccup to jade my overall experience.

My wife and I have already made this our hotel of choice if we're ever in Amsterdam.
Bottom line: Great location; clean; secure, convenient and a descent rate.

  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Rooms Division Manager at Crowne Plaza Amsterdam City Centre, responded to this review, April 29, 2012
Dear valued guest,


Many thanks for sharing your experience at our hotel with the travelcommunity. It is wonderful to see you enjoyed your stay with us soo much.

Indeed the train from Amsterdam Schiphol airport to Amsterdam centraal station is much more convenient then taking the bus.

You describe the hotel very detailed for which I would like to thank you. Our hotel also has a very nice restaurant called New Dorrius. It opens at 6:30 AM to serve breakfast and continues into lunch and dinner. The bar area goes double dutch during several times of the day meaning you can get 2 drinks for the price of 1. Maybe on your next visit to Amsterdam you might want to indulge even a little more and book a clubroom. This enables you access to our clublounge and adds internet and breakfast into your package.

We are pleased to read we are your preferred location for lodging when in Amsterdam. We look forward welcoming you back to the Crowne Plaza Amsterdam City Centre.

Kind regards,

Maurice Janssen
Rooms Division Manager
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2,309 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Brighton UK
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed April 9, 2012

Stayed in a club room over Easter and have to say it is one of the best hotels we've ever stayed in. Check in was efficient and friendly and we were told that if we wanted to use the wi-fi it would be complimentary - not sure if this was because of the room type booked. The room was great with huge king-size bed, Nespresso coffee machine and lovely Rituals toiletries in the bathroom. We used the club lounge most days as it was a quiet retreat where you could enjoy a coffee or glass of wine and have a chat or watch TV. Continental breakfast was available in the club lounge but we took breakfast in the restaurant - a good range of food was on offer. Used the gym a few times and although not huge was adequate to keep up the routine!! The sauna in the changing rooms was a good place to relax for a while.
All the staff were very friendly and made you feel welcome. We will definitely visit again and would recommend to others.

Room Tip: Had a room at the back of the hotel and there were no problems with street noise.
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  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Rooms Division Manager at Crowne Plaza Amsterdam City Centre, responded to this review, April 22, 2012
Dear valued guest,


Thank you for your positive review following your recent stay at the Crowne Plaza Amsterdam City Centre.

It is great to read you find us the best hotel you ever stayed at! The Clubroom you booked gives you all kind of extra's. The Nespresso machine and upgraded Rituals bathamenities are part of these extra's. The clubroom also gives you access to our Club lounge located on the ground floor. A space where you get off to a good start of the day with breakfast and can unwind after a busy day with a glass of wine or beer. Internet is indeed included in the Club room rate.

Many thanks for commenting on the staff and facilities. It is always wonderful to read these comments from our guests. We look forward welcoming you back to Amsterdam and the Crowne Plaza Amsterdam City Centre.

Warm regards,

Maurice Janssen
Rooms Division Manager
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ukfamily
Level Contributor
60 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
5 of 5 stars Reviewed April 9, 2012

We stayed 3 night at this centrally located hotel 5 minutes walk from train station which is about 15 mins train ride from Schipol Airport. The staff were very helpful , friendly and after a mobile phone was washed mistakenly the maintenance staff couldn't do enought to try and get it back to life.Concierge was also very attuned to needs and provided useful advice on sights , restaurants etc
Rooms are clean , modern and quiet with large and very comfortable queen bed
Weare quick to complain about hotels and service but this hotel gave no such grounds.

  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Rooms Division Manager at Crowne Plaza Amsterdam City Centre, responded to this review, April 16, 2012
Dear valued guest,

Thank you for sharing your experiences of your recent stay at the Crowne Plaza Amsterdam City Centre. We are pleased to read you enjoyed your stay with us.

It is wonderful to read your comments on our staff. It is great to find that the maintenance staff, concierges and housekeeping staff lived up to your expectations.

Once again thank you for your kind review and we look forward welcoming you back to the Crowne Plaza Amsterdam City Centre in the near future.

Best regards,

Maurice Janssen
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orebro, Sweden
Level Contributor
38 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed April 8, 2012

My wife and I stayed three nights in the beginning of April 2012. Upon arrival our prepaid "standard" room was upgraded to a club room. When requesting a quiet room, we were placed on the fifth floor in the part of the building with a "quiet zone". And yes, quiet it was. The only sound was the slight noise from the trams outside, which did not bother us much. Giant king bed and nespresso coffee maker.

Breakfast was not included in our rate of 170-190 euros for the various nights - but hey, 25 euros per person for breakfast, who would think it is worth it? Tons of restaurants within one or two minutes walking.

Short walk to all central places, location could not be better. Easy train ride from the airport and 5 minute walk to the hotel. We rented a car from the Avis place close to Leidseplein for a drive to the Keukenhof flower park. Nice outing.

All in all, a very good stay at the Crowne Plaza City Centre. Would definately stay again.

  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Food and Beverage Manager at Crowne Plaza Amsterdam City Centre, responded to this review, April 16, 2012
Dear valued guest,


Thank you for your wonderful review following your recent stay in Amsterdam. We are delighted you stayed with us at the Crowne Plaza Amsterdam City Centre.

The hotel is indeed centrally located. Just steps away from the canals and Canal houses Amsterdam is known for. Shopping, musea and Amsterdam nightlife is at your doorstep.

I am pleased to read we were able to upgrade you to a room on the quiet zone and you enjoyed the peacefulness of such room. The coffee maker and upgraded luxury amenities in the bathroom are an added bonus to our Club rooms.

I am sorry to find you did not indulge and have breakfast in our restaurant. Our full American breakfast is served from 6:30 AM onwards and serves a wide spread of breads, cold cuts, Dutch breakfast toppings such as chocolate sprinkles, eggs to order, sausages en bacon, juices and other hot and cold drinks en a variety of cereals and yoghurts.

Maybe on your trip to Amsterdam you will try our New Dorrius restaurant and bar and find out what great food is served either for Breakfast, Lunch or Dinner.

Looking forward welcoming you back to the Crowne Plaza Amsterdam City Centre.

Warmest regards,

Jaap Roomeijer
Food and Beverage Manager
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Singapore
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed April 8, 2012

Stayed one night only at Crown Plaza City Centre Amsterdam. It's location is superb! Everything seems to be within walking distance. The receptionist is very friendly. The room is big and new. It's a good value hotel.

Stayed April 2012, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Rooms Division Manager at Crowne Plaza Amsterdam City Centre, responded to this review, April 16, 2012
Dear valued guest,

Thank you for your review following your recent stay at the Crowne Plaza Amsterdam City Centre. We are delighted you choose us as your preferred adress for lodging in Amsterdam.

As your title indicates, the location of the hotel is very central. Just steps away from Amsterdam Central Station and all the touristic sights Amsterdam has to offer such as the Anne Frank house, the Jordaan, The 9 streets and many many more.

We hope on your next visit to Amsterdam you will stay again at the Crowne Plaza Amsterdam City Centre. We already look forward to be at your service.

Kind regards,

Maurice Janssen
Rooms Division Manager
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Moscow, Russia
Level Contributor
44 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed April 8, 2012

High hotel prices are fully substantiated by high service quality.
But the location itself is not good for all purposes: close to the main station the hotel is surrounded by questionable facilities with suspicious people in the evening. Not good for the children.

  • Stayed March 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristiansand, Norway
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed April 6, 2012

We arrived early in the morning and expected to deposited our bags while shopping, but the staff found a room for us right away, which was a pleasant surprise. The hotel is beautifully designed and newly refitted. We booked a superior room which was suprisingly spacious. The location is as good as it gets. The service from the hotel staff was excellent. We would highly recommend this hotell.

  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Rooms Division Manager at Crowne Plaza Amsterdam City Centre, responded to this review, April 16, 2012
Dear valued guest,

Many thanks for writing about your recent stay and sharing this with the travel community.

I am very happy to see we were able to provide you with a room shortly after arriving from a long flight. We understand that many of our guests have travelled from far and try to allow check in as soon as we have the availability.

The hotel is fully renovated in 2009 and we are very proud of the results of this renovation and the implementation of the our lobby connect area and the Club lounge on the ground floor. We are glad to read you enjoyed your superior room and the services provided by the hotel staff. We have already passed on the comments to our staff.

Once again thank you for your raving review on tripadvisor, we hope to be able to welcome you back soon to the Crowne Plaza Amsterdam City Centre.

Kind regards,

Maurice Janssen
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Amsterdam City Centre

Address: Nieuwezijds Voorburgwal 5, 1012 RC Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam > Centrum
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#11 Green Hotel in Amsterdam
#12 Family Hotel in Amsterdam
#18 Romantic Hotel in Amsterdam
#18 Business Hotel in Amsterdam
#20 Luxury Hotel in Amsterdam
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Amsterdam City Centre 4*
Number of rooms: 270
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Also Known As:
Crowne Plaza City Centre Hotel Amsterdam
Crowne Plaza Amsterdam
Crowne Plaza Hotel Amsterdam

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