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“Great location, brand spanking new” 4 of 5 stars
Review of Crowne Plaza Amsterdam City Centre

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Crowne Plaza Amsterdam City Centre
4.0 of 5 Hotel   |   Nieuwezijds Voorburgwal 5, 1012 RC Amsterdam, The Netherlands   |  
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Ranked #23 of 344 Hotels in Amsterdam
Zurich, Switzerland
Top Contributor
139 reviews 139 reviews
73 hotel reviews
Reviews in 79 cities Reviews in 79 cities
63 helpful votes 63 helpful votes
“Great location, brand spanking new”
4 of 5 stars Reviewed March 18, 2012 via mobile

Right outside of the central station the hotel is very convenient. The rooms are large and very clean and new. The staff is also friendly and engaging. Only down side wifi is not free.

  • Stayed March 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Rooms Division Manager at Crowne Plaza Amsterdam City Centre, responded to this review, March 20, 2012
Dear valued guest,

Many thank for sharing your experience about the Crowne Plaza Amsterdam City Centre with the travel community.

It is great to see the location of the hotel is to your benefit. The hotel is indeed centrally located near Central Station and easily reachable by train from Amsterdam Schiphol Airport. As it is in the middle of the centre the hotel is near all major sights in Amsterdam. Travelling on Business or Leisure the hotel has lots to offer for either of these travellers.

Thank you also commenting on the rooms and the staff. It is always pleasant to hear our guests enjoy the services provided by our staff.

In regards to your comment on the Internet. The hotel also has great rates including Club-lounge access. This provides you with access to our lounge and gives you the possibility to include breakfast and internet into your rate. As well provides you with complimentary terminals and printing inside the lounge and complimentary snacks and drinks during the day. On your next stay with us please ask for our Clubroom rates and see the advantage of such great deal yourself.

We look forward welcoming you back to the Crowne Plaza Amsterdam City Centre.

Kind regards,

Maurice Janssen
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,826 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (294)
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Aberdeen
Senior Contributor
27 reviews 27 reviews
23 hotel reviews
Reviews in 11 cities Reviews in 11 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed March 18, 2012

This is my 3rd review now on this hotel.
Just come back from a weekend that i had booked as a reward night.I was checked in as normal by the most friendliest hotel staff i have ever come across,I was explained that as a Platinum member they had upgraded me from a superior Twin bedded room to an executive room with the following benefits:
2 free drinks
complimentary wifi (you have to charge to room,but automatically comes off after midnight)
50% discount off breakfast (never managed to get up for breakfast haha,but sure it would of been first class)
25% discount on calls
25% discount on valet parking

At first i was a little disappointed that my room only had 2 single beds,where as i was used to he twin bedded rooms previously as the beds were huge,but to be honest they were perfect anyway and the most comfiest mattress we have both slept on (where do you get them as i want one for my house)
The room also had a huge work station and a coffee machine
As we never made it up till past 1400pm one day we had a letter posted to room saying our room would not be made up,but to contact them if we require anything,so i asked for the bathroom to be cleaned and towels replaced and was done straight away(amazing service)
I managed to knock over a vodka in the mini bar so had that on my bill,but a simple visit to front desk got that swiftly adjusted(again perfect service)
We were on the 4th floor and there was not a whisper anywhere in the hotel,so nice not to have loads of banging doors (only banging headaches haha)
We had room service on Sat and had the cheese and ham toastie with chips,the service was amazing and the food great quality at only 6.50 euro each plus a overall 2.50 surcharge (great value that so please keep up the good work)

The only thing i don't like about the room is the location of plug sockets
1 under the desk (had to crawl around floor) 2 beside coffee machine,but hard to get in about for the coffee machine and 1 on floor for a light,but the phone charger would not fit as too close to floor,so overall the locations of plugs not great as they are not near where you would like them (for me that would be beside bedside cabinet)
Loved the new entry system for the rooms,very easy to use just hold you card against it and it opens

Next time i stay i would love to try out the club lounge,but cant work out what room i would need to qualify for this?

Can`t wait till i visit again,still the best hotel in Europe with the best customer care levels throughout the hotel i have stayed in (Front desk staff,bar staff,late duty staff,housekeeping all deserve praise)

Room Tip: Become a Priority Club rewards member is a good start,but if the rates are there try and spend a lit...
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  • Stayed March 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Rooms Division Manager at Crowne Plaza Amsterdam City Centre, responded to this review, March 20, 2012
Dear valued Guest,


Many thanks for your extensive review on Tripadvisor. We are pleased to read we are able to satisfy your needs time after time.

Indeed our members of the Priority Club Rewards programme enjoy great benefits, as you have listed the benefits for our platinum members but even base and gold status members already provide you with additional benefits.

In your review you mention you went on a search for sockets. I must advice you that on top of your desk there is a lit, once opened this provides you with several European and a UK/US socket.

You also mention that you would love to have access to our club lounge. In order to receive access you would have to book a clubroom. This enables you access to the club lounge and provides you with complimentary breakfast.

It is great to read all your positive comments about the service and staff. We always share all our reviews with our staff and they will be more than happy to hear all your wonderful compliments.

Once again many thanks for your extensive review and we hope to welcome you back soon to the Crowne Plaza Amsterdam City Centre.

Kind regards,

Maurice Janssen
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Preston UK
Top Contributor
89 reviews 89 reviews
53 hotel reviews
Reviews in 53 cities Reviews in 53 cities
102 helpful votes 102 helpful votes
5 of 5 stars Reviewed March 18, 2012

All right the Crowne Plaza is part of a huge chain of hotels, but staying here you would not know it. Really well located within walking distance of Amsterdam Railway Station and handily placed for the Jordaan and the shops.
The staff here are unfailingly polite and helpful. If you are a Priority Club Platinum member by virtue of lots of stays you should get certain recognition such as a complimentary upgrade. Members will know that lots of hotels in the chain ignore this. Certainly not at the CP. I was iimmediately upgraded, given free internet, two free drinks in the bar and a half price breakfast.
The room was large and comfortable and our whole three night stay was a delight.
Our only minor quibble was the poor internet reception in the room. Wireless is essential. We can't complain too much as we were given the service free. However if you want to pay it is €20 for 24 hours. Way too much

  • Stayed March 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Rooms Division Manager at Crowne Plaza Amsterdam City Centre, responded to this review, March 20, 2012
Dear valued Guest,


Thank you for a great review following your recent stay at the Crowne Plaza Amsterdam City Centre hotel. It is always good to receive feedback from our guests.

It is with delight that we read your title "Go on .... treat yourself". Here at the Crowne Plaza Amsterdam City Centre we strive to deliver seamless service and have the best of intentions for our guests. It is with honour to hear from a platinum member of the Priority Club that you enjoyed the service provided by hotel and its staff.

We try to upgrade all our platinum members and definitely provide our members with a surplus of benefits. Your recognition is very much appreciated.

Once again thank you for your kind review and we hope to welcome you back soon here at the Crowne Plaza Amsterdam City Centre.

Kind regards,

Maurice Janssen
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Senior Contributor
41 reviews 41 reviews
20 hotel reviews
Reviews in 28 cities Reviews in 28 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed March 13, 2012

I would not have chosen this hotel if not for the review on Trip advisor and I am so glad I decided to stay here. Lovely hotel and service is impeccable. I arrived late night and they helped me ease in very quick. If you are priority club Gold/ Platinum member, you get some additional perks - which was really nice. I loved the beds and how quite the place was night, despite the fact it was so close to Amsterdam city center. It is very close to city center and literally a 5 min walk (I managed to do it with 2 big luggages and did not even feel tired)

They have chocolates, small cookies and some great coffee in room! :) So nice. I would've given them 5 stars if only they had internet for a cheaper price. Net was very expensive for 24 hours and it is one of the highest amount that i have paid for net in the whole world. I did not have breakfast but decided to walk out and have it in a local restaurant, 2 blocks away. I heard breakfast is expensive, so if you think the same way - then walk outside for 2 mins and you will find plenty of options.

If I come back to area, I will definitely return here.

  • Stayed March 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Rooms Division Manager at Crowne Plaza Amsterdam City Centre, responded to this review, March 15, 2012
Dear valued Guest,

Thank you commenting on your recent stay at the Crowne Plaza Amsterdam City Centre hotel. It is great to hear you stayed with us based on experiences of other guests and that we were able to live up to your expectation.

Indeed our members of the Priority Club Rewards receive additional benefits at our property. For a Platinum member for instance Internet is inclusive and a gold member receives discount on Internet. Also discounts on breakfast, parking and telephone apply to our members.

We appreciate you mentioning our coffee set-up indeed with cookies and chocolates as well as coffee, tea and hot chocolate. Everything one would want to enjoy a cup of coffee in the morning or a hot cacao after a winterday in Amsterdam.

Please contact me at maurice.janssen@ihg.com in order for me to be able to discuss your stay a bit more into detail.

We look forward welcoming you back to the Crowne Plaza Amsterdam City Centre hotel on your next visit to Amsterdam


Kind regards,

Maurice Janssen
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
USA
Senior Contributor
47 reviews 47 reviews
29 hotel reviews
Reviews in 29 cities Reviews in 29 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed March 11, 2012

It's a short walk from the Centraal station. Very convenient to the center city and easy to walk anywhere. The hotel is clean and well organized. The rooms are nice and the overall experience was very positive. A bit on the pricey side, but that is expected with at this location. Will defiantly come back

  • Stayed March 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Rooms Division Manager at Crowne Plaza Amsterdam City Centre, responded to this review, March 15, 2012
Dear valued Guest,

We appreciate you took the time to write a review on tripadvisor following your recent stay at the Crowne Plaza Amsterdam City Centre hotel.

I am delighted you found the hotel to be centrally located, clean and well organized. Always nice items to hear from our guests. The hotel is indeed located just steps away from Amsterdam Central Station and is easily reachable from Amsterdam Schilhol Airport by train.

Please find that Crowne Plaza hotels and resorts has the lowest internet rate guarantee. The lowest rates are always to be found online.

Once again many thanks for your review and we hope to be able to welcome you back to the Crowne Plaza Amsterdam City Centre hotel.

Best wishes,

Maurice Janssen
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jessheim, Norway
Top Contributor
107 reviews 107 reviews
28 hotel reviews
Reviews in 25 cities Reviews in 25 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed March 10, 2012

This is primary a business hotel. So if you plan to stay in an inexpensive hotel, this is not it. Stayed in 504. No noise from other rooms. Expensive internett 20 euros a day. Expensive breakfast 20 euros. Great interior and accessories in room, even a bathtub. Friendly staff! Had some issues with check out, when lots of room service where charged to the room, that had not been used at all. But the staff where very helpful at all times, so it was never a big issue. Will recommend it to people traveling on business trips.

Room Tip: Ice machine on third floor. Do not know if this one makes a noise.
See more room tips
  • Stayed March 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Rooms Division Manager at Crowne Plaza Amsterdam City Centre, responded to this review, March 15, 2012
Dear valued Guest,


Thank you for your review following your recent stay at the Crowne Plaza Amsterdam City Centre hotel.

We are very happy to read you enjoyed the service provided by our staff en you comment on the quietness of the room as well the amenities of the room.

We are sorry to read you found the internet and breakfast to be expensive. Internet is currently still chargeable to your room. We do have however great room rates with internet included such as a Clubroom rate. This rate also provides you with breakfast inclusive and gives you the possibility to enjoy a complimentary drinks and snacks throughout the day in our Club lounge located on lobby level. On our -1 level we have a business centre with 3 terminals and a printer at no charge available to our guests. Also our Priority Club Members enjoy discounts on internet and for a Platinum member internet is even complimentary.

I am glad to see the staff was able to sort the automatic minibar charges that you noticed on your invoice upon departure.

We hope we have the opportunity to welcome you back to the Crowne Plaza Amsterdam City Centre. The location of the hotel makes for an easy commute to and from the airport and all the major Amsterdam sights in the vicinity.

Warmest regards,

Maurice Janssen
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 9, 2012

The staff was so helpful and friendly. I was really impressed by how they went out of their way to make sure my stay was great. The room was very clean and comfortable. The thermostat was easily controlled by me which is not always the case. I was perfectly comfortable in the room. The location is great for this hotel, just a few minutes from Central Station. There are a lot of great places (sights, restaurants, shopping, etc) within walking distance. There is a tram stop right in front of the hotel as well.

  • Stayed March 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Rooms Division Manager at Crowne Plaza Amsterdam City Centre, responded to this review, March 15, 2012
Dear valued Guest,

Thank you for your great review and sharing your experience with the travel community. We are delighted to see you stayed with us and extremely happy our staff was able to make your stay enjoyable.

All rooms are indeed controlled by an independent thermostat in order to control the temperature in your room and make sure our guests can enjoy their room at their temperature comfort level. All rooms furthermore are equiped with a steady flow of air in order to provide you with fresh air at all times.

Being in the City Centre of Amsterdam the hotel is located just steps away from central station and al major Amsterdam sights. We are pleased to read also this contributed to a pleasurable stay in Amsterdam.

Once again thank your for your nice feedback and we look forward welcoming you back to the Crowne Plaza Amsterdam City Centre.

Kind regards,

Maurice Janssen
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Amsterdam City Centre

Address: Nieuwezijds Voorburgwal 5, 1012 RC Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#10 Business Hotel in Amsterdam
#13 Romantic Hotel in Amsterdam
#16 Luxury Hotel in Amsterdam
#19 Family Hotel in Amsterdam
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Amsterdam City Centre 4*
Number of rooms: 270
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Also Known As:
Crowne Plaza City Centre Hotel Amsterdam
Crowne Plaza Amsterdam
Crowne Plaza Hotel Amsterdam

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