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“Convenient, Comfortable & Clean” 5 of 5 stars
Review of Crowne Plaza Amsterdam City Centre

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Crowne Plaza Amsterdam City Centre
4.0 of 5 Hotel   |   Nieuwezijds Voorburgwal 5, Amsterdam 1012 RC, The Netherlands (Dam Square)   |  
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Ranked #19 of 340 hotels in Amsterdam
Houston, Texas
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
42 helpful votes 42 helpful votes
“Convenient, Comfortable & Clean”
5 of 5 stars Reviewed January 9, 2012

Convenient. Location is ideal. The hotel is approximately 300 yards from the central train station (so if you are arriving or departing by train with luggage the walk to the hotel is not far at all). It is less than a 5 minute walk to Dam Square, Red Light District, and the Jordan. The city metro rail runs right by the hotel as well so you can hop on that if you are going farther or its raining. There is a main shopping pedestrian only street just out the back of the hotel. All the hotel staff spoke english and were friendly.
Comfortable. Bed was comfortable, room was spacious (room 132) and quiet, and the lobby has a nice comfortable lounge area with a fireplace, tv, and selection of books. We ordered room service and it was very good and arrived promptly. I believe the hotel restaurant has a high tripadvisor rating.
Clean. Bathroom was small, but clean. Room was clean and the hotel public areas were as well. It looks like the hotel has been renovated/updated in the last few years as many items seemed new / gently used. The decor is modern and a 'laid back' swanky.
Overall a nice stay and would recommend this hotel. We stayed in other Crowne Plaza hotels on our trip in other countries and this one was the best one.

Room Tip: Instead of exiting out the front entrance of the hotel make sure to exit out the hotel restaurant en...
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  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Rooms Division Manager at Crowne Plaza Amsterdam City Centre, responded to this review, January 12, 2012
Dear valued guest,

It is with pleasure to read your wonderful comments concerning your recent stay at our hotel. We are honoured to learn that you would recommend Crowne Plaza Amsterdam City Centre and found it to be the best Crowne Plaza.

We are proud to learn that you enjoyed some of the results of our renovation in 2009, as the warm and comfortable living room. The intention of this area is to make our guests feel comfortable and at home. Besides relaxation in the living room, this area also offers the opportunity to have a small meeting. Communal tables invite small groups or individuals to drop in with laptops, or at dedicated workstations to collaborate and socialise.

Again, thank you for your very kind words. We look forward having the pleasure of welcoming you again at Crowne Plaza Amsterdam City Centre, when your journey brings you back to Amsterdam. In the meantime, if you require any further assistance, please do not hesitate to contact us.

Kind regards,

Maurice Janssen
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Dar es Salaam
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 9, 2012

Great location, comfortable room, efficient service, what else do you need?!
This hotel has a nice entrance and great service upon arrival. Good silent rooms, although you are in the middle of buzzing Amsterdam. Good amenities in the rooms, very comfortable bed.
And just walking distance from the city centre and major squares, good connection with public transport.
Just for me THE hotel in Amsterdam.

  • Stayed May 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Rooms Division Manager at Crowne Plaza Amsterdam City Centre, responded to this review, January 12, 2012
Dear valued guest,

Thank you very much for leaving your wonderful comments concerning your recent stay at our hotel with us. We are honoured to read that Crowne Plaza Amsterdam City Centre could meet your expectations and become THE hotel for you.

We are pleased to learn that you describe our guest rooms to be comfortable and silent. Together with Dr. Chris Idzikowski, former Chairman of the British Sleep Society, Crowne Plaza has created a ‘Sleep Advantage programme’ to ensure our guests a great night sleep. As part of this programme we feature Quiet Zones, plump soft pillows, luxurious duvets, deeply indulgent mattress toppers and aromatherapy.

Again, thank you for your generous words. We look forward having the pleasure of welcoming you again at Crowne Plaza Amsterdam City Centre. Meanwhile, if you require further assistance, please do not hesitate to contact us.

Kind regards,

Maurice Janssen
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
34 reviews 34 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed January 8, 2012 via mobile

We stayed here over new year, so probably paid more than normal. When we came to check in we were told that the room we had been given was smaller than it should have been, so they offered breakfast, Internet and late checkout for free. Location is close to the station and within walking distance of all the main sights. Staff were extremely helpful and breakfast had a good selection. Would definitely recommend.

  • Stayed December 2011
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Rooms Division Manager at Crowne Plaza Amsterdam City Centre, responded to this review, January 12, 2012
Dear valued guest,

Thank you for sharing your thoughts following your recent stay with us. We are proud to read that you would definitely recommend Crowne Plaza Amsterdam City Centre.

We are sorry to learn that we were not able to offer you the room that you originally booked. Therefore we would like to make our sincere apologies to you. We do hope that we were able to make up our mistake and that you enjoyed the complimentary internet, breakfast and extended check out.

Again thank you for your feedback and we hope to have the pleasure of welcoming you again at Crowne Plaza Amsterdam City Centre.

Kind regards,

Maurice Janssen
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
SP
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed January 7, 2012

If you are planning to stay in a very good hotel,5 minute walking from Central Station, so that is the place to be; near of shopping area (De Bijenkorf Amsterdam,Fame, American Book Store,etc...). Crowne Plaza has a reputation of quality and this time was not different.

  • Stayed December 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, General Manager at Crowne Plaza Amsterdam City Centre, responded to this review, January 11, 2012
Dear valued guest,

It is truly a delight to read your review regarding your stay at our hotel. We are honoured to read that Crowne Plaza Amsterdam City Centre was able to live up to your expectations and could meet the reputation of good quality.

We are glad to learn that the central location of our hotel was beneficial for you to explore Amsterdam. Indeed, as Crowne Plaza Amsterdam City Centre is located at the heart of Amsterdam, main attractions and the central station can be reached easily by foot.

Again, thank you for your kind words and we look forward of welcoming you again at Crowne Plaza Amsterdam City Centre. In the meantime, if you require any further assistance, please do not hesitate to contact us.

Kind regards,

Aernout de Jong
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leicester
Senior Contributor
30 reviews 30 reviews
30 hotel reviews
Reviews in 18 cities Reviews in 18 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed January 7, 2012

We stopped at the Crowne Plaza Amsterdam City Centre for three nights in early January.

Checkin was excellent, the reception staff were very friendly and acknowledged my priority club status by upgrading us to a Superior room (we also got vouchers for free drinks in the bar and some discount vouchers for the restaurant). The room was large (with a very large bed!), very comfortable and included the usual features associated with a hotel of this standard (Nespresso machine, flatscreen TV, workdesk, etc.). The TV had more english language channels than some hotels that we've stopped at in the UK!

The hotel is five minutes walk from the Centraal station and is within walking distance of all major sites in the city.

Positives:
- In the heart of the city centre. Near the main station (Centraal station).
- Very comfortable and modern rooms
- Excellent checkin and friendly staff
- Very good priority club upgrade

Negatives:
- None spring to mind!

Overall:
- A wonderful high end hotel in Amsterdam City Centre. Highly recommended.

  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Senior Contributor
32 reviews 32 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed January 7, 2012

Stayed here with family in 2 rooms for a couple of nights to recover and see sights of Amsterdam

Central location close to train station, and right in centre of city. Safe hotel in a safe area

Staff friendly, Rooms good. A good stay overall.

The contras were
* that although we booked 2 room, they were not together.
* I dont like combination shower/baths - to me they are a bit of a safety issue as I get older.
* WiFi not included in price. Everyone has at least one computer when they travel now.
* Breakfast seemed a bit steep - try to get it included in your rate.

Otherwise a good stay.

  • Stayed December 2011, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Rooms Division Manager at Crowne Plaza Amsterdam City Centre, responded to this review, January 11, 2012
Dear valued guest,

We would like to thank you for describing your experience at Crowne Plaza Amsterdam City Centre. It is lovely to read that you have had a good stay with us and found our team to be friendly.

However, it worries us to read the downsides you describe in your review. First of all, we would like to make our apologies for not being able to offer you two rooms next to each other and for the inconvenience concerning the shower/bath combination.
With certain rates like a clubroom with access to our Club Lounge, internet is already inclusive in the rate. These rooms also feature a coffeemaker and upgraded bathroom amenities as well as access to our executive Club Lounge which gives you the opportunity to breakfast, lunch and appetizers and complimentary drinks throughout the day.

Again thank you very much for taking the time to write this review and we sincerely apologize for the inconvenience. We hope that we can look forward to welcome you again to the Crowne Plaza Amsterdam in the very near future. In the meantime, if we can be of any further assistance, please do not hesitate to contact us.

Kind regards,

Maurice Janssen
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, CO
Contributor
18 reviews 18 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 4, 2012

Good location, a quick walk from the train station. Albert Hein is also not too far. The room had tea and coffee and a small fridge. The service was excellent. Shopping areas and museums are all within walking distance. I also found several restaurants close to the hotel rated well on Trip Advisor. Great experience.

  • Stayed August 2011, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Food & Beverage Manager at Crowne Plaza Amsterdam City Centre, responded to this review, January 11, 2012
Dear valued guest,

Thank you for sharing your experience concerning your recent stay with us. We are proud to learn that you qualify our service to be ‘excellent’ and that you have had a great stay at Crowne Plaza Amsterdam City Centre.

We are glad to read that you found several restaurants close to Crowne Plaza Amsterdam City Centre. During your next visit, we would like to invite you to our contemporary Restaurant & Bar New Dorrius. This stylish yet relaxed space offers an inspiring menu that includes Dutch classics and international favourites with an international twist.

Again, thank you very much for your great comments and we look forward having the pleasure of welcoming you again at Crowne Plaza Amsterdam City Centre.

Kind regards,

Jaap Roomeijer
Food & Beverage Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Crowne Plaza Amsterdam City Centre

Also Known As:
Crowne Plaza City Centre Hotel
Crowne Plaza City Centre Hotel Amsterdam
Crowne Plaza Amsterdam
Crowne Plaza Hotel Amsterdam
Address: Nieuwezijds Voorburgwal 5, Amsterdam 1012 RC, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam > Dam Square
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#10 Business Hotel in Amsterdam
#12 Luxury Hotel in Amsterdam
#15 Family Hotel in Amsterdam
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Crowne Plaza Amsterdam City Centre 4*
Reservation Options:
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