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“Poor upgrades for Platinum guests.” 3 of 5 stars
Review of Crowne Plaza Amsterdam City Centre

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Crowne Plaza Amsterdam City Centre
4.0 of 5 Hotel   |   Nieuwezijds Voorburgwal 5, 1012 RC Amsterdam, The Netherlands   |  
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Ranked #23 of 344 Hotels in Amsterdam
Toronto, Canada
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Poor upgrades for Platinum guests.”
3 of 5 stars Reviewed November 19, 2011

Really nice hotel and great location, however is you belong to Priority Club reward programs skip this hotel. They dont give upgrades to a club lounge.

Room Tip: stay at Starwood hotels if you have status.
See more room tips
  • Stayed November 2011, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Front Office Manager at Crowne Plaza Amsterdam City Centre, responded to this review, December 8, 2011
Dear valued guest,

We would like to thank you for staying at Crowne Plaza Amsterdam City Centre and sharing your experience with us.

We regret to learn your feedback concerning our Priority Club Rewards. Please be assured that we are always aiming to give upgrades to our members of the Priority Club.

Again thank you very much for taking the time to write this review and we sincerely apologize for the inconvenience. We do hope that on your future visits to Amsterdam you will provide us the opportunity and pleasure to welcome you again to our hotel. In the meantime, if we can be of any further assistance, please do not hesitate to contact us.

Kindest regards,

Maurice Janssen
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,833 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (294)
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English first
Kingston, New York
Senior Contributor
28 reviews 28 reviews
17 hotel reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed November 18, 2011

Convenient location,thermostat control,and well mailtained,this is an excellent Amsterdam choice.Rooms are small but well appointed..recommend

  • Stayed August 2011, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, General Manager at Crowne Plaza Amsterdam City Centre, responded to this review, December 8, 2011
Dear valued guest,

Thank you very much for posting your wonderful comments concerning your recent stay at Crowne Plaza Amsterdam City Centre.

We are proud to learn that Crowne Plaza Amsterdam City Centre is an excellent Amsterdam choice and that you would recommend us.

We look forward having the pleasure of accommodating you again at Crowne Plaza Amsterdam City Centre.

Kind regards,

Aernout de Jong
General Manager
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Lockport, New York
Senior Contributor
37 reviews 37 reviews
10 hotel reviews
Reviews in 20 cities Reviews in 20 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed November 16, 2011

Where to begin? The beautiful [recently remodeled] rooms? The housekeepers? The friendly staff? The helpful concierge? The lounge area? The location? The restaurant? The rooms were clean and very comfortable, the sheets high quality, amenities in the bathroom--it seemed like a very high end boutique hotel. Okay, I did not get to the work out room, but heard that it was great.

  • Stayed November 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, General Manager at Crowne Plaza Amsterdam City Centre, responded to this review, December 8, 2011
Dear valued guest,

It is truly a delight to read your review regarding your stay at the Crowne Plaza Amsterdam City Centre and we are very honoured that all the different areas of our hotel could live up your expectations!

Please be assured that we have shared your kind words with the entire team of Crowne Plaza Amsterdam City Centre and they were very glad to hear your compliments.

Again, thank you very much for your great comments and we look forward having the pleasure of welcoming you again at Crowne Plaza Amsterdam City Centre. In the meantime, if you require any further assistance, please do not hesitate to contact me.

Kind regards,

Aernout de Jong
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jeddah, Saudi Arabia
Contributor
17 reviews 17 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed November 13, 2011

The hotel is few steps from all attractions , they are very friendly and helpful staff and as priority club member they upgrade us to club room with benefit of 50% discount on breakfast and 25% on car parking, driving is very difficult in Amsterdam and best way is walking or take the tram or hire a bike .

You will find out many restaurants near by and the tram stop opposite the hotel.

Room Tip: Club room was having big window overlooking the main street
See more room tips
  • Stayed November 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Food & Beverage Manager at Crowne Plaza Amsterdam City Centre, responded to this review, November 17, 2011
Dear valued guest,

We would like to thank you for this positive review. We are pleased to read you are a member of our Priority Club Rewards.

Indeed, the area around the hotel offers many possibilities to lunch, dine or just to have a drink. During your next stay in Amsterdam we would like to invite you to visit our contemporary restaurant and bar 'New Dorrius'. Our stylish yet relaxed restaurant and bar offers an inspiring menu that includes Dutch classics and international favourites with a Dutch twist.

Again thank you for your kind words and we hope to have the pleasure of welcoming you again at Crowne Plaza Amsterdam City Centre.

Kind regards,

Jaap Roomeijer
Food & Beverage Manager
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Parksville, BC
Top Contributor
112 reviews 112 reviews
32 hotel reviews
Reviews in 55 cities Reviews in 55 cities
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed November 12, 2011

The Crowne Plaza City Centre is right across the road from the railway station and close to all city amenities. We had a great room with every comfort, and found that the staff went the extra mile to provide great service. Breakfast was a little more expensive than we would have liked, but this is not a Holiday Inn Express, and provided good value.

  • Stayed October 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Food & Beverage Manager at Crowne Plaza Amsterdam City Centre, responded to this review, November 17, 2011
Dear valued guest,

Thank you very much for posting your upbeat feedback following your recent stay at the Crowne Plaza Amsterdam City Centre.

It is such a great pleasure to read all your positive comments on the location, the comfortable rooms, the great service of our staff and the quality of our breakfast at Restaurant & Bar New Dorrius.

We are looking forward of having the opportunity to welcome again at the Crowne Plaza Amterdam City Centre.

Kind regards,

Jaap Roomeijer
Food & Beverage Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Senior Contributor
38 reviews 38 reviews
31 hotel reviews
Reviews in 32 cities Reviews in 32 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed November 11, 2011

We only stayed one night but found the hotel very well located and comfortable. But the highlight was the quality of the staff. Everyone we encountered was helpfull, knowledgable and friendly. We were even able to check in at 9:00am.

We had a queen room rather than a king room as that was the only one available at that hour. We think it was a businessman's room as it was very well appointed and was quiet!

  • Stayed October 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Front Office Manager at Crowne Plaza Amsterdam City Centre, responded to this review, November 17, 2011
Dear valued guest,

We would like to thank you for this positive review. It is really nice to read your comments on our comfortable and well located hotel.

We are very proud to read that the highlight of your stay was the quality of our staff. It is with great pleasure to note that you describe our staff as helpful, knowledgeable and friendly and that they were able to check you in at 9:00 AM.

Again thank you for your kind feedback and we hope having the pleasure of welcoming you again at the Crowne Plaza Amterdam City Centre.

Kind regards,

Maurice Jansen
Rooms Division Manager
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Atlanta
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed November 11, 2011 via mobile

I stayed here for 5 nights having previously stayed the Renaissance and cannot state how wonderful the hotel is in terms Of room size albeit I had a corner Club room, staff friendliness and modern and clean rooms. The wifi is rock solid and available everywhere in the hotel even the -1 level. Highly recommend.

  • Stayed November 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Front Office Manager at Crowne Plaza Amsterdam City Centre, responded to this review, November 17, 2011
Dear valued guest,

Thank you very much for posting your review following your recent stay at Crowne Plaza Amsterdam City Centre. We are happy you had a positive experience in our hotel and we are delighted to read that you describe our hotel rooms as modern and clean.

We are also pleased to read that you have enjoyed the wifi that Crowne Plaza Amsterdam City Centre offers throughout the entire hotel. Guests can even use complimentary internet at our business centre on the -1 level.

We are proud to read that you would highly recommend Crowne Plaza Amsterdam City Centre and we are looking forward to welcome you again. If you require any further assistance, please do not hesitate to contact us.

Kind regards,

Maurice Jansen
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Amsterdam City Centre

Address: Nieuwezijds Voorburgwal 5, 1012 RC Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#10 Business Hotel in Amsterdam
#13 Romantic Hotel in Amsterdam
#16 Luxury Hotel in Amsterdam
#19 Family Hotel in Amsterdam
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Amsterdam City Centre 4*
Number of rooms: 270
Reservation Options:
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Also Known As:
Crowne Plaza City Centre Hotel Amsterdam
Crowne Plaza Amsterdam
Crowne Plaza Hotel Amsterdam

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