We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Very nice hotel - ideal location” 5 of 5 stars
Review of Crowne Plaza Amsterdam City Centre

Save Saved
You added Crowne Plaza Amsterdam City Centre to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 14 more sites!
Crowne Plaza Amsterdam City Centre
4.0 of 5 Hotel   |   Nieuwezijds Voorburgwal 5, 1012 RC Amsterdam, The Netherlands (Dam Square)   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Save on Hotel Packages!
Ranked #23 of 343 hotels in Amsterdam
Antwerp, Belgium
Senior Contributor
29 reviews 29 reviews
29 hotel reviews
Reviews in 27 cities Reviews in 27 cities
17 helpful votes 17 helpful votes
“Very nice hotel - ideal location”
5 of 5 stars Reviewed August 7, 2011

I was pleasantly surprised by the hotel, as I'd booked it as a special offer via ICH as my "usual" hotel in Amsterdam was fully booked, or at least wouldn't allow a one night stay on that weekend, I wasn't too sure what to expect. Despite the outside of the building being somewhat anonymous and in keeping with the buildings around , the inside of the hotel is very modern design with a very well laid out entrance lobby , so loads of circulation room before reaching the reception desks. Reception staff were friendly and efficient, both for check-in and check-out. I was in a Club Room, which was extremely spacious - certainly by Amsterdam standards - with a wide choice of toiletries, very comfortable bed, good choice of complementary hot drinks ( including an espresso machine) . I'm guessing the room was renovated no less than a couple of years ago at most , as the fabric of the room was in good shape. The hotel itself is in an excellent location, being just 5 minutes walk from the Central Station, and around 10/15 minutes away from Dam Square on foot, with tram stop outside for travelling further. All in all, a very nice hotel in an ideal location.

  • Stayed August 2011, traveled solo
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, General Manager at Crowne Plaza Amsterdam City Centre, responded to this review, September 1, 2011
Dear valued guest,

It is truly a delight to read your review regarding your stay at the Crowne Plaza Amsterdam City Centre and we are very honoured that you decided to stay with us when your usual hotel of choice in Amsterdam was fully booked!

We are very proud to read that you were impressed by our hotel lobby, the Reception staff and the spacious Club Room you were staying in. Indeed, our club rooms have recently been renovated, just like the rest of the hotel and we are pleased to learn you were impressed by the modern decoration.

Thank you for posting these positive thoughts. We hope you consider us as your host again during your next visit to Amsterdam.

Kind regards,

Aernout de Jong
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,643 people have reviewed this hotel

Traveler rating
    871
    607
    104
    38
    23
See reviews for
154
670
118
311
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (254)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
London
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 7, 2011

Couldn't find any fault with the hotel, apart from the bath/shower taps are hard to turn. It's in a good location, easy to walk to from the train station. Staff were helpful and friendly. Room was a good size and clean. Hallway carpet is a bit dated, but room decor is good.

  • Stayed August 2011, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, General Manager at Crowne Plaza Amsterdam City Centre, responded to this review, September 1, 2011
Dear valued guest,

We would like to thank you for this positive review. It is really nice to read your comments on our helpful and friendly staff and the clean rooms.

You mention that the only fault you could find is the fact the taps were hard to turn. Therefore I would kindly like to ask you to contact us via e-mail amsnl.gsc@ihg.com and inform us on which room you have stayed on. This way we can investigate the taps and fix the problem, as the taps should be easy to turn.

Again, thank you for sharing your thoughts and feedback with us and we hope to welcome you back in the near future.

Kind regards,
Aernout de Jong
General Manage
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Littleton, Colorado
Top Contributor
96 reviews 96 reviews
33 hotel reviews
Reviews in 48 cities Reviews in 48 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed August 7, 2011 via mobile

This is a fantastic place to stay. You are smack in the middle of AMSTERDAM! This is the best hotel to stay at if you plan on explore Amsterdam. I got to the hotel at about 9 am, and after a short nap, I went exploring. All day long, I had my room close by if I needed to take a break. After my long day, the bar down stairs was just what I needed before going off to bed.

  • Stayed March 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, General Manager at Crowne Plaza Amsterdam City Centre, responded to this review, September 1, 2011
Dear valued guest,

We are delighted to read that you had a pleasant stay at Crowne Plaza Amsterdam City Centre and that we contributed to a great day of exploring the city. Also it is a pleasure to read that you have enjoyed our New Dorrius restaurant and bar after your busy day.

We look forward to welcome you again at Crowne Plaza Amsterdam City Centre when you journey brings you back to Amsterdam.

Kind regards,
Aernout de Jong
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Helsinki
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed August 6, 2011

Stayed here for one night on an unseasonably warm May night. Location was excellent, about 5 minutes walk from Amsterdam Centraal train station. Check in staff were very friendly and professional. The room was nice, clean and the bathroom was modern. Didn't eat in the hotel, but there are many small cafes and restaurants nearby.

One criticism would be the price, which wasn't the cheapest in the city centre, but apart from that, everything was great.

  • Stayed May 2011, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, General Manager at Crowne Plaza Amsterdam City Centre, responded to this review, September 1, 2011
Dear valued guest,

Thank you very much for posting your kind feedback regarding your stay in our hotel. Your comments on our friendly and professional staff and clean guest rooms are greatly appreciated. As a four-star deluxe hotel, located in the city centre of Amsterdam we wish to take good care of our guests and to offer the best possible service. The area around the hotel offers many possibilities to lunch, dine or just to have a drink. During your next stay in Amsterdam we would like to invite you to visit our contemporary restaurant and bar 'New Dorrius'. Our stylish yet relaxed restaurant and bar offers an inspiring menu that includes Dutch classics and international favourites with a Dutch twist.

Again thank you for your positive feedback and we hope to have the pleasure of welcoming you again at Crowne Plaza Amsterdam City Centre.

Kind regards,
Aernout de Jong
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cocoa Beach, Florida
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 5, 2011

Great place to stay for all the main attractions. A very comfortable hotel. Helpful staff.

  • Stayed July 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, General Manager at Crowne Plaza Amsterdam City Centre, responded to this review, September 1, 2011
Dear valued guest,

We are glad to read that you have had a comfortable stay at our hotel and that our location was beneficial for you to explore the main attractions in Amsterdam. As the Crowne Plaza Amsterdam City Centre is located in the heart of the city, main attractions are in walking distance or easily to be reached by public transport.

Thank you for your comment and we hope to welcome you again at our hotel.

Kind regards,
Aernout de Jong
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Helsinki, Finland
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed August 4, 2011

Several years ago, I stayed at your hotel for just one night - I had no complaints.

Last Friday, I have, again, visited you, and have the following feedback:

Renovations made at your reception area really working. The check-in desks are well positioned, and the whole area is very welcoming.

Reception & Check-in:
Staff are very polite and professional. Even though, I had not advised of an early check-in, they made sure I was quickly accomodated, and even upgraded to a larger room. They duly mentioned special offers, hotel facilities etc..etc.. and shortly after my arrival in the room, made a call to check that all was OK.

Room:
Clearly quality renovation since my last visit. The overall quality of the room was excellent, it's a nice size, design, finish, well equipped, and comfortable. TV, internet, bathroom is nice. The shower unit was very easy to use. I liked the Nespresso machine - Nice touch.

Room-Service:
The ordered food and wine lunch duly arrived within mentioned time of 20 minutes - The pizza was tasty and good value. Room service staff were polite and efficient.

I departed fully relaxed, having decided that your hotel will now become the hotel of choice for all future travel to Amsterdam. It will also be recommended to colleagues & friends.

In short, your hotel & staff are a credit to your management company and to IHG Hotel chain!

  • Stayed August 2011, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, General Manager at Crowne Plaza Amsterdam City Centre, responded to this review, September 1, 2011
Dear valued guest,

Thank you for sharing your feedback regarding your stay at the Crowne Plaza Amsterdam City Centre with us. We appreciate the time you have taken to describe your positive experience. Your feedback is very much appreciated and we are delighted to hear that you had an amazing stay with us.

We are proud that after several years, Crowne Plaza Amsterdam City Centre left such a good impression which made you wanted to visit us again. We are even more delighted to read your positive feedback on the quality of the renovations we made in September 2009. It is important to us that our guest feel comfortable and at home, so it really enjoys us to read that you departed the hotel fully relaxed.

We are honoured to learn that our hotel has become your hotel of choice when you visit Amsterdam and that you are going to recommend this hotel to all your colleagues. We very much look forward to welcoming you back in the very near future.

Kind regards,
Aernout de Jong
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aberdeen
Senior Contributor
25 reviews 25 reviews
21 hotel reviews
Reviews in 9 cities Reviews in 9 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed August 3, 2011

I stayed here on 24th July for 1 night on a over night stop to Munich.I have stayed here before and knew what to expect.Some times you go back to a hotel and wonder why you liked it so much last time? Not with the Crowne Plaza Amsterdam City centre,they continue to surprise me with there level of customer care..10/10 again..See you in November

  • Stayed July 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, General Manager at Crowne Plaza Amsterdam City Centre, responded to this review, August 30, 2011
Dear valued guest,
We are honoured to read that we left such a great impression which makes you want to come back to the Crowne Plaza Amsterdam City Centre.
As customer care is one of our top priorities, we are pleased to learn that this is the reason you would want to visit us again.
We are looking forward to welcome you back in November.

Kind regards,
Aernout de Jong
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay
Travelers also viewed these Amsterdam hotels
Bar/Lounge, Cit...
Show More
Crowne Plaza Amsterdam South
Crowne Plaza Amsterdam South
#22 of 343 in Amsterdam
4.5 of 5 stars 409 reviews
Quiet, Restaura...
Show More
Hotel Okura Amsterdam
Hotel Okura Amsterdam
#20 of 343 in Amsterdam
4.5 of 5 stars 1,039 reviews
Charming, Roman...
Show More
The Toren
The Toren
#3 of 343 in Amsterdam
5.0 of 5 stars 1,322 reviews
Show Prices
Show Prices
Show Prices
Free internet...
Show More
Binnenstad
DoubleTree by Hilton Hotel Amsterdam Centraal Station
City Center, Fr...
Show More
Hotel Golden Tulip Amsterdam West
Boutique, City...
Show More
Hotel Estherea
Hotel Estherea
#15 of 343 in Amsterdam
4.5 of 5 stars 2,130 reviews
Show Prices
Show Prices
Show Prices

Been to Crowne Plaza Amsterdam City Centre? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Amsterdam City Centre

Address: Nieuwezijds Voorburgwal 5, 1012 RC Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam > Dam Square
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#9 Business Hotel in Amsterdam
#15 Luxury Hotel in Amsterdam
#15 Family Hotel in Amsterdam
#17 Romantic Hotel in Amsterdam
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Crowne Plaza Amsterdam City Centre 4*
Reservation Options:
TripAdvisor is proud to partner with Booking.com, IHG, Expedia, Orbitz, Hotels.com, Tingo, Travelocity, HotelsNL, Cheap Tickets, TripOnline SA, EasyToBook, BookingOdigeoWL, Agoda, Priceline, Otel and Venere so you can book your Crowne Plaza Amsterdam City Centre reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza City Centre Hotel Amsterdam
Crowne Plaza Amsterdam
Crowne Plaza Hotel Amsterdam

Owners: What's your side of the story?

If you own or manage Crowne Plaza Amsterdam City Centre, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.