Arived christmas eve for two nights booked deluxe room on hotel web site for 155 euros per night. Had great room on 5 floor.best location in amsterdam.Last stayed here 7 years ago has been recently refitted better eating and drinking places close to hotel worth spending a bit extra to get a room with a view on a high floor.Nice staff but its all about location.Highly recomended.

This property cannot be beat location-wise; within walking distance of the Rijksmuseum, The Van Gogh Museum, Het Concertgebouw, Vondel Park, and the Holland Casino, the best of Amsterdam culture is right at your fingertips. In addition, multiple trams run directly outside of the hotel, so whatever is not easily within walking distance is definitely within reach via public transportation. The front desk staff was highly accommodating and totally fluent in English, although it did seem that they were slightly understaffed. The public areas of this facility are clean and well-appointed, however, I did find that hallways were a bit tired and in need of renovation. Our request for a canal side room was not met; our view left much to be desired, as did the size of our room, however the beds were more than adequate and the bathroom was modern and clean. I would certainly recommend this property for location alone, although I am not entirely convinced that it is the best value in Amsterdam.

Firstly, I don't know how every site could be so wrong about a hotel. I happened to find a really great deal on the hotel on some site and was excited to go to this hotel. My boyfriend and I stayed there in early November after reading so many great reviews online and we were expecting a fabulous gothic and modern hotel. We were so wrong! I admit, the location is excellent: close to the museums, chic shopping, and the city center. Not in the middle of all the chaos but close enough. That's about where my compliments end.
Let's start at the beginning. We arrived late in the evening and we were expecting to order room service. No room service after 11 pm or something ridiculous like that. When we asked the girl at the front desk if she knew of any restaurants that would be open, she said she didn't know any restaurants that would be open at that hour. After going back and forth with her she finally got the bell boy to tell us that McDonalds was open down the street. We walked out and it was raining. I went to the same girl and asked if they had any umbrellas for guests. There was a big box of umbrellas behind her. She said that they were out of umbrellas. I mentioned that there is a box behind her. She replied that they were for sale and I could buy one. I said I only wanted to use it to go down the street and as a paying guest, the hotel could afford to loan me one for 10 minutes. I can skip the rest and simply say, I got very VERY wet that evening.
The room was really small. The furniture was in bad shape. Not modern at all. Somewhat dirty with strands of hair in the drawers and on the carpet. OK bathroom (clean and functioning). The people across from us were constantly ordering room service and the dirty trays were left all over the hallway all day long which was kind of gross.
The final incident was the morning we were checking out. Our flight was at 4 pm and we requested a late check out. The woman at the desk said that it would be 25 Euros an hour which is something I've never been told at any hotel (even $10 youth hostels I've stayed at!) I would have preferred that she said the hotel was booked and unfortunately couldn't accomodate our late check out. Pretty tacky, if you ask me. It gets worse. We asked the front desk to confirm out seats and flight. The girl said that she couldn't do it. Why, you might ask? Her response was that it was really hard to get through to the airline and she didn't want to wait on the phone for a long time. Hello?!?! What kind of front desk person says that? If you weren't into customer service why would you get a job at a front desk of a hotel??? Needless to say, we spoke with the manager who was very helpful and took care of it. Of course, when we returned from walking around the town one last time, we asked the girl if everthing is ok for our flight. Her response was, "Everything is confirmed. You know, these days you don't have to call and confirm flights." I was kind of shocked but at that point not surprised.

I have stayed here more times than I can remember and I just can't help going back.

The rooms are lovely (especially if you can get allocated one of the newer ones on check-in), the staff are helpful, professional and knowledgeable. The food is good although we did tend to go out and try other places.

This hotel has a fabulous location right beside Leidseplain where you can sit and people watch with a G&T (or ten) for hours!

The last couple of times we stayed we upgraded to the Mata Hari Suite - WOW! You could hold a party in there and you even get the Music System to do it!