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“Great Location - Nice Amenities” 4 of 5 stars
Review of Amsterdam American Hotel - Hampshire Eden

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Amsterdam American Hotel - Hampshire Eden
4.0 of 5 Hotel   |   Leidsekade 97, 1017 PN Amsterdam, The Netherlands   |  
Hotel amenities
Ranked #85 of 345 Hotels in Amsterdam
GreenLeadersGold level
Avondale, Arizona
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Great Location - Nice Amenities”
4 of 5 stars Reviewed 4 weeks ago

We stayed here at the beginning of our trip to The Netherlands and also at the end of our trip. Great location - near museums and lots of dining choices. Room size was big by European standards. Bathroom was a nice size too. Bath towels were big and thick. Nice touch. Electric teapot with lots of coffee / cocoa and tea choices. Business center was great for checking news back home and for printing out boarding passes. Staff was friendly and helpful. Would strongly recommend this property. Transportation to the airport via Bus 197 was right across the street. We arrived hours before the published check in time but the staff was accommodating and got us into our room a couple of hours early. Very pleased with our accommodations.

Room Tip: We had both a rear room and a room facing the street. I was worried about noise level of street ro...
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  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rodolf_J_W, General Manager at Amsterdam American Hotel - Hampshire Eden, responded to this review, 3 weeks ago
Dear Guest,
Thank your for your review posting and the two visits in a short period. We are grateful for your recommendation to fellow travellers based on your satisfactory experiences. With best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,310 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (218)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
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English first
Cairo, Egypt
1 review
5 of 5 stars Reviewed 4 weeks ago

second time and still perfect,the location is great, staff are friendly, quiet,rich in history, there is a nice view of Leidseplien from room's small balcony, wonderful morning breakfast. Highly recommended place!

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rodolf_J_W, General Manager at Amsterdam American Hotel - Hampshire Eden, responded to this review, 3 weeks ago
Dear Guest,
Thank you for your review posting and for revisiting us. Your report is short and sweet! We hope your stay was an incentive to revisit us again in the nearby future. With best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The location is excellent! The Amsterdam American Hotel is very run down, carpeting, upholstery, curtains in the junior suite are dirty and worn. The bathrooms are extremely dated and need renovation. The female staff can be very rude for no reason. The internet is just awful, like internet from the 90s.

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rodolf_J_W, General Manager at Amsterdam American Hotel - Hampshire Eden, responded to this review, 3 weeks ago
Dear Guest,
Thank you for your visit and review posting. The room is scheduled for renovation. Our free WIFI is for average, private use. For high-speed business purposes, vouchers can be obtained. We have 4 high-speed terminals in the business centre at no cost. Maybe you can contact us to specify the comments about female service providers. Your description is very general and therefore difficult to use for re-training and improvement purposes. With best regards,
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Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This was our first time staying in a regular hotel in Amsterdam, previously we stayed in B & B's. The reception staff, with one exception were very professional and friendly. our check-in was not handled well and despite telling us that our room was ready for occupying after it had been inspected, the length of time taken to inspect the room was inordinately long. The young lady at reception made no effort to follow up this procedure and we just waited. This plus the fact that we had to ask twice for additional towels was the only problem that we had with the reception. The room we had facing the canal was spacious and the bed large and extremely comfortable. The decor is of another era but definitely in keeping with the tradition of the hotel. The breakfast was a top range buffet in a glorious art deco environment. We also had dinner in the same restaurant where the food was good but the service could have been better considering the fact that the restaurant was far from crowded. To avoid excessive noise from the outside crowds I would suggest requesting a room facing the canal. The advice and service from the Concierge was outstanding. Recommended as an ideal location in order to easily get to anywhere you want to see.

Room Tip: Rooms facing canal
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  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rodolf_J_W, General Manager at Amsterdam American Hotel - Hampshire Eden, responded to this review, 3 weeks ago
Dear Guest,
Thank you for your visit and review posting. We are glad that you had a pleasant experience. Your constructive comments will be shared and used for service improvements. With best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Divonne-les-Bains, France
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Except for the restaurant, whose decoration is incredible, and the bar, the hotel is disappointing. The room was very common and the bathroom exiguous. If you want to enjoy the restaurant, come for a breakfast or just a coffee. Hopefully it is very well situated, next to the museums and the city centre.

  • Stayed August 2014, traveled as a couple
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rodolf_J_W, General Manager at Amsterdam American Hotel - Hampshire Eden, responded to this review, 4 weeks ago
Dear Guest,
Thank you for your visit and your review posting. The less contemporary rooms are scheduled for refurbishment later this year. We think that with the word: hopefully, you actually mean: definitely? Please allow us to show you the refurbished rooms upon your next Amsterdam visit. With best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I forgot to put my Kindle in the safe. Big mistake since it was not there when I came back from a long day of walking. Other than that the hotel is at a super location, and the room was ok. Very noisy shower vent, and a super small window where a bit depressing. Will not go back mainly since I really liked my Kindle, and the staff didn't really seem to care it was stolen from the room.

Room Tip: Room with window to the canal.
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  • Stayed August 2014, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rodolf_J_W, General Manager at Amsterdam American Hotel - Hampshire Eden, responded to this review, 4 weeks ago
Dear guest,

We are very sorry that you have lost your Kindle. We do however take your claim of the device being stolen as a serious allegation and regret that you leave no room for doubt that the alleged missing item could have disappeared any other way. Hereby you are incriminating our employees without any proof or evidence. We are left to wonder why you have chosen this platform to communicate with us and why the incident was not reported to the police. We would very much welcome an investigation. Until then we should treat this as a suspicion and not just yet as a fact. We hope you will contact us personally so we can handle this in a decent manor. Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oslo, Norge
Senior Contributor
40 reviews 40 reviews
13 hotel reviews
Reviews in 8 cities Reviews in 8 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed August 12, 2014

We have just come home after spending 4 nights at Amsterdam American Hotel. All in all this was a very good experience, even though it came with a couple of flaws. Everything went smoothly from checking in and until we checked out. The staff is very professional and very friendly. We really felt that we were well taken care of. Our room was very good. Very spacious, with the view to the street between the hotel and the beautiful theatre next door. This is also where the little bump came, when some workers started at 6:30 in the morning both Monday and Tuesday in the street between these two locations. During the weekend everything was perfect and we slept like two babies in our big comfortable bed. The other flaw was that no information was given that the hotel would take a deposit of 200 Euro when I submitted my credit card. I later checked the website the hotel was ordered from and I see it has been mentioned there under "See more conditions".

The hotel has a perfect location almost in the middle of everything you can see in Amsterdam. The Heiniken Brewery (open for publik), Van Gogh Museum, Rijksmuseum and the beautiful Vondelpark are a few minutes walk away. There are a huge amount of restaurants nearby and several shops too.

Having fallen in love with Amsterdam I will be back soon, and this is certainly the hotel I will be staying at.

Room Tip: Choose a room with canal view. Our room 011 was very good and of a good size, and perfect for a wee...
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  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rodolf_J_W, General Manager at Amsterdam American Hotel - Hampshire Eden, responded to this review, August 14, 2014
Dear Guest,
Thank you for your stay and your review posting. Great to read that you will be returning. Indeed our deposit conditions are mentioned, however, we shall look into it if we can display the conditions in a more visible manner. It is difficult to influence construction works carried out by the municipality. But on your next visit we can also accomodate you in a room towards our inner courtyard. With best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Amsterdam American Hotel - Hampshire Eden

Address: Leidsekade 97, 1017 PN Amsterdam, The Netherlands
Location: The Netherlands > North Holland Province > Amsterdam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Suites
Hotel Style:
#7 Green Hotel in Amsterdam
#51 Luxury Hotel in Amsterdam
#57 Family Hotel in Amsterdam
#69 Romantic Hotel in Amsterdam
#70 Business Hotel in Amsterdam
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Amsterdam American Hotel - Hampshire Eden 4*
Official Description (provided by the hotel):
Historic Hotel resembling a Venetian palace with sweeping arches & clock tower. Certified with the Golden Green Key. ... more   less 
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Also Known As:
American Hotel Amsterdam

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