First of all, I didn't sleep here, but I visited my parents during their stay at the hotel. These are my experiences as a visiting guest. My father is handicapped, therefore I had to help him to check out. I would do that again to help my parents, but I will never come over again just for a regular visit.
I'm a citizen of Amsterdam, and sometimes my parents come over. They love to book a hotel, and sometimes they book the Amsterdam American Hotel. First of all, the location is superb. Right at Leidsplein, in the middle of the touristic city center, close to all the clubs and museums. It's easy for me to go there and visit my mom and dad. I love going to the cafe, the atmosphere is historical and has that old glam, and I love having lunch their with my parents. However the guests, and in some cases the staff of the hotel, are a shame.
I entered the hotel to pick up my dad after he had breakfast. My mother had already left and paid the bill, except my fathers breakfast. When I was waiting for the elevator, together with a very old man, it took some time for the elevator to come (which is fine, obviously). However, when the elevator got there, a very rude Russian family came out of nowhere all of a sudden and claimed the elevator, leaving me and the old man behind, not letting us in. I stopped the elevator, said something about it, and asked if at least the old man could go up with them (because they weren't really keen on creating any space). So rude, but fortunately the old man could go up to his room.
When I eventually got up and took my father downstairs to the lobby to check him out, we had to pay more than just breakfast. I had to make the receptionist clear that my mother had paid the rest, and it took me some time to convince her. After a while she found out I was right, and that was just it. An apology would have been nice in a way, but hey, ok, I'm not the most grumpy person in the world. But still. Surrounding us were lots of guests, being so loud it was hard for me to have a conversation with the staff over there. It was insane. Like a playground.
On top of all, when I took my father outside, the concierge was talking to a taxi driver. About us. Obviously they thought we weren't Dutch, but that was a big, big mistake. The taxi driver made very inappropriate sexual comments about me towards the concierge, who was just laughing it off. It was really unbelievable. I stood up against the taxi driver, told him it was not very clever of him to talk about people like that in general, and certainly not about guests of your employer, but he seemed to think it was normal to say stuff like "I would 'work' her if she would get into my cab, I would do her all night." The guy was around 55, I'm 24.
Thank GOD my father didn't hear ANY of it. I don't know what would have happened. I don't know if the taxi driver is part of the hotel staff, but I'm sure I'll never grab a cab if I had to. I would walk towards Leidseplein and grab one over there.
Based on my experience as a guest not staying over, I would never book a room here. Visiting was not a pleasure.