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“Exceeded expectations” 5 of 5 stars
Review of Amsterdam American Hotel - Hampshire Eden

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Amsterdam American Hotel - Hampshire Eden
4.0 of 5 Hotel   |   Leidsekade 97, Amsterdam 1017 PN, The Netherlands   |  
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Hotel amenities
Ranked #102 of 340 hotels in Amsterdam
New York City, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Exceeded expectations”
5 of 5 stars Reviewed September 3, 2013

We would gladly stay here again. Our room was large - especially for a European hotel. Location was ideal; we were a 10 minute walk from the Van Gogh and Rijksmuseum. Trams and buses all stopped across the street. You can get there easily from the airport taking the bus. Restaurant was beautiful we didn't eat there as it was a bit pricey. Just ask for a room facing the canal as we suspect rooms facing the square would be noisy, especially in the summer. Desk staff was always pleasant and the concierge was very helpful.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rodolf_J_W, General Manager at Amsterdam American Hotel - Hampshire Eden, responded to this review, September 4, 2013
Dear Guest,

Thank you for your visit and your review posting. The header of your review sums up in two words the exact reason of the existence of the hotel: exceeding expectations! We always strive to reach that goal. We are glad that we succeeded in your opinion. With best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,195 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (172)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
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  • Any
English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed September 3, 2013 via mobile

Great hotel. Quiet. Good staff. Large rooms, especially by European standards. Great location. Excellent restaurant. Walking distance to museums. Helpful staff for recommendations. Less than 1 mile to most of Amsterdam locations

  • Stayed August 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rodolf_J_W, General Manager at Amsterdam American Hotel - Hampshire Eden, responded to this review, September 4, 2013
Dear Guest,

Thank you for your visit and your to-the-point description of the hotel. We think and hope that it is useful for other travellers. We hope to be able to welcome you again. Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 3, 2013

I have been in Amsterdam several time and usually either rent an apartment or stay in some type of Canal House. Due to travelling at a very busy time of year for Amsterdam (June) had to do some digging to find a hotel for the dates I needed. The Amsterdam American has a good location (very busy traffic circle) near all of the major museums and a quick tram ride to everything else. When we checked in the staff was very professional and asked if I would mind taking a handicapped accessible room. The room was very spacious, had a terrace and overlooked the fountains. Very nice though the furnishings were a bit worn. The price though was very reasonable for this type of hotel and in this location.

  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rodolf_J_W, General Manager at Amsterdam American Hotel - Hampshire Eden, responded to this review, September 4, 2013
Dear Guest,

Thank you for your visit and your review. We are honoured that you deemed our hotel the right choice for an Amsterdam visit. We hope that you will choose us again in the nearby future! With best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Top Contributor
51 reviews 51 reviews
24 hotel reviews
Reviews in 23 cities Reviews in 23 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed September 3, 2013

It is a very comfortable and wonderful hotel. Great breakfast restaurant, wonderfully central location. The best thing about the hotel is its Concierge. Very, very helpful, friendly, gracious and knowledgeable. Tip him well if you use his services because he deserves it. Internet is free but if you want speed and multiple devices pay to get the premium service.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rodolf_J_W, General Manager at Amsterdam American Hotel - Hampshire Eden, responded to this review, September 4, 2013
Dear Guest,

Thank you for your review and your stay. It gives us great pleasure that we managed to provide you the service that you had hoped for. With best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Whitefish, Montana
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed September 3, 2013

The hotel has a great location to the nightlife scene around Leidseplein. The rooms are small
and the restaurant pricey. Staff seemed pleasant enough. Hotel was clean. But as far as the price of the rooms, your paying for location.

Room Tip: rooms overlooking Leidseplein square have great view, but noisy.
See more room tips
  • Stayed May 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rodolf_J_W, General Manager at Amsterdam American Hotel - Hampshire Eden, responded to this review, September 4, 2013
Dear Guest,

Thank you for your visit and your review. The less contemporary room type that you were accomodated in is up for renovation in the nearby future. We hope that you will visit us again next year to experience the results. With best regards,
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Cairo, Egypt
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 3, 2013

Very good location.. Close to city center and shopping areas.. Located in leidsplein square with lots of cafes, restaurant and night life.. Service is great.. Amazing breakfast buffet.. Authentic classic hotel with history in each corner :) helpful staff always smiling :)

  • Stayed April 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rodolf_J_W, General Manager at Amsterdam American Hotel - Hampshire Eden, responded to this review, September 4, 2013
Dear Guest,

Thank you for your stay and your review. The team is glad that product and services where exactly what you had in mind. Hope to see you again. Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, United Kingdom
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 3, 2013

We recently stayed in this hotel in 2 rooms for 3 nights. I requested canal view rooms but we got side road view rooms. We didn't make a fuss as we were happy with the hotel and location. However, as everyone else seems to have mentioned previously, there were no bathrobes in the rooms. When I asked at reception if they could arrange bathrobes I was greeted by an extremely sullen female with a bad attitude who told me she would 'sort it'....needless to say they never appeared! Why advertise bathrobes if you aren't going to supply them? Overall I found the hotel quite charming and the location was ideal but the reception staff need training in customer service! I am a Travel Agent and would I recommend this hotel to my clients?....would have to say 'not unless their service improves immensely and they live up to their 4 star rating'!

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rodolf_J_W, General Manager at Amsterdam American Hotel - Hampshire Eden, responded to this review, September 9, 2013
Dear Guest,
Thank you for your visit and your review posting with constructive comments. Indeed it is ennoying when a promised service is not delivered. In your case the bathrobes. Our apologies for this ommission which, understandibly, leads to frustration. Needless to say that we shall continue to focus on service minded attitude and behaviour. In order to convince you that you made the right choice and will do so again. With best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Amsterdam American Hotel - Hampshire Eden

Also Known As:
American Hotel Amsterdam
Address: Leidsekade 97, Amsterdam 1017 PN, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#29 Romantic Hotel in Amsterdam
#55 Luxury Hotel in Amsterdam
#71 Family Hotel in Amsterdam
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Amsterdam American Hotel - Hampshire Eden 4*
Official Description (provided by the hotel):
Historic Hotel resembling a Venetian palace with sweeping arches & clock tower. Certified with the Golden Green Key. ... more   less 
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