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“Hotel that has has great location but let down by its rooms and few staff"” 3 of 5 stars
Review of Die Port van Cleve

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Die Port van Cleve
4.0 of 5 Hotel   |   Nieuwezijds Voorburgwal 176 -180, 1012 SJ Amsterdam, The Netherlands   |  
Hotel amenities
Ranked #105 of 344 Hotels in Amsterdam
norwich
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
“Hotel that has has great location but let down by its rooms and few staff"”
3 of 5 stars Reviewed December 6, 2010

This was our first trip to Amsterdam and was a treat for my girlfriend so chose a 4* hotel as a special birthday surprise. As there was snow on the ground and was slightly worried about delayed flights and getting stuck for a couple of days in another country without a hotel room and ATOL protection I decided to book through a travel agent and pay in the region of £850 for 3 nights B&B and flights.

On arrival at the hotel we where really impressed with the check in, however I was slightly bemused when my credit card was charged £83 to cover any damages that may occur during our stay?? (Now in the hands of credit card dispute department as money taken without authority).

On arrival to our our room (607) I was really dismayed to see a small room with a double bed pushed against the the wall and every bit of floor space taken up with either chairs, or a table.etc (I could not sit on the floor by the side of the bed and put my shoes on due to lack of space. The room looked like a single with a double bed put in it.). To top matters off the room must have been a smoking room at one stage as the ceiling and walls where tinged with yellow.
The bathroom was not much better. As it was -7 outside I would have liked some heat, however with the radiator half hanging off we could not get it to turn on.
There was a maintainence tag to put on the door which we put out on the first morning for housekeeping, however that was simply placed back in our room every day and no action taken to fix the problems.

On the second day my girlfriend came back to our room as she forgot her camera. When she got back our room door was wide open where housekeeping had been in, then left it wide open for ANYONE else to come in as they please after they had finished.

Then only good thing about the hotel is the honesty and politness of the bar staff and the way in which they are meant to serve meals, run the bar, keep bar tabs and keep the bar clean as well as serving coffee in reception at the same time.

I think the way in which the star system is awarded, is awarded differently in Amsterdam compared to the UK and that possibly the "Die Port van Cleve Hotel" may be a three star rather than a four star.

  • Stayed December 2010, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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967 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (139)
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Northeren Ireland
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 30, 2010

Really enjoyed our 2 nite stay at this hotel. Very central. Able to walk from central station to hotel (approx 10 mins). Amsterdam is a really great place to visit and i intend to go back. I would defo stay at this hotel again. Our room was a good size and very clean. Seems to be alot of noise at night but think this would be the case no matter where you stay in this city!!

  • Stayed November 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Bristol, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed November 26, 2010

our superior double was two singles pushed together,not enough bedding as it was very cold, the first thing was an awful smell which was in the room all the time,smelled like sewerage,not nice,curtains hanging of hooks on one side,shower curtain hanging of the hooks.we could not sit on the toilet properly as there was enough room in front for our legs,had to sit sideways on the tolilet.location was great,staff really nice,such a shame as this is a great hotel with lots of potential.

  • Stayed November 2010
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cheshire
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed November 10, 2010

My daughter and her boyfriend stayed at this hotel for 2 nights and on arrival there were asked to leave a deposit of 100 euros. This was a large percentage of their spending money and upset them greatly. I contacted lastminute as to why this wasn't advised on their website and to their credit they firstly contacted the hotel and got the deposit reduced to 50 euros and secondly said it would be reported and followed up. I contacted the hotel directly and was told that EVERY hotel in the world takes a deposit , Well no Marcus they don't - so much for helpful staff.!!!!
On top of all this the hotel was poor and the room very small.

  • Stayed November 2010, traveled as a couple
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
Was this review helpful? Yes 1
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London, United Kingdom
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed November 1, 2010

Booked into the Die Poort Van Cleve despite reading mixed reviews as its location was excellent and it seemed extremely good value for a 4* hotel. On arrival we were told that there was no room for us "because the fire alarms were not working" but we could stay in a nearby hotel just 15 minutes away. I asked them to show me this alternative hotel on the map - they could not because they only had city centre maps and this was 15ks out of town near the airport. We had specifically booked a central hotel as running the marathon the next morning and public transport was disrupted - told them this was not good enough and to find us somewhere central. On returning to the hotel an hour later they had miraculously found us a room, although it was "smoking". Reluctantly accepted due to lack of alternatives. Room (on top floor - to be avoided) was DISGUSTING - the smell was almost unbearable, it was tiny with minute windows which barely let in any light and the decor was dated and dirty looking. Went out for the evening having left the door open to air. On return to hotel the staff had again miraculously found a smoker who wanted to swap their relatively nice "upgraded" room with our foul stinking pit - although this was quite clearly a lie as the room we got had a balcony so they could easily have nipped out for a fag. The room we eventually had was okay - big for Amsterdam but with rather knackered beds and again, the decor was extremely tired-looking and the room smelled musty, like it was recently converted from smoking to non-smoking. At the front of the hotel so also very noisy at night. Staff throughout this whole fiasco were rude, smirking and made no attempt to compensate us for the hassle and wasted time.
Do not stay here

  • Stayed October 2010, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed October 30, 2010

you can't find a more centrally located hotel for such an amazingly reasonable prize!
staff is very friendly and helpful. they practice a very personal approach, always find a nice word and a joke, and guiding tips.

  • Stayed October 2010, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newbridge, Ireland
1 review
2 of 5 stars Reviewed October 29, 2010

Arrived at impressive looking hotel but disgusted at the state of the accomodation. Dirty, grubby & extremely dated. Well aware that rooms in Amsterdam are small! Awful smells coming from kitchens (thank god I didn`t eat in it). Informed the friendly staff of this but they all had head colds on that day so they couldn`t smell anything!!!
Great location but stay somewhere else for gods sake....it`s a kip!

  • Stayed October 2010, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Die Port van Cleve

Address: Nieuwezijds Voorburgwal 176 -180, 1012 SJ Amsterdam, The Netherlands
Location: The Netherlands > North Holland Province > Amsterdam
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service
Hotel Style:
#58 Luxury Hotel in Amsterdam
#80 Family Hotel in Amsterdam
#83 Romantic Hotel in Amsterdam
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Die Port van Cleve 4*
Number of rooms: 120
Official Description (provided by the hotel):
Hotel Die Port van Cleve is a famous Dutch hotel located directly behind the Royal Palace & facing Dam Square. Due its central location, you will find many touristic and cultural sites within walking distance. Hotel Die Port van Cleve has a rich history. Heineken opened its first brewery in this building in 1864. Brasserie ‘De Poort’ is famous for its numbered steaks and Bar-Bodega ‘De Blauwe Parade’ has an unique Delft blue tile fresco dating from 1887. At the beginning of 2012, rooms were soft refurbished and all rooms were redecorated with references to the authentic tile fresco in the bar. ... more   less 
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Also Known As:
Die Port Van Cleve Hotel Amsterdam
Die Port Van Cleve Amsterdam
Cleve Hotel Amsterdam

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