“Awful experience! Don't even think to try to stay in this hotel except you want to have bad experience!”
It's really horrible experience to stay in that holiday! When i checked in, i didn't get any warm welcome from the receptionist in the counter. She wasn't friendly or helpful, and not show me the way to the room, etc. The safe in the room is too small which i can put my laptop into it! For the bed, the cover and blanket has dirty marks on it, i have removed this before sleeping.
On the next day morning for checking out before going to work, i waited for the lift for more than 10 mins, but the lift not arrived and no sounds. Then i went back to my room to call the reception. Then the staff found out the lift was not working. Poor services. Once i was down there, the staff didn't apologize for any inconvenience caused to me and didn't even have smile or greeting to me at all. When i checked out, i asked for booking a taxi to airport at 7pm that evening. On that evening i arrived back to hotel at 6:45pm, the taxi didn't turn up at 7pm. I asked the staff in the reception to help me to find out what's going on. I did ask very polite, but the staff didn't even helpful at all...instead she was refusing to help as i didn't say "please" but i said to "thank you" when i first asked in the beginning. How come she suppose to serve me, but she didn't deliver the service and ask for thank you instead. What awful experience! Except you want to be tortured by them, then you can try that hotel. Otherwise, i do recommend you to stay in "The Albus" instead, as it's the same area. The Albus has much better services, room, and friendly, smiling stuffs. The most important is The Albus is cheaper!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.