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“Good but definitely not 4-stars!” 3 of 5 stars
Review of Memphis EMB Hotel

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Memphis EMB Hotel
4.0 of 5 Hotel   |   De Lairessestraat 87, 1071 NX Amsterdam, The Netherlands (Museumplein)   |  
Hotel amenities
Ranked #174 of 345 Hotels in Amsterdam
Top Contributor
85 reviews 85 reviews
22 hotel reviews
Reviews in 29 cities Reviews in 29 cities
26 helpful votes 26 helpful votes
“Good but definitely not 4-stars!”
3 of 5 stars Reviewed September 25, 2013

It's a good hotel, not close from the city, but near to the public transportation. There is not facilities for a 4-stars hotel although has a nice entrance, there is not much in. The breakfast was ok and the rooms are also ok, nothing special, regular size, nothing so clean though.

  • Stayed January 2013, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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304 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
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  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Los Angeles, California
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed September 22, 2013

I have mixed feelings about this hotel. I enjoyed the location a lot. Since it's not in the city center, it's very quiet which made for high quality sleeping. There's a tram stop half a block away from the hotel which takes you directly to the city center and museums. The breakfast served in the hotel is basic but high quality. However, the hotel was not the cleanest. It's clearly an older building. The carpets need to be replaced for sure. Also, in our bathroom, I noticed a smell of urine, like the last guest had missed the toilet and then the housekeeping staff somehow missed cleaning it up. A couple of the plug outlets weren't working, either. Also, one of the reasons we booked the hotel was that per it's website, there's access to the Personal Health Club next to the hotel (it's actually a ten minute walk down the street, but that's no big deal). But, when we asked the receptionist about the access to the health club, she had no idea what we were talking about. When we pointed out that it's ON their website, she (sorta) realized what we were talking about and sent us down the street to the health club. We had to pay to use to the health club, though, and the health club has no connection with this hotel to easily charge access to your room. All in all, I would not stay here again.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Atlanta
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed September 19, 2013

This is an older, somewhat outdated hotel. The upside is the location: it's very close to Museumplein and a 20 minutes or so walk to Leidesplein. The hotel rooms are clean but small & old. The location is great but I'd stay in a different hotel next time.

  • Stayed September 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Easytobook.com

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Punta Gorda, Florida
Contributor
12 reviews 12 reviews
Reviews in 10 cities Reviews in 10 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed September 17, 2013

We enjoyed this hotel. It is right on the tram route - very easy to get to from Central Station. In a very nice neighborhood with very good restaurants and a park. Easy to get a tram and go to all the museums and nightlife. When the day is through it is a nice quiet and relaxing place to come back to away from the crowds.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Phoenix, Arizona
Senior Contributor
39 reviews 39 reviews
Reviews in 2 cities Reviews in 2 cities
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed September 4, 2013

As this was my first time in Amsterdam, I wanted to stay at a hotel that was small, quaint and had a "local" feel. After many reviews and research, I decided that the Memphis Hotel fit the bill perfectly.

My stay in Amsterdam lasted 17 days and my time at the Memphis Hotel was fantastic.

Upon arrival (7am) I was quickly checked in and was very surprise to find that the room was ready. Once up to the room I found it beautifully prepared. The floors were clean and the bathroom was spotless. There were plenty of towels, soap and drinking glasses. The window was open and a nice breeze drifted into the room. I found that to be a very nice touch.

The room was clean and spacious. My room was located on the fifth floor and the window overlooked a beautiful courtyard and the view of the surrounding area was gorgeous.

The staff was very knowledgeable and friendly. They spoke fluent Dutch and English. I didn't have that many interactions with them but the ones I did were very pleasant.

I would definitely stay at the Memphis Hotel again and look forward to on my next trip.

  • Stayed August 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Montreal, Canada
1 review
2 of 5 stars Reviewed August 26, 2013

I've debated long and hard about whether to write a review because I know what I will say will be damaging, but hopefully Hotel Management will see this, take the constructive criticism, and address their sanitation issue ASAP. I recently stayed a this hotel and paid a substantial amount and I concur with other reviewers that it's not worth that amount (this is a 3 star at best), plus the other random extras such as the 50 extra Euros charged on your credit card, and the surprise Hotel taxes at the end of your stay which kinda dampen your appreciation of the place.
The carpet indeed needs to be changed and the staff needs to improve their hospitality skills. Other than that, the location is great, think residential area near a great park (Vondelpark) and the Museums, also an easy 15-20min walk to the center or 5-10min tram ride (the #16) if you prefer not walking.

BUT...

I got woken up my first night (at nearly 3am) with the sound of crunching inside my handbag which I had left open and on the floor. A MOUSE was attempting to eat an unoped candy bar that I had in my bag. Needless to say I was grossed out, shaken and appalled. I immediately called Reception, with as much calm as I could muster to inform them of the situation. The sole working person offered to help change my rooms immediately. I accepted and ask that he check that room before giving it to someone else. He commented that he was alone.

The next nights, I slept with all my lights on, the TV on and all my bags closed and off the floor.

What saddened and suprised me is that I didn't hear a peep from management. Please know that I was neither looking for a refund nor a breakfast voucher - I only used the place to sleep - but a "I'm sorry you've experienced this and we're going to do our utmost to correct this situation" would have gone a long way. This lack of reaction tells me that the problem is recurrent, plus of course there's never just "a mouse"; if you see one, there are many.

After the incident occured, I spent my sleepless night sifting through reviews and found at least 5 with a reference to mice (including one in Italian where the reviewer is referencing a "topo"). This is just not acceptable. I think some of the bare minimums one expects from a hotel room are cleanliness and safety.

I should've of course left asap as soon as the incident occured, but in my immediate haze, I chose to believe that it was a fluke, especially since there are so many glowing reviews.

Anyway, make of this what you will. I've reviewed this on Expedia as well where I made my booking. My stay in Amsterdam was fabulous and I didn't let this incident put a damper on it, but I would hate that anyone else experience something similar and that this issue never gets addressed.

  • Stayed August 2013, traveled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Leicester, United Kingdom
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed August 23, 2013

The staff were very friendly and helpful throughout our stay and quickly sorted out a problem with our booking (we had booked two adjoining rooms, but only one room had been allocated to 4 adults). The rooms were clean, although the bathrooms were dated. We had no major problems but there were several small 'niggles' during our stay (no towels when we arrived, shower head that had a life of its own, no maid service one day, air conditioning not efficient...). The rooms were an average to small size for a city hotel.

Yikes - I read a review from another traveller about mice in the hotel whilst I was sitting in our room!! Although we didn't see any mice, there were traps under the beds in one of the rooms and as we needed to use the emergency stairs & normal staircase due to a false fire alarm we saw several traps here too. From this I would say If you don't like mice, this hotel may not be for you!

We didn't have breakfast at the hotel, and as there are some lovely bakeries and cafe's in the area and the weather was good for us this was the right choice. The hotel arranged a taxi to the airport which cost us €38 which seemed a reasonable price and saved us the hassle of catching trams & trains with our luggage.

The hotel is in a lovely area and conveniently situated for the Musuemplein area of Amsterdam. I would certainly stay in the same area when we come back again, but would try a different hotel.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Memphis EMB Hotel

Address: De Lairessestraat 87, 1071 NX Amsterdam, The Netherlands
Location: The Netherlands > North Holland Province > Amsterdam > Museumplein
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( Wi-Fi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#81 Luxury Hotel in Amsterdam
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Memphis EMB Hotel 4*
Official Description (provided by the hotel):
The four-star Memphis EMB Hotel is situated in the fashionable heart of Amsterdam just a 15 minute taxi ride from Schiphol Airport. Located within walking distance of the Van Gogh, Stedelijk and Rijks Museums, the Vondelpark and stylish shopping streets.Business and Leisure HotelThe World Trade Centre and RAI Exhibition Centre are also close by making the Memphis EMB Hotel the ideal choice for the business and leisure traveller alike. Check our rooms and (business) facilities and discover what our hotel has to offer you! ... more   less 
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Also Known As:
Hotel Memphis Emb
Memphis Emb Amsterdam

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