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“This could have been sooo very good...” 4 of 5 stars
Review of NH Grand Hotel Krasnapolsky

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NH Grand Hotel Krasnapolsky
5.0 of 5 Hotel   |   Dam 9, Amsterdam 1012 JS, The Netherlands (Formerly Grand Hotel Krasnapolsky) (Red Light District)   |  
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Ranked #92 of 343 hotels in Amsterdam
Leeds
Contributor
20 reviews 20 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
“This could have been sooo very good...”
4 of 5 stars Reviewed July 27, 2009

All my previous trips to Amsterdam had been 3* and if you've done 3* central Amsterdam you'll know the 'steep stairs to a shoebox with half-a-window and catch-yourself-turning-round' story well. This time we went 4/5* (depending on which website you're looking at) central. The reception and front of house area were 'grand' in a tired, corporate kind of way so expectations were good. The room was a good size with a bed the size of a 3* room and a view out over the garden/terrace from a table and chairs in front of the window.
The breakfast, in the Winter Garden, was fabulous. You name it and it was available: a glass of fizz to start your day, a selection of chopped up fresh fruit, smoked salmon, eggs benedict, a variety of fresh bread rolls, juices, yoghurt, cold cuts, cheeses, cooked breakfast etc. etc. This part of the stay really was top class and definitely 5*.
In fact, all the ingredients were there for a damned (sic!) good stay...
But, aside from the tired and imagination-free decor, some things just could not be ignored. The divan base had several very nasty and unseemly-looking stains along it that detered any application of imagination and should ideally have been cleaned off or at least covered up with a valance if time was short. It was the same story with one of the chairs. The bedsheet had a small but significant tear in it and nothing above average shoulder height had been dusted for some time. The window opened only four inches so we had to close it and have the noisy air conditioning on instead (which itself created problems of a malodorous nature) to cool the room down. In this day and age you'd expect free high speed internet but this was not the case, pity.
These were problems of careless management which shouldn't have happened and which we did make them aware of so hopefeully they won't happen again.
The hotel is fabulously central, about ten minutes walk from Central Station, and great for walking to the many bars and restaurants in the area. We didn't risk sampling the food or wine at the hotel as the prices forbade the risk of experiencing similar standards of hygiene that we found in the room around things we were going to eat and drink .
We will probably go back but will not tolerate similar carelessness next time. We should have demanded another room but we were there to relax and couldn't be bothered with the hassle.

  • Stayed July 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Cairo, Egypt.
Top Contributor
71 reviews 71 reviews
52 hotel reviews
Reviews in 46 cities Reviews in 46 cities
86 helpful votes 86 helpful votes
5 of 5 stars Reviewed July 24, 2009

It is a very nice Hotel , Centrally Located, KLM airport bus stops at the front of the Hotel, Room was big enough for 2 people, Housekeeping was excellent. I did not eat at hotel but it has one of the finest restaurants of europe.
Location is really a big plus for this hotel.

  • Stayed October 2006, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Paris
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 22, 2009

I would say this hotel is more like a 3-star than a 5. There's nothing luxurious in this hotel as the lobby is quite dark and and plain and the room we were given to is basic, although clean. There are 2 long pipes in full display on both sides of the wall and that really destroyed the aesthetic quality of the room. Nevertheless, we did appreciate the clean bathroom, the plush towels, as well as the comfortable bed and soft pillows. Location is also very good as it's very central-- near the trams and walking distance to the must-sees of Amsterdam.

We booked this hotel through Price Line "name your price" scheme and we paid around 75€/night which I think is a good deal in terms of the quality-price ratio. I of course wouldn't pay for their rack rate as this hotel doesn't deserve their 5-star rating at all! They even had a power cut starting from the afternoon until around 1 am. Good thing we were out late and had only experience the lack of electricity for around 10 minutes until power came back again. It's definitely not 5-star but for its location and for the price we paid, we can't complain.

  • Stayed July 2009, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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East Coast
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed July 20, 2009

I'm not sure if I read it wrong but this was supposed to be the 2nd best hotel in Amsterdam. With the exception of the location, everything about this hotel was dated and average.

LOCATION
Located in the Dam Square, it is surrounded by several bars and restaurants, a block in front of the Red Light District and across the street from Madame Tussauds and Rokin. GREAT location. We walked everywhere including the Heineken Brewery Experience.

ROOM and SERVICE
The room was small and the bathroom was old. Nothing spectacular. Service was not great at all. The front desk was dismissive of us after we checked in and the doormen were condescending and rude. When we asked directions for a parking deck on the outskirts of town because we didn't want to pay the 50 euros a night onsite parking, the doorman told me to just park at the hotel, it's ONLY 50 euros a night.

AMENITIES
The fitness center -- hahahahahahahahahahahahahahahah -- ok, now that that is out of my system imagine a secret door hidden from everyone with a dangerous spiral staircase where you expect a serial killer to jump out at any moment. Instead, it opens to a small room (I swear this was a boiler room) with no AC, machines from the 1980s and a very low ceiling. Honestly, I would have preferred the serial killer. Worst gym ever.
This has been a pet peeve of mine and perhaps we are spoiled in the US but it is unacceptable for a 4 or 5 star hotel to not offer wifi to its guests for free. This is no longer a perk but a necessity.

Won't be staying here again but will recommend it to others who just need a room located centrally and have no issues with cost.

Oh, I forgot to mention that there was some kind of party with a brass band that played until around midnight in the crystal room (a two story open pavilion) and we could hear every note in our room. Nice.

  • Stayed July 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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New York, NY
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed July 19, 2009

The location in Dam square is perfect for first-time visitors, you're literally smack-dab in the middle of all the tourist attractions in Amsterdam. The hotel staff was friendly (and upgraded our room free-of-charge, as they knew we were on our honeymoon).

Our room was really clean and large (bigger than we had expected). And the breakfast that is included as part of your stay? AMAZING. It was (by far) the biggest spread I have ever seen in a hotel. Try the waffles, trust me.

The bed was really comfortable and the staff was really helpful.

One tip: Instead of paying a costly cab-fare back to the airport, ask the Concierge to reserve the hotel shuttle (Connexxion) for you, it's much cheaper (if you're not in the mood to deal with Central station). But note, it's a shuttle that stops at a few (sister) hotels before heading to the airport, so allow yourself plenty of time before your departing flight.

  • Stayed July 2009, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ireland
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 17, 2009

Have just returned from a two night stay at this hotel. Apart from slow check-in and out, I couldn't fault it at all. Had a lovely quiet room on the fourth floor at the back, overlooking the winter garden roof, I think. Everything in the room was perfect, temperature control, comfortable bed, windows that open, TV with BBC news channels, kettle & tea/coffee (I had to ask for milk to be brought to my room). The bathroom was nice & large, could do with updating but it was fine. Had a bath & separate shower/toilet. As a solo traveller, I felt v safe, could hear no noise at all from inside or outside and staying here was a pleasant experience. Front desk is usually busy but they were always pleasant and courteous. They cleared the minibar for me to use as a fridge, soon after I asked. Lobby and bar areas are very grand and quite expensive. I didnt eat at the hotel, the winter garden breakfast room looked beautiful. The location was fantastic, you are close to all the main shopping areas and tourist attractions. There are many less expensive hotels in Dam Square but I felt this was worth paying just a bit extra. I would stay here again on a future visit to Amsterdam.

Stayed July 2009, traveled on business
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London
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed July 15, 2009

The Kras is a superb hotel, and on previous trips I have always found it to be top drawer. However this time I was not quite so lucky, and found myself in a tiny, tobacco-smelling room at the back of the hotel - no Dam Square view this time. Given that the hotel gets a lot of custom from our company, this was a surprise.

The hotel is located on Dam Square, great location and just a 10 minute walk from Centraal Station. Staff are friendly and efficient, the downstairs areas are grand, and the bar is well-stocked.

In short, great hotel but be aware that not all rooms are as good as each other.

  • Stayed April 2009, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about NH Grand Hotel Krasnapolsky

Address: Dam 9, Amsterdam 1012 JS, The Netherlands (Formerly Grand Hotel Krasnapolsky)
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam > Red Light District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#53 Luxury Hotel in Amsterdam
#65 Romantic Hotel in Amsterdam
#79 Family Hotel in Amsterdam
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — NH Grand Hotel Krasnapolsky 5*
Official Description (provided by the hotel):
The NH Grand Hotel Krasnapolsky hotel in Amsterdam is located in the very heart of the city, right on the central Dam square near many major tourist and business attractions. Situated in a historical building that dates back to 1865, the hotel combines a traditional feel with the comfort and style of modern conveniences. Numerous Amsterdam tourist attractions are within easy walking distance of the NH Grand Hotel Krasnapolsky, including the Royal Palace, Nieuwe Kerk, Anne Frank House, Van Gogh museum, red-light district, and Heineken Brewery. The NH Grand Hotel Krasnapolsky is also quite convenient for business travelers, with public transportation readily available to access places like the RAI Convention Center, Schiphol Airport, and World Trade Center.The NH Grand Hotel Krasnapolsky offers a total of 468 stylish guest rooms, including one split-level suite, six luxurious junior suites, and 35 fully equipped apartments. Stop by the fitness center for a workout or relax with a soothing massage after your busy day. If you arrive by car, the hotel has a parking attendant at your service and a secure paid garage. Excellent public transportation connections take you all around Amsterdam, with bus and tram stops right outside the hotel. The central train station is only five minutes away and Schiphol Amsterdam Airport is just a 25 minute taxi or car ride.There is no shortage of fine food and drink at the NH Grand Hotel Krasnapolsky. Enjoy the hotel’s exquisite buffet breakfast, served every morning in the Summer Garden and glass-roofed Winter Garden. The hotel restaurant Reflet offers an à la carte dinner selection and menu of belle époque French style cuisine. Grand Café Mathilde offers a great selection of homemade tea, liqueurs, and an exceptional view of the Dam plaza. The hotel is also home to the Wynand Fockink Distillery, which dates back to 1679, where you can taste and buy top gins and liqueurs, and its Golden Palm Bar offers a wide variety of the refreshing cocktails.The NH Grand Hotel Krasnapolsky is considered the largest conference hotels in the Netherlands and Belgium, offering an impressive assortment of facilities to help make sure your events are successful. Conference facilities include 22 fully equipped and air-conditioned function rooms, which can accommodate groups of any size up to 1600 people. ... more   less 
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Also Known As:
Nh Hotels Amsterdam
Nh Hotel Amsterdam

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