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“Location, not 5 stars, but 4 stars” 4 of 5 stars
Review of NH Amsterdam Grand Hotel Krasnapolsky

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NH Amsterdam Grand Hotel Krasnapolsky
5.0 of 5 Hotel   |   Dam, 9, 1012 JS Amsterdam, The Netherlands (Formerly NH Grand Hotel Krasnapolsky) (Binnenstad)   |  
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Ranked #99 of 344 Hotels in Amsterdam
Madrid, Spain
Top Contributor
64 reviews 64 reviews
23 hotel reviews
Reviews in 33 cities Reviews in 33 cities
31 helpful votes 31 helpful votes
“Location, not 5 stars, but 4 stars”
4 of 5 stars Reviewed August 20, 2014

First, this hotel is not a 5 star hotel - if you are looking for the same type of ambience but a more cozy hotel chose hotel Estherea, a 4 star hotel on a canal in the center of the city.

Positive:
- Modern room in the new part of the hotel, fully renovated (ask for this when reserving)
- Location, on the Dam, although if you really want to experience Amsterdam I would suggest a hotel on one of the canals, outside the main tourist area
- Customer service

Negative:
- The hotel is a NH hotel, for a 5 star hotel you would expect the toiletries (soap, shampoo etc) to be a bit more luxurious but it is the same as what you would find in a 3 star NH hotel
- Rooms noisy, you could hear the tv, phone and plumbing from the other rooms, especially when someone took a shower
- This hotel is old - it wants to maintain the "grandeur" of the past, but it is just not it.

Would we stay again? Probably but that would just be since we can stay here for free with our flyer miles. A normal 200 euro stay per night is too expensive for this hotel.

Room Tip: Ask for a renovated room in the new part of the hotel.
See more room tips
  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HKlok, General Manager at NH Amsterdam Grand Hotel Krasnapolsky, responded to this review, August 23, 2014
Dear SOphietje,

Thank you for taking the time to share your experiences after your stay with us.

We are delighted to be informed that you have enjoyed our level of service and the location of the hotel.

We constantly aim to provide our guests with the finest of facilities and services and we very much regret that we did not completely meet your expectations. Please accept our sincere apologies for the inconveniences caused,

We would like to inform you that your experience has been discussed with the Heads of Departments involved and we will take actions in order to prevent experiences like yours in the future.

Thank you once again for sharing your experience. It would be our pleasure to welcome you in Amsterdam soon!

With kind regards,

Herman Klok – Hotel Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,590 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (378)
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Worcester, United Kingdom
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 19, 2014

We have just returned from four days in the NH Grand Krasnapolsky.

On arrival we were upgraded to a business room in the new part of the hotel. Room very lovely, very large comfortable bed, lovely bathroom with shower and bath. Check in no problem and staff helpful.

We did not take breakfast at the hotel but it was in our bill, so just check, staff however helpful and amended the bill.

Lots of redevelopment work going on but this did not detract from our stay.

Fab location very easy to get around. Looking forward to visiting again

Room Tip: Ask for an upgrade to the new part of the hotel
See more room tips
  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HKlok, General Manager at NH Amsterdam Grand Hotel Krasnapolsky, responded to this review, August 23, 2014
Dear Lcb2103,

Thank you for taking the time to post a review of your recent stay at NH Grand Hotel Krasnapolsky.

We are delighted to read that you had such an enjoyable time with us.

We have shared your experience with our colleagues; as such great praise is a fabulous reward for their continued and consistent efforts.

It would be our pleasure to welcome you back again in NH Grand Hotel Krasnapolsky.

With kind regards,

Herman Klok – Hotel Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Havana, Cuba
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed August 19, 2014

A perfect place to stay it you are going to explore all sides of Amsterdam. You can walk to all main attractions. Hotell is great, though you might have to stay in the building next door. Great breakfast and nice restaurant.

Stayed October 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HKlok, General Manager at NH Amsterdam Grand Hotel Krasnapolsky, responded to this review, August 23, 2014
Dear JaniFardal,

Thank you for taking the time to share your experiences with us.

We are delighted to be informed that you were satisfied with the services provided in NH Grand Hotel Krasnapolsky.

We are all looking forward to welcoming you here again!

With kind regards,

Herman Klok – Hotel Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Middlesbrough, United Kingdom
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed August 17, 2014

As the titles states, location is great. Was our first time in Amsterdam however been recommended to this hotel. We had been told by other tourists they traveled via tram 10mins + etc to get to the area ..

Hotel was immaculate as the room, would recommend and would most certainly go back again.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HKlok, General Manager at NH Amsterdam Grand Hotel Krasnapolsky, responded to this review, August 18, 2014
Dear Gregwmc,

We are delighted to read that you would recommend NH Grand Hotel Krasnapolsky to others – that is certainly the greatest compliment we can possibly receive.

On behalf of all the members of staff of NH Grand Hotel Krasnapolsky, we would be honored to welcome you back again.

With kind regards,

Herman Klok – Hotel Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
398 reviews 398 reviews
42 hotel reviews
Reviews in 83 cities Reviews in 83 cities
187 helpful votes 187 helpful votes
5 of 5 stars Reviewed August 16, 2014

Location location location!

This is the hotel we always stay in. Upgrade to an executive room, it's well worth it.

Stunning views of the square.

People watching in local cafe bars is a must in this city. No better place than the square.

Dinner was pure luxury! Fine dining at its finest.

Breakfast ..... Upgrade to the champagne breakfast! It's decadent and yummy!

Staff are so helpful.

Rooms are luxurious and furnished with style and indulgent fixtures. My kind of hotel!

  • Stayed June 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HKlok, General Manager at NH Amsterdam Grand Hotel Krasnapolsky, responded to this review, August 18, 2014
Dear SarahCorell,

Thank you for such a wonderful review! It is genuinely uplifting to receive such positive feedback from a loyal guest. We are delighted to read that you were able to enjoy your stay here so much and hope to welcome you back again soon.

With kind regards,

Herman Klok – Hotel Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
Reviews in 18 cities Reviews in 18 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed August 16, 2014

If you are searching for the perfect location to stay during your trip to Amsterdam then this is the hotel for you. Strategically located right on Dam square and minutes from Central station, it is very easy to reach the hotel but more importantly the hotel is minutes from all other major squares and most attractions. Rambrandtplein, Leidseplein, Museumplein & Jordaan are only a few tram stops away while the Redlight district, Shopping street and Madame Tussauds are just around the corner or a few steps away.
The hotel itself is very comfortable and great value for money. Free internet access is a plus and works perfectly fine.
Check in was hassle free and staff are more than willing to help.
Overall this is a very pleasant hotel and great place to spend a few days in Amsterdam.

  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HKlok, General Manager at NH Amsterdam Grand Hotel Krasnapolsky, responded to this review, August 18, 2014
Dear Ismail I,

What a wonderful review! On behalf of everyone at NH Grand Hotel Krasnapolsky, thank you for taking the time to share your wonderful comments on Tripadvisor.
It would be our great pleasure to welcome you back to the hotel.

With kind regards,

Herman Klok - Hotel Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St Helens, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 14, 2014

Just returned from a 2 night stay with my husband, for me this is the best hotel in Amsterdam it is on the doorstep of dam square and within close walking distance of most of the main attractions, 2 minutes walk to red light district and all the shops / bars of dam square. The hotel itself is very clean and very modern and the room we had was good size and had everything we could have needed. The staff were all very friendly and let us check in early because we arrived in the morning. This was our 2nd visit to this hotel and we will book it again when returning to Amsterdam in the future, you really can't fault the hotel itself or the location

Stayed August 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HKlok, General Manager at NH Amsterdam Grand Hotel Krasnapolsky, responded to this review, August 16, 2014
Dear Jessica P,

Thank you for taking the time to post such a thorough review of your recent stay at NH Grand Hotel Krasnapolsky!

To be described as one of the best hotels in Amsterdam is a fantastic compliment and we will share your review with our team; they will be flattered!

It would be our great pleasure to welcome you back in NH Grand Hotel Krasnapolsky!

With kind regards,

Herman Klok – Hotel Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about NH Amsterdam Grand Hotel Krasnapolsky

Address: Dam, 9, 1012 JS Amsterdam, The Netherlands (Formerly NH Grand Hotel Krasnapolsky)
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam > Binnenstad , Dam Square , Red Light District
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#56 Luxury Hotel in Amsterdam
#66 Romantic Hotel in Amsterdam
#75 Family Hotel in Amsterdam
#80 Business Hotel in Amsterdam
Price Range (Based on Average Rates): $$
Hotel Class:5 star — NH Amsterdam Grand Hotel Krasnapolsky 5*
Number of rooms: 468
Official Description (provided by the hotel):
The NH Amsterdam Grand Hotel Krasnapolsky hotel in Amsterdam is located in the very heart of the city, right on the central Dam square near many major tourist and business attractions. ... more   less 
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Also Known As:
Nh Hotels Amsterdam
Nh Hotel Amsterdam
Nh Grand Hotel Krasnapolsky

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