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“Great location, good rooms, decent service” 4 of 5 stars
Review of NH Amsterdam Grand Hotel Krasnapolsky

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NH Amsterdam Grand Hotel Krasnapolsky
5.0 of 5 Hotel   |   Dam, 9, 1012 JS Amsterdam, The Netherlands (Formerly NH Grand Hotel Krasnapolsky) (Binnenstad)   |  
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Ranked #90 of 344 Hotels in Amsterdam
London, England
Senior Contributor
39 reviews 39 reviews
27 hotel reviews
Reviews in 27 cities Reviews in 27 cities
43 helpful votes 43 helpful votes
“Great location, good rooms, decent service”
4 of 5 stars Reviewed July 18, 2014

About 10-15 minutes' walk from Centraal station. Dam Square has lots of shops and there are restaurants in every direction as well as trams going down the main street from Centraal. The back entrance abuts the red light district. The lobby is huge (have a look at the winter tea room). Service is good, but the concierge and luggage desks can be slow - and the concierge's recommendations were not that impressive.
Rooms were clean, spacious and modern. The rooms facing the square are being renovated apparently. Wifi is free and reasonably fast with only a couple of dropped connections.
Not five stars, but a good four star establishment.

  • Stayed July 2014, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HKlok, General Manager at NH Amsterdam Grand Hotel Krasnapolsky, responded to this review, July 19, 2014
Dear Guest,

Thank you for taking the time to share your experiences with us.

We are delighted to be informed that you were satisfied with your stay in NH Grand Hotel Krasnapolsky. Please feel free to contact us directly via guestservice.nhkrasnapolsky@nh-hotels.com in order to share the details of your experience with our members of staff.

We are all looking forward to welcoming you here again!

With kind regards,

Herman Klok - Hotel Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,431 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (352)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
London, United Kingdom
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 18, 2014

The breakfast here is amazing! Never have I seen such a splendid display of food before! Anything you want, they have it!

Staff very friendly and helpful. Rooms comfy and clean. What else would you expect from a 5* hotel?

Hotel is in the perfect location, close to everything you would want to visit! I'd love to go here again and would recommend to anyone considering a trip to Amsterdam.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HKlok, General Manager at NH Amsterdam Grand Hotel Krasnapolsky, responded to this review, July 19, 2014
Dear Lola876,

We are delighted to read that you would recommend NH Grand Hotel Krasnapolsky to others – that is certainly the greatest compliment we can possibly receive.

On behalf of all the members of staff of NH Grand Hotel Krasnapolsky, we would be honored to welcome you back again.

With kind regards,

Herman Klok - Hotel Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
bignose
1 review
5 of 5 stars Reviewed July 17, 2014

Have just returned from six nights in Amsterdam. We loved this hotel. The staff were so friendly and helpful especially Caroline Hogendorg who really made our stay so memorable. The bedrooms were so lovely,modern and comfortable. The hotel is in a great central position. We will definitely return.

Room Tip: The refurbished rooms are lovely .
See more room tips
  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HKlok, General Manager at NH Amsterdam Grand Hotel Krasnapolsky, responded to this review, July 19, 2014
Dear guest,

Thank you for taking the time to post a review of your recent stay at NH Grand Hotel Krasnapolsky.

We are delighted to read that you had such an enjoyable time with us.

We have shared your experience with our colleague Caroline; as such great praise is a fabulous reward for her efforts.

It would be our pleasure to welcome you back again in NH Grand Hotel Krasnapolsky!

With kind regards,

Herman Klok - Hotel Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
1 review
5 of 5 stars Reviewed July 17, 2014

There was excellent location food & buffet breakfast was very nice & delicious ..All staff was very friendly and cooperative..wi fi internet facility was very good it was complimentary...overall very nice property

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with NH Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HKlok, General Manager at NH Amsterdam Grand Hotel Krasnapolsky, responded to this review, July 19, 2014
Dear Anoup S,

Thank you for taking the time to post a review of your recent stay at NH Grand Hotel Krasnapolsky.

We are delighted to read that you had such an enjoyable time with us.

We have shared your experience with our colleagues; as such great praise is a fabulous reward for their continued and consistent efforts.

It would be our pleasure to welcome you back again in NH Grand Hotel Krasnapolsky.

With kind regards,

Herman Klok - Hotel Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
5 of 5 stars Reviewed July 17, 2014

Everyone was very friendly and helpful. On arrival I felt really welcome and at home. Big reception area. Didn't have to hand around as check in was suppose to be 3pm and they checked us in just after 12pm which I though was great.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with NH Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HKlok, General Manager at NH Amsterdam Grand Hotel Krasnapolsky, responded to this review, July 19, 2014
Dear Tresha E,

Thank you for such a wonderful review! It is genuinely uplifting to receive such positive feedback . We are delighted to read that you were able to enjoy your stay here so much and hope to welcome you back again soon.

With kind regards,

Herman Klok - Hotel Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 16, 2014

I never heard of this hotel before and went there by the recommendation of a friend about the hotel. The hotel is located in a very centeral location in terms of shops and transportation. The room was much better than i expected compared to what i paid during my stay. I will stay in the same hotel during my visit and i will try a few other NH hotels in other countries. I recommend the hotel due to its great price / quality measures.

  • Stayed July 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HKlok, General Manager at NH Amsterdam Grand Hotel Krasnapolsky, responded to this review, July 19, 2014
Dear SilviaBV20,

We are delighted to read that you would recommend NH Grand Hotel Krasnapolsky to others – that is certainly the greatest compliment we can possibly receive.

On behalf of all the members of staff of NH Grand Hotel Krasnapolsky, we would be honored to welcome you back again.

With kind regards,

Herman Klok - Hotel Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
62 reviews 62 reviews
26 hotel reviews
Reviews in 31 cities Reviews in 31 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed July 15, 2014

This is considered a classic hotel of Amsterdam, and is indeed very good. The location (on Dam Square) is absolutely perfect. The normal rooms are fine, and the superior rooms significantly nicer and more modern. There are good conference facilities (which is why I was there) and the food very good. The wifi is free. So why four stars? Well, the staff were very pleasant, but service was invariably slow. The breakfast -though nice - was a pretty poor value Eu30 extra, with no option for light eaters to have something more modest a la carte. And the nice tea room doesn't open until breakfast is over. So unless you're travelling on someone else's dollar, I'd suggest padding out for something nearby; we found some excellent borek in a Turkish cafe just off the northwest corner of Dam Square.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HKlok, General Manager at NH Amsterdam Grand Hotel Krasnapolsky, responded to this review, July 19, 2014
Dear guest,

Thank you for taking the time to share your experiences with us.

We are delighted to be informed that you were satisfied with the conference facilities and the provided in NH Grand Hotel Krasnapolsky. We will take your suggestion in regards to the a la carte breakfast into consideration, thank you for sharing that with us.

We are all looking forward to welcoming you here again!

With kind regards,

Herman Klok - Hotel Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about NH Amsterdam Grand Hotel Krasnapolsky

Address: Dam, 9, 1012 JS Amsterdam, The Netherlands (Formerly NH Grand Hotel Krasnapolsky)
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam > Binnenstad , Dam Square , Red Light District
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#54 Luxury Hotel in Amsterdam
#63 Romantic Hotel in Amsterdam
#74 Family Hotel in Amsterdam
#75 Business Hotel in Amsterdam
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — NH Amsterdam Grand Hotel Krasnapolsky 5*
Number of rooms: 468
Official Description (provided by the hotel):
The NH Amsterdam Grand Hotel Krasnapolsky hotel in Amsterdam is located in the very heart of the city, right on the central Dam square near many major tourist and business attractions. ... more   less 
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Also Known As:
Nh Hotels Amsterdam
Nh Hotel Amsterdam
Nh Grand Hotel Krasnapolsky

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