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“NH Grand Krasnapolsky” 4 of 5 stars
Review of NH Amsterdam Grand Hotel Krasnapolsky

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NH Amsterdam Grand Hotel Krasnapolsky
5.0 of 5 Hotel   |   Dam, 9, 1012 JS Amsterdam, The Netherlands (Formerly NH Grand Hotel Krasnapolsky) (Binnenstad)   |  
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€15 for your next stay
Ranked #99 of 344 Hotels in Amsterdam
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2,614 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (381)
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English first
Christchurch, New Zealand
1 review
4 of 5 stars Reviewed June 25, 2014

A good centrally sited hotel with very amicable feel. We had a quiet and very clean room in the midst of bustle of this surreal city!
The bed was very comfortable, good bathroom.
It is in parts an old and somewhat disjoint hotel due to historic additions but otherwise difficult to fault.
We did not eat in, we ventured out to the more peripheral ares of the central city where there were local cafes and restaurants and local inhabitants to talk to and watch.
One evening we sat in the bar and watched Holland win one of its World Cup football games. I had no idea barmen could whoop it up so much, great relaxed atmosphere throughout and very friendly.

  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with NH Hotels

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HKlok, General Manager at NH Amsterdam Grand Hotel Krasnapolsky, responded to this review, July 5, 2014
Dear GJW888,

Thank you for taking the time to share your experiences of your stay at NH Grand Hotel Krasnapolsky.

We are delighted to read that you had such a pleasant stay with us. It is a pleasure to be informed that you were satisfied with the facilities and the services provided by our staff members, especially with the mention of our barmen. We will make sure to share your comment with them as well. Furthermore, we hope that the central location of the hotel could contribute to the overall experience of your trip to Amsterdam.

Thank you once again for sharing your experiences with us and we all are looking forward to the opportunity of welcoming you back soon.

With kind regards,

Herman Klok - Hotel Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide
Contributor
18 reviews 18 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 21, 2014

I stayed in the hotel for 2 nights while attending a conference held at the hotel. The location couldn't have been better, a few minutes from Central Station, tram stops nearby and all that Amsterdam has to offer right on the door step. The hotel maintains it grand old style and character, the breakfast room is something to savour. Check in was easy and the staff excellent. The hotel is pricey but well worth the money. I had a room in one of the wings and was some noise early in the morning but anyway I had to get up for the conference so it didn't bother me. Great hotel and will stay there again for sure. Thanks to all the staff, good job!!!!!

  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HKlok, General Manager at NH Amsterdam Grand Hotel Krasnapolsky, responded to this review, June 30, 2014
Dear ArtesianAdelaide,

Thank you for taking the time to share such a wonderful review of your recent stay at NH Grand Hotel Krasnapolsky.

We are delighted to read that you had a pleasant stay with us while attending the conference. It is a pleasure to be informed that you were satisfied with the services provided by our staff members. We will also share your comments with them. Furthermore, we hope that you have been able to enjoy the breakfast buffet in the Winter Garden and that the central location of the hotel could contribute to the overall experience of your trip to Amsterdam.

Thank you once again for sharing your experiences with us and we are looking forward to the opportunity of welcoming you back soon.

With kind regards,

Herman Klok - Hotel Director
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Hamburg
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 21, 2014 via mobile


we were totally astonished to get a tiny queen size bed for the not so tiny sum of >300€ per night (breakfast and parking would add up to another 100€). The bed was much too small for two tall people. More surprising though was to find only one cushion, one duvet, one set of towels, shampoos and slippers...It was totally obvious that they usually rent the room out to single business travellers. And they would not even have noticed themselves, but we needed to call housekeeping at 11pm (that came round quite swiftly though).
Honestly, with such a value for money I absolutely cannot recommend the hotel even though the location is perfect.

  • Stayed June 2014
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HKlok, General Manager at NH Amsterdam Grand Hotel Krasnapolsky, responded to this review, June 30, 2014
Dear Vepli85,

Thank you for taking the time to share your experiences of your stay at NH Grand Hotel Krasnapolsky.

We constantly aim to provide our guests with the finest of facilities and services and we regret that we have not been able to meet your expectations regarding the room. Please accept our sincere apologies for the inconveniences caused. We have discussed this matter internally and actions will be taken in order to prevent experiences like yours in the future.

Besides this, we hope that the central location of the hotel could contribute to the overall experience of your trip to Amsterdam.

Thank you once again for sharing you experiences with us and it would be our pleasure to welcome you back.

With kind regards,

Herman Klok - Hotel Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 19, 2014

Very good 4 night stay. Staff very welcoming and helpful.

Hotel is an ideal location for work and leisure.

Room comfortable, quiet and air con all fine. Accom was well serviced and clean.

Jennifer Smit in reception most helpful and efficient.

Would stay again.

Stayed June 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HKlok, General Manager at NH Amsterdam Grand Hotel Krasnapolsky, responded to this review, June 26, 2014
Dear David G,

On behalf of all the staff members at NH Grand Hotel Krasnapolsky, thank you for taking the time to share your experiences of your stay with us.

We are delighted to read that you had such an enjoyable stay with us. It is a pleasure to be informed that you were satisfied with the facilities and the services provided by our staff members. We have share your comments with them as well. Furthermore, we hope that the central location of the hotel could contribute to the overall experience of your trip to Amsterdam.

Thank you once again for sharing you experiences with us and we are looking forward to the opportunity of welcoming you back.

With kind regards,

Herman Klok - Hotel Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rho, Italy
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed June 16, 2014

I spent a night with my son last saturday and I can state that was as usual a nice stay, they gave us a room in the side wings and the room was not very big, at least for three of us, but clean and quite .... I have wonderful memories about this Hotel before NH but honestly I cannot complain because staff is as usually kind and gentle at every level .... they shoud only inform me while confirming the reservation that room was not in the main building ... I consider this a courtesy gesture but was not bad enought to change our funny and happy week end .... useless speak about location :-) the best as always ... cheers

Room Tip: just ask where is the room :-) main building or ????
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  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HKlok, General Manager at NH Amsterdam Grand Hotel Krasnapolsky, responded to this review, June 26, 2014
Dear Marcello S,

Thank you for taking the time to share your experiences of your recent stay at NH Grand Hotel Krasnapolsky. It was a pleasure to welcome you and your son back again.

We constantly aim to provide our guests with the finest of facilities and services and we regrat that we have not been able to meet your expectations regarding the communication on our part about the room. Please accept our sincere apologies for any inconveniences caused and be informed that we will use your experiences to train our staff members.

Besides this, we are delighted to read that you enjoyed your stay with us and your time in Amsterdam and we hope that the central location of the hotel could contribute to the overall experience of your trip to Amsterdam.

Thank you once again for sharing your experiences with us and it would be our pleasure to welcome you back again soon.

With kind regards,

Herman Klok - Hotel Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
cincinnati
Top Contributor
251 reviews 251 reviews
61 hotel reviews
Reviews in 71 cities Reviews in 71 cities
102 helpful votes 102 helpful votes
4 of 5 stars Reviewed June 14, 2014

A somewhat grand hotel in the heart of Amsterdam (greenspace, however, not near). Very expensive breakfasts. We were awoken by construction above our room at 7am (manager staed they do not construct before 10 am, but they did). ANother time we were awoken by phone and door knock about 6am (we had ordered a taxi for 6 PM!). THe wintergarder room on the ground floor is an amazing delight. One of the 2 conference auditoriums was makeshift and inadequate. But overall otherwise we enjoyed staying at this traditional nice hotel.

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HKlok, General Manager at NH Amsterdam Grand Hotel Krasnapolsky, responded to this review, June 26, 2014
Dear sir / madam,

Thank you for taking the time to share your experiences of your recent stay at NH Grand Hotel Krasnapolsky.

We constantly aim to provide our guests with the finest of facilities and services and we very much regret that we have not been able to meet your expectations. Please accept our sincere apologies for the inconveniences caused regarding the noise pollution of the construction. We have discussed this matter internally and actions will be taken in order to prevent experiences like yours in the future.

Besides this, we are glad to read that overall you enjoyed your stay with us and we hope that the central location of the hotel could contribute to the experience of your trip to Amsterdam.

Thank you once again for sharing your experiences with us and we are looking forward to welcoming you back.

With kind regards,

Herman Klok - Hotel Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about NH Amsterdam Grand Hotel Krasnapolsky

Address: Dam, 9, 1012 JS Amsterdam, The Netherlands (Formerly NH Grand Hotel Krasnapolsky)
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam > Binnenstad , Dam Square , Red Light District
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#56 Luxury Hotel in Amsterdam
#70 Romantic Hotel in Amsterdam
#79 Business Hotel in Amsterdam
#80 Family Hotel in Amsterdam
Price Range (Based on Average Rates): $$
Hotel Class:5 star — NH Amsterdam Grand Hotel Krasnapolsky 5*
Number of rooms: 468
Official Description (provided by the hotel):
The NH Amsterdam Grand Hotel Krasnapolsky hotel in Amsterdam is located in the very heart of the city, right on the central Dam square near many major tourist and business attractions. ... more   less 
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Also Known As:
Nh Hotels Amsterdam
Nh Hotel Amsterdam
Nh Grand Hotel Krasnapolsky

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