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“location location location” 4 of 5 stars
Review of NH Amsterdam Grand Hotel Krasnapolsky

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NH Amsterdam Grand Hotel Krasnapolsky
5.0 of 5 Hotel   |   Dam, 9, 1012 JS Amsterdam, The Netherlands (Formerly NH Grand Hotel Krasnapolsky) (Binnenstad)   |  
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€15 for your next stay
Ranked #100 of 345 Hotels in Amsterdam
Cali, Colombia
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
“location location location”
4 of 5 stars Reviewed June 6, 2014

The location is perfect when visiting Amsterdam. The hotel located in the center of Dam Square. Walking distance to everything. Museums, restaurants and shopping. The staff is nice and helpful. The beds were not the most comfortable, and although we had a non smoking room, the floor reeked of smoke and that smell lingered into the room. Not very pleasant. But other than the bed and smell, it was a wonderful place to stay.

  • Stayed May 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HKlok, General Manager at NH Amsterdam Grand Hotel Krasnapolsky, responded to this review, June 12, 2014
Dear Heidi H,

Thank you for taking the time to share your experiences of your recent stay at NH Grand Hotel Krasnapolsky.

We constantly aim to provide our guests with the finest of facilities and services and we very much regret that we did not meet your expectations regarding the bed and the smell in the room. Please accept our sincere apologies for the inconveniences caused. We have discussed this matter and we will take action in order to prevent experiences like yours in the future.

Besides this, we are glad to read that you enjoyed your time in Amsterdam. It is a pleasure to be informed that you were satisfied with the services provided by our staff members. Furthermore, we hope that the central location of the hotel could contribute to the overall experience of your trip.

Thank you once again for sharing your experiences with us and we are looking forward to the opportunity of welcoming you back.

With kind regards,

Herman Klok - Hotel Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,707 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (395)
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English first
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed June 5, 2014

Recently my husband and I stayed at the hotel for 3 nights. We paid for and expected a quality room. On arrival we were advised that we had been allocated a room but for an extra 35 Euro a night we could upgrade to a recently renovated one. We decided not to as we thought we had paid enough for the accommodation already. We found the room less than satisfactory with the amenities considerably outdated and the toiletries supplied cheap and nasty. The only good thing about the hotel is the location

Sharon

Room Tip: Make sure you ask for a modern room.
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  • Stayed May 2014, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HKlok, General Manager at NH Amsterdam Grand Hotel Krasnapolsky, responded to this review, June 12, 2014
Dear Sharon,

Thank you for taking the time to share your experiences of your recent stay at NH Grand Hotel Krasnapolsky.

We constantly aim to provide our guests with the finest of facilities and services and we very much regret that we did not meet your expectations regarding the room and its facilities. Please accept our sincere apologies for any inconveniences caused.

Besides this, we hope that the central location of the hotel could contribute to the overall experience of your trip to Amsterdam.

Thank you once again for sharing your experiences with us and we are looking forward to the opportunity of welcoming you back.

With kind regards,

Herman Klok - Hotel Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
1 review
5 of 5 stars Reviewed June 5, 2014

we had an overall a good experience,thanks for making our vacation memorable full of positive experience,breakfast was grate, and all our concerns were addressed and had all the help that we needed to get around town

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with NH Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HKlok, General Manager at NH Amsterdam Grand Hotel Krasnapolsky, responded to this review, June 12, 2014
Dear Issam B,

Thank you for taking the time to share your experiences of your recent stay at NH Grand Hotel Krasnapolsky.

We are delighted to read that you had a wonderful time in our hotel and in Amsterdam. It is a great pleasure to be informed that you were satisfied with the services provided by our staff members. We will pass on your comments to them as well. Furthermore, we are glad to read that you have been able to enjoy the breakfast buffet and we hope that the central location of the hotel could contribute to the overall experience of your trip to Amsterdam.

Thank you once again for sharing your experiences with us and we are looking foward to welcoming you back soon.

With kind regards,

Herman Klok - Hotel Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed June 4, 2014

This is a big 4-star business hotel located in front on national monument obelisk and 15 min walking from central station of Amsterdam. You can go to any attraction either walking or by public ground system
This is not a family hotel since the night life is very active in the surrounding because is just 2-3 blocks to Red Light district, and the noise of street could be heard until late night. Unless your kids are grown up like mine. The smell of "cannabis" in certain areas of centrum is common specially at night
Certainly the renovated area of the hotel has big rooms with huge king bed or two double beds and enough space for your baggages which is not a typical european room. Few TV Channels. Service is good but nothing extraordinary. The breakfast buffet is pricy (EUR 30/pp) but you have plenty close alternatives for eating in Amsterdam

Room Tip: Ask your room will be in the renovated area..
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  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HKlok, General Manager at NH Amsterdam Grand Hotel Krasnapolsky, responded to this review, June 12, 2014
Dear Traveller_LZ,

Thank you for taking the time to share your experiences of your stay at NH Grand Hotel Krasnapolsky.

We constantly aim to provide our guests with the finest of facilities and servicees and we regret to read that we did not meet your expectations regarding the extra services. Please accept our sincere apologies for any inconveniences caused.

Besides this, we are glad to read that you were satisfied with the size of the room. Furthermore we hope that, during the day, the central location of the hotel could contribute to the overall experience of your trip to Amsterdam.

Thank you once again for sharing your experiences with us and we are looking forward to welcoming you back.

With kind regards,

Herman Klok - Hotel Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
York, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 4, 2014

We booked this hotel for our first visit to Amsterdam. The location was perfect and the the staff were delightful from start to finish. Victor the waiter was such a sweetheart and all our needs were catered for. The hotel has managed to find the perfect balance between traditional and contemporary. We had a rear room which didn't provide any views however there are rooms that do. The concierge was extremely helpful and we made great use of the free service.Overall a very pleasant stay

Room Tip: Not all rooms have double beds to its wise to request one when booking your room
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  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HKlok, General Manager at NH Amsterdam Grand Hotel Krasnapolsky, responded to this review, June 12, 2014
Dear Pauldilambert,

Thank you for taking the time to share your experiences of your stay at NH Grand Hotel Krasnapolsky.

We are delighted to read that you had an enjoyable time with us and in Amsterdam. It is a pleasure to be informed that you were satisfied with the services provided by our staff members. We will pass on your comments to them. Furthermore, we hope that the central location of the hotel could contribute to the overall experience of your trip.

On behalf of all our members of staff, thank you once again for sharing your experiences and we all are looking forward to welcoming you back soon.

With kind regards,

Herman Klok - Hotel Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aberdeen, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 4, 2014

A very busy hotel, polite & helpful staff, we had a problem with our room, we paid to upgrade, but the room we were given was not cleaned or made up, so we were given another room & credited back the upgrade cost, whilst the 2nd room was not as nice as the 1st one, we felt we werer fairly treated so no reason to complain.

The loaction couldnt be better for sight seeing as you ar e in the middle of the centre of the city, so everyting is at your finger tips !

a real hidden gem was the traditional Dutch geenever (gin) tasting house at the back land of the hotel, a must do if you visit, will definately be back !

Room Tip: make sure your room is atleast on the 3rd floor or higher to reduce the noise of the city
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  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HKlok, General Manager at NH Amsterdam Grand Hotel Krasnapolsky, responded to this review, June 12, 2014
Dear Mncab,

Thank you for taking the time to share your experiences of your stay at NH Grand Hotel Krasnapolsky.

We are delighted to read that you enjoyed your stay with us. It is a pleasure to be informed that you were satisfied with the services provided by our staff members. We will pass on your comments to them. Furthermore, we hope that the central location of the hotel could contribute to the overall experience of your trip to Amsterdam.

We regret to read that we were not able to meet your expectations regarding the room. Please accept our sincere apologies for any inconveniences caused.

Thank you once again for sharing your experiences with us and we are looking forward to welcoming you back in Amsterdam soon.

With kind regards,

Herman Klok - Hotel Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dundee, United Kingdom
1 review
3 of 5 stars Reviewed June 4, 2014

Customer service was poor however location cannot be complained about right in the heart of dam square. Understand what your paying for as I was charged hidden fees on checkout overall been to better hotels in the city.

  • Stayed May 2014, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with NH Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HKlok, General Manager at NH Amsterdam Grand Hotel Krasnapolsky, responded to this review, June 12, 2014
Dear Bruce D,

Thank you for taking the time to share your experiences of your stay at NH Grand Hotel Krasnapolsky.

We constantly aim to provide our guests with the finest of facilities and services and we very much regret that we did not meet your expectations regarding our customer services. Please accept our sincere apologies for any inconveniences caused.

In order to ensure that this matter is thoroughly investigated, we would appreciate it if you could contact us via guestservice.nhkrasnapolsky@nh-hotels.com.

Thank you once again for sharing your experiences with us.

With kind regards,

Herman Klok - Hotel Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about NH Amsterdam Grand Hotel Krasnapolsky

Address: Dam, 9, 1012 JS Amsterdam, The Netherlands (Formerly NH Grand Hotel Krasnapolsky)
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam > Binnenstad , Dam Square , Red Light District
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#57 Luxury Hotel in Amsterdam
#69 Romantic Hotel in Amsterdam
#73 Family Hotel in Amsterdam
#80 Business Hotel in Amsterdam
Price Range (Based on Average Rates): $$
Hotel Class:5 star — NH Amsterdam Grand Hotel Krasnapolsky 5*
Number of rooms: 468
Official Description (provided by the hotel):
The NH Amsterdam Grand Hotel Krasnapolsky hotel in Amsterdam is located in the very heart of the city, right on the central Dam square near many major tourist and business attractions. ... more   less 
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Also Known As:
Nh Hotels Amsterdam
Nh Hotel Amsterdam
Nh Grand Hotel Krasnapolsky

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