I used to stay here whenever I came to Amsterdam, never looked beyond it The location was, for me at least, the best in town and everything else about the place ticked the relevant boxes. A few years back, I felt standards slipping and the level of service dropped off to the extent of borderline arrogance from some of the staff and so I started to stay elsewhere. Banks, Estherea etc
Fast forward a few years to last Thursday and for reasons undisclosed, I wound up back at the Krasnapolsky for a long weekend and I am pleased to say that things have changed significantly since I was last here. Most noticeably the general attitude of staff. Every member of staff I encountered appeared warm and friendly, from housekeeping upwards, every interaction was a pleasant one and especially so in the wonderful Winter Garden breakfast room. It really is a jewel in the crown of this impressive building and the staff that serve this magnificent room deserve more than a little recognition for the smile they bring to their work.
It's not all love and bubbles though. There's still something to have a pop at;
The Mini Bar: Why do hotels persist with these ridiculous things? It is stuffed choc full of various uninteresting snacks and drinks that are priced to the point of extortion and renders having a small refrigerator in the room as utterly useless. Removing an item for even a fleeting second will add a zillion dollars to your room account instantly and replacing it won't help.
So, mindful of not closing unfairly on a negative slant because of a minor irritation, I'd just like to add that the enormous Queen bed (real Queen, not two oversized singles pretending) was the most comfortable hotel bed I've ever slept on.
- Official Description (provided by the hotel):
- The NH Amsterdam Grand Hotel Krasnapolsky hotel in Amsterdam is located in the very heart of the city, right on the central Dam square near many major tourist and business attractions. ... more less
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- Also Known As:
- Nh Hotels Amsterdam
- Nh Hotel Amsterdam
- Nh Grand Hotel Krasnapolsky