What a place....from the moment we entered the lobby, every single employee that we encountered on our 5-night stay made a point to greet us. They were quite friendly and accommodating. We were upgraded to rooms in the Royal Wing, which faced the south side. The rooms lacked for nothing. I do imagine, though, that some rooms at this hotel could be a bit noisy depending on the time of year and if people are out on the streets and in The Dam to late hours. We celebrated my parents anniversary while there; and the hotel staff didn't miss a beat with remembering it with handwritten notes and chocolates in their room along with champagne and a beautiful cake at our breakfast in the Winter Garden restaurant. Location is perfect and very convenient to Centraal Station (10 minute walk). The trams stop directly in front of the hotel. Restaurant prices in the hotel can be pricy....but there are plenty of eateries nearby. We'd stay here again....definitely.