I liked this hotel and enjoyed my stay but could not claim that for the price I paid it represented particularly good value for money. The location is great, a short walk from Central Station and right in the town centre so handy for trams, shops etc. The hotel itself must have been luxurious twenty years ago but I doubt it has seen much change since then, everything is clean and well maintained but from the décor to the small, slow lifts it is very dated. My room was a good size with decent furniture and a large, comfortable bed but the bathroom was small, rather sparse and had no ventilation. While I was content with my accommodation the temperature was a problem, judging from the dial on the retro air conditioner it was 24 Celsius when I arrived, scorching for my taste, and playing with the various switches and knobs made no discernible difference so I slept with the windows open. The staff were generally conscientious, efficient and polite; checking in and out was smooth and the staff in the restaurant were very pleasant. Unfortunately the exception to the rule is what sticks in my mind and the concierge from whom we collected our bags when completing check in on Thursday afternoon did his job staggeringly badly. He kept a friend and I waiting without acknowledging our presence while he finished a lengthy phone call, once this was done he immediately began another and then, just in case his contempt wasn’t quite plain enough, embarked on a third. When he finally deigned to allow us to collect our luggage he shouted at us as if he were admonishing naughty school children for a reason that he was apparently too important to elucidate. Maybe he was having a really bad day and is normally the epitome of courtesy or maybe he is an ignorant, conceited misanthrope who should not be working in a service industry. The highlight of my stay was breakfast which was thoroughly enjoyable. It is served in the winter garden which is beautiful, the staff were very happy for a friend who was staying elsewhere to join us and the buffet was excellent in variety, quality and quantity. I’d have been quite content with breakfast anyway but to top it off it includes Prosecco and pretty good Prosecco at that, a really nice way to start the day. I’d say that generally the Grand Hotel Krasnapolsky did most things quite well and one brilliantly but if you charge 150 Euros a night and an additional 30 for breakfast your guests are more likely to remember being welcomed to an overheated 1990’s time capsule by a rude concierge than a good visit subsequent to that.
- Official Description (provided by the hotel):
- The NH Amsterdam Grand Hotel Krasnapolsky hotel in Amsterdam is located in the very heart of the city, right on the central Dam square near many major tourist and business attractions. ... more less
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- Also Known As:
- Nh Hotels Amsterdam
- Nh Hotel Amsterdam
- Nh Grand Hotel Krasnapolsky