We arrived and the check in was slow and not so friendly. No assistance with bags we just got a key card and instructions to go to the Royal Wing. The room there was nice but nothing what you would expect in a so called Royal Wing.
We stayed from Saturday till Sunday so when we read that there were the NH Lazy Sundays with check out in the late afternoon we thought that that was also for us but no: when we came back from some shopping at Bijenkorf at 1 pm we could not enter our room so we had to walk all the way to the reception where they said we should have asked for a Lazy Sunday! how wonderful that is...
For parking our car we had to pay a lot of money so that was not nice either!

Have stayed in this hotel several times over the years. There are 2 parts of the hotel, main hotel rooms are more traditional some in need of refurb. The Royal wing is adjacent to main hotel through and alley - its enclosed and safe. I prefer the rooms in the Royal wing as they are modern with wooden floors, large bathrooms good toiletries.

Hotel is very central - right on Dam square, just behind Red Light District, lots of shops, restaurants, coffee shops, bar close by. 5 mins walk to central station

Have recently read some not so hot reviews about this hotel but I must say that I have just come back after having spent 2 nights in it and will definitely be back.
The hotel is in a perfection location for seeing all sights of Amsterdam.
We arrived early on Saturday and although check in was not supposed to be until 3pm we were greeted by extremely friendly staff who booked us in immediately.
Our rooms where very clean bright and airy with loads of space. The bathroom was stocked with every concievable item of toiletry that was needed.
I would highly recommend this hotel and for a bargain price of €200 for the 2 nights would have no hesitation in going back there.

My husband and I have stayed at the Grand for two years running. At christmas time. We absolutely love it. Yes it does need a bit of upgrading in areas but it is a luxurious and spotlessly clean hotel. The rooms are big and very comfortable. The restaurants are lovely as is the reception area. You cannot beat the location. Its on Dam Square opposite the royal palace. Despite this we did not encounter any problems with noise. The square has a great atmosphere at christmas. The hotel is within a short walking distance of the station, the restaurant area, the vondel park and the red light district. There is also a supermarket nearby (just behind the royal palace). We love amsterdam and would always recommend the grand.