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“Worked Out for Us” 5 of 5 stars
Review of NH Amsterdam Grand Hotel Krasnapolsky

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NH Amsterdam Grand Hotel Krasnapolsky
5.0 of 5 Hotel   |   Dam, 9, 1012 JS Amsterdam, The Netherlands (Formerly NH Grand Hotel Krasnapolsky) (Binnenstad)   |  
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Ranked #94 of 344 Hotels in Amsterdam
Raleigh, North Carolina
Top Contributor
103 reviews 103 reviews
43 hotel reviews
Reviews in 46 cities Reviews in 46 cities
114 helpful votes 114 helpful votes
“Worked Out for Us”
5 of 5 stars Reviewed February 21, 2012

We were concerned by some negative reviews of this hotel on Trip Advisor, but it worked out quite well for us. Check-in was fast, and they let us into our room at noon, after a long overnight flight, which was appreciated. The receptionist upgraded us to a "deluxe" room without added charge. Our US Airways vacation package apparently came with breakfast, so we were pleasantly surprised by the large buffet style breakfast every morning included in the hotel rate (eggs, waffles, pancakes, bacon, potatoes, fruit, breads, juices, teas, etc.). The hotel breakfast and restaurants were quite pricey, so you want to be sure to get breakfast included in your rate or possibly eat elsewhere. The breakfast area in the historic Winter Garden was quite nice, like eating in a ballroom or large atrium. We were placed in the Amsterdam Wing adjacent to the hotel in the old Salvation Army building. We really liked this wing, as all the rooms on 4-5 floors were modern and seemed recently renovated. Our fourth-floor room was large and had a great view of a side street leading into Dam Square. The room was well appointed with tv, mini bar, safe, wireless/wired internet access, robes, slippers, plenty of bathroom supplies refreshed daily, ice chest with convenient ice machine on hall, coffee/tea machine with complimentary packets, etc. Television programming was limited, showing mainly news programming in a half dozen languages, and only 3-4 English language channels including BBC 1-2 (i.e., snore). Our room had nice hardwood floors, as well as a big blow-out window that afforded good views, and the furnishings were modern. The bathroom was quite large with a big tub/shower, plenty of room on the vanity, and despite what others have said about water temperature, it didn't seem to be a huge problem. It fluctuated a little, but wasn't that bad, in our wing anyway. I will say this hotel sprawls across several buildings, so it may be a bit of pot luck, depending on where you get placed. The Amsterdam Wing, however, was quite nice. My only real complaint would be the lack of sheets on the bed. The bed only came with a thick down comforter, which was too heavy, leaving you with a choice of freezing with no covers or baking under a parka. Another small complaint would be the Internet access, which is 10 euros per day with limits placed on download/upload, our 17-18 euros per day business class with unlimited data. Speed did not seem to be an issue in the 10 euro economy class, but the limits on uploads were unusual and annoying on vacation, when trying to save a day's worth of images to Flickr. The location of this hotel can't really be beat. There is every type of food imaginable literally underneath the Amsterdam wing--asian, italian, argentinian steak, mexican, croissants, chocolates, etc., with tons of restaurants and tourist shops all around Dam Square. Most tram lines run through Dam Square, so you can get north, south, east, west, very easily. The walk to Central Station would be a bit far with luggage in tow (just under a mile), but it was easy to hop on a tram and go straight to the hotel/station in less than 5 minutes. Great hotel--go for the Amsterdam Wing. I would definitely stay here again.

Room Tip: Amsterdam Wing is renovated. Deluxe rooms are large.
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  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (373)
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Bolton
Senior Contributor
40 reviews 40 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed February 18, 2012

Friendly and efficient check-in. Comfortable room. Good ambiance. Excellent location, esp if using public transport - I used the 48 hour pass which provided very good value for money. Wonderful breakfast in the lovely winter garden - but book this in advance on the internet or else it is very expensive. I booked via Alpharooms.com Friendly and helpful staff.
Minor quibbles: tea/coffee facilities included creamer powder, not milk. Hotel's internet is exorbitantly priced: 10 Euros for an hour. I wanted to use the computer, not buy it!

  • Stayed February 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Lancaster, United Kingdom
Top Contributor
127 reviews 127 reviews
27 hotel reviews
Reviews in 28 cities Reviews in 28 cities
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed February 18, 2012 via mobile

This hotel is perfect. The staff were very attentive and did anything they could to make our stay perfect. The room was all modernly decorated and was really nice. Our bed was so comfortable and big. The hotel was beautiful throughout and the perfect location. We got our breakfast included in the price with travel republic and so glad we did as the breakfast was incredible. The champagne was a nice touch with eggs Benedict, a big bakery selection, pancakes, waffles, the salmon was beautiful!!! This hotel will be used every time we go back to Amsterdam. The hotel do take a deposit on a card of 100 euros and give you it back in cash on departure but that Wasnt a problem as it was just in case we charged anything to the room.

  • Stayed February 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London, Uk
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed February 17, 2012

Was actually Feb 2010 - Travelled with Boyfriend, both mid-late 20s

As I have been to Amsterdam a number of times, so I knew where the hotel was siutated. Dam square - about 5-10mins walk from Central station. No point catching a tram - its only one stop!

booked via lastminute.com - I mention this because I was not aware we had to pay a city tax, nor did they mention that the hotel would require a 100 euro deposit, for what??? We didn't ask for a travel converter or an iron - I have ONLY stayed NH hotels on previous trips so was a bit confused as to why we were paying a deposit this time round - subsequently DID NOT PAY deposit on a return trip in Oct 2010.

Room was a decent size which is standard for NH hotel chain, altho not as nice as the NH utrecht. This hotel is not modern in its decor, and found it to be quite 'dark', despite huge windows lining one whole wall - attribute this to the color scheme dark furnishings, olive green walls & dark red carpet. Its an old building & tries to retain some glamour from a by-gone era... can appreciate that, but it could do with just a little bit of modernisation, at least in the rooms anyway - by all means keep the old style glass dinning room, it's truly beautiful...

Bed was great as always! Had a pillow menu. Flat screen tv, tho didnt watch it much, just bbc news. Bathroom is a good size, had the standard boutique style toilettries, a bath/shower combo - bath was jacuzzi style with jets.Digital safe in good working order.

Though it states that it enforces a strict NO DRUGS/NO SMOKING policy, you could smell the same smell that eminates from 'coffee' shops... There is a 'smoker's' room on the ground floor - tho I assume it's was meant for 'normal' smokers, as the other 'smell' seemed to be wafting only from closed room doors & not public areas.

prodominetly used this hotel as a base for sight seeing & exploration - excellent central location, easy to get to even after a day at the heineken experience!

Didn't actually get the chance to eat at the hotel, was treated to breakfast in bed - there are some good pancake shops locally. We were out most of the day, but recommend the Café Cobra on the Museumplein, right by the Rijksmuseum. We already had dinner reservations for valentine's, so again didn't eat at the hotel.

Didn't feel cold at all, & considering it was valentine's day & Dam is cold in general I was pleasantly pleased when I had to turn the thermostat down! The window had not been upgraded, but we didn't really hear the street noise & we were only on the second floor.

If your looking for a central, easy to get to location then this is the perfect spot, needs a little updating but is cool if you just want a clean, decent base. Would come back purely for location, but in terms of style/facilities it could do better.

  • Stayed February 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Stockholm, Sweden
Top Contributor
51 reviews 51 reviews
31 hotel reviews
Reviews in 30 cities Reviews in 30 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed February 16, 2012

I stayed here at a conference in mid feb, the place was like a sauna. Our conference room was 25 degrees and the samw ent for my hotel room. Unfortunaltely that brought down the entire stay. I saw another review that it was freezeing, this time i guess they went the other way. The location is great both for vacation and business, its really in the heart of amsterdam.

Would li reccomend it for 250 euor per night, no.

Room Tip: Stay high up for the view
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  • Stayed February 2012, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
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Budapest, Hungary
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 13, 2012 via mobile

Excellent location in the city center. I was in an apartment, which was decently furnished and well equipped, but beware! You're gonna freeze despite putting the heat to the max. Why? Simple: the windows remained there from an ancient century, letting all the cold from the street enter the room without any difficulty. This would be ok for a two star hotel but for hundreds of eur per night? No way. Otherwise ok hotel, choose it during summers.

  • Stayed February 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed February 12, 2012 via mobile

Fancy hotel, high price, however you'll get only crapy service and cold room. The service was really unbelieveble, everything was an issue. Last day they have by mistake already blocked my card and I had to stay 15mins in the elevator and wait for somebody to come. Nice restaurant, but no real organisation. The only benefit, you're directly in the city center, but for sure there are better places where to stay

  • Stayed January 2012
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
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Additional Information about NH Amsterdam Grand Hotel Krasnapolsky

Address: Dam, 9, 1012 JS Amsterdam, The Netherlands (Formerly NH Grand Hotel Krasnapolsky)
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam > Binnenstad , Dam Square , Red Light District
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#54 Luxury Hotel in Amsterdam
#68 Romantic Hotel in Amsterdam
#72 Family Hotel in Amsterdam
#76 Business Hotel in Amsterdam
Price Range (Based on Average Rates): $$
Hotel Class:5 star — NH Amsterdam Grand Hotel Krasnapolsky 5*
Number of rooms: 468
Official Description (provided by the hotel):
The NH Amsterdam Grand Hotel Krasnapolsky hotel in Amsterdam is located in the very heart of the city, right on the central Dam square near many major tourist and business attractions. ... more   less 
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Also Known As:
Nh Hotels Amsterdam
Nh Hotel Amsterdam
Nh Grand Hotel Krasnapolsky

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