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NH Grand Hotel Krasnapolsky: Traveler Reviews


NH Grand Hotel Krasnapolsky
Dam 9 | (formerly Grand Hotel Krasnapolsky), Amsterdam 1012 JS, The Netherlands
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Traveler Reviews

68% Recommend
3.5 of 5 stars 343 reviews
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NH Grand Hotel Krasnapolsky

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5 of 5 stars
HotelGuru9 62 contributions
California
Jan 5, 2008 | Trip type: Friends getaway
9/14 found this review helpful

Okay there are always tips and hints and tricks with every hotel which you don't find out until you're staying there. Here are some lessons learned:

1) Make sure you reserve a "Guaranteed Rate" room. This not only means you are guaranteed the rate, but it also guarantee's the room. If you do not select this TYPE of room you may show up and be told the hotel is full and you have no room. Be aware of this. I unfortunatley had to watch an incredibly patient businessman calmly argue for a room and get denied because he was unaware of this little twist. He had booked 3 months in advance. So get the right type of room. Its usually $10 to $15 more. Not much.

2) They have two buildings now. One is the main building you walk in with the beautiful lobby. The other is a building you walk to by going outside in the back alley (very safe). Rooms in the main hotel are carpeted and quiet. Very nice. Rooms in the other building are hardwood floor and also very nice, but potential for more noise depending on your neighbors above.

3) They have a notice up as of Christmas 2007 that they are planning to replace all TV's with widescreen flat panels soon.

4) My little old african american cleaning lady had the face of an angel, and a smile that would melt your heart, and I immediately took to her. Until I got to Prague a week later and realized my $100 brand new leather shoes were not packed in my suitcase where I had left them. I will not make any accusations, but lets just say the hotel has not contacted me to inform me that I left them behind. Also my $150 in-ear headphones are missing. Use the safe, or put a lock on your suitcase. And no, it doesn't matter that she was african american, except in the sense that she reminded me of the kindest old lady I once knew, who also was.

5) Room service was a disappointment The first meal I had was spaghetti and they didn't bother to include anything they were supposed to. I ended up paying $18 Euros (thats $26 us dollars) for a very small plate of spaghetti. No bread. No salad. Nothing. And $5 Euros more for something to drink (Thats $6.00). A tiny old fashioned coke bottle that was empty in 3 gulps. I was disappointed with this. Crazy expensive and poor food service. The next day I ordered the same spaghetti (I was starving and working in the room), and the same exact meal showed up with side salad, and a basket of bread and butter and cheese. I guess the night person didn't care. Good to note. Make sure you get everything you're supposed to get. Room service people were super nice and always very friendly and patient and very respectful, not even making eye contact with you or anything in the room while you rummage for money.

6) Soap in the bathroom is tiny. Like the size of a match book tiny. And thin. Like matchbook thin. Like 1 shower and its gone. And they give you two. So bring soap, or ask for more when you arrive. And its orange colored, and smelling.

7) Room was nice. I will never get why they can't buy Queensized mattresses, but you will be stuck with two twins, if you think you're getting a King. Enjoy the crack in the middle. The pillows were PHENOMENAL!!!!!!!! I am a bed afficianado and i slept like never before. Absolutely awesome, weird, lumpy square pillows that were complete heaven. But the room overall was very classy, nice lighting, beautiful cherrywood closets and glass mirrored sections with lighting to enhance. They give you two fluffy white cotton robes and slippers to use if you want. Water in the shower is either scorching hot, or cold. Expect to spend about 15 mins trying to push it, just a tad, oh crap, too far, back a tad... ugh .. cold gain... okay ... just... nudge it ..... AH burning hot .... ok this time two hands so it doesnt bump too far.... GOT IT !!!!

Nice hotel. Id stay there over the Hostels.

  • Liked — Location Location Location. Right where its all happening.
  • Disliked — That you pay a pretty penny to stay there and the cabs refuse to drive you to the train station, despite luggage.
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
  • Date of stay December 2007
  • Visit was for Quality time with friends
  • Traveled with Friends
  • Age group 25-34
  • Member since May 08, 2006
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles, Great pool scene
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Great food / Wine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $223 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
Pricey but worth it

NH Grand Hotel Krasnapolsky

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4 of 5 stars
cindytookoff 5 contributions
Haarlem, The Netherlands
Jan 3, 2008
1/2 found this review helpful

This hotel is located in the heart of Amsterdam, right behind the Dam Square, Kalverstreet, Central Station and Red Light District. The service was excellent, staff friendly and the rooms were clean and tidy.

  • Date of stay January 2006
  • Member since March 01, 2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $223 (year-round)
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Mixed Bag...

NH Grand Hotel Krasnapolsky

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3 of 5 stars
mikegreen 24 contributions
London, United Kingdom
Jan 2, 2008
2/2 found this review helpful

Well...after a rather stressed start to our Christmas break in Amsterdam what with flights being cancelled out of Heathrow & Gatwick (including our own) and having to waste most of Xmas Eve at an airport we arrived early evening at the Krasnapolsky on 24/12/07.
Check in was fast and the receptionist plucked room 2002 out of a hat and we headed to the lift. This room is I believe a standard which has windows facing onto the building(s) to the immediate right hand side of the hotel with an alley seperating them. Very impressed with the standard of the room very large bed clean and modern(ish) fixtures and fittings with a minimum amount of "leftovers" from previous, like carpet stains/marks or scuffing around the skirting. Spacious bathroom with power shower in a little cubicle and a bath and large mirrored washbasin area. The only strange thing being that the toilet was seperate from the bathroom in a tiny room of it's own completely tiled in white, not good for the claustraphobics among us!
The main blot on our stay was having some money stolen from our room safe...the room contained a safe with a digital lock which we used to stash our passports & money and travel documentation. I had been using it on a daily basis up until the Thursday evening which is when I discovered it unlocked with our valuables scattered around the inside and 100 Euros missing. Now, AFAIK I had locked it that morning (but of course it is possible I just thought I had and it was in fact left open!) either way money had been stolen. I in no way hold the hotel responsible but the reaction of the staff I reported really could not of been more indifferent (receptionist) or more sceptical (the hotel head of security). I got the distinct impression from the head of security that I was lying which made me almost as annoyed as having money stolen. I had to repeat myself over and over in an effort to convince him that we HAD had money stolen and in the end we were advised to claim on our insurance and that he would "look into the matter". No further communication from the hotel staff followed so this in my mind confirms the apathetic attitude I felt initially. Not wishing to have the theft of our money overshadow a well deserved break we decided to cut our losses (in fact we did visit the local police station TWICE in a effort to fill out a crime report but on both ocassions the two different officers could not find a copy of the relevant form in English...doh!) So in summary, a really nice hotel but given it's location I urge fellow guests to LOOK AFTER THEIR VALUABLES!

  • My ratings for this hotel
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 2 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay December 2007
  • Member since April 04, 2005
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $223 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
Great once up-graded!

NH Grand Hotel Krasnapolsky

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4 of 5 stars
MrandMrsH69 1 contribution
Leicester
Dec 27, 2007 | Trip type: Couples
1/1 found this review helpful

On arrival the hotel looked very impressive.
Our first room (Floor 4 from lift 6) was not exactly what I would call 5* albeit manageable for a 2 night stay.
However due to a very noisy party taking place in the main lounge (right outside our window) and several calls to reception later, we were moved in to the Royal Wing to a junior suite.
Now this is where 5* begins!
The rooms were large and airy, with fab views over the canal. The bathroom was spacious with a great shower/cabin.
Also as we were at the very end of the coridoor it was most of all quiet!
The food choice for breakfast was fantastic, if you managed a bit of everything you didn't need to eat again till night!
The reception desk and concierge were very helpful, although a little popular at times (it did take a while to check out even thought we got to keep our fabulous suite untill 5pm on the Sunday)
Overall a lovely hotel in a fantastic location with great staff and good food.

  • Liked — Location
  • My ratings for this hotel
    • 2 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay December 2007
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since December 27, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for A romantic getaway, Girlfriend getaway, Older travelers, Tourists
  • I do not recommend this hotel for Young singles, Great pool scene
  • I selected this hotel as a top choice for Great food / Wine, Shopping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d229182?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $223 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
Do not stay here if you like to sleep

NH Grand Hotel Krasnapolsky

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1 of 5 stars
elpasoed 1 contribution
el paso
Dec 19, 2007 | Trip type: Business, Couples
2/4 found this review helpful

Stayed here Nov 28 for one night. They gave us a decent room near the alleway...but definitely not worth the 200 euros we paid. the only thing that made it bearable is that my company paid the cost.

Everything was ok until about 2am when all hell broke loose. from 2am until 5am, there were constant yelling and laughing coming from the alley way. Couldn't sleep at all!! The central location of the hotel means that you will be hearing all the drunk and stoned people coming out the clubs late at night.

stay somewhere else not near the Red Light district...everything is close in Amsterdam.

  • My ratings for this hotel
    • 1 of 5 stars Value
    • 3 of 5 stars Rooms
    • 1 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 3 of 5 stars Service
  • Date of stay November 2007
  • Visit was for Business
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since July 10, 2007
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d229182?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $223 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
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NH Grand Hotel Krasnapolsky Also Known As

Address: Dam 9 | (formerly Grand Hotel Krasnapolsky), Amsterdam 1012 JS, The Netherlands