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“Great Location, Helpful Staff - Needs some A/C” 3 of 5 stars
Review of NH Amsterdam Doelen

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NH Amsterdam Doelen
4.0 of 5 Hotel   |   Nieuwe Doelenstraat, 26 | City Center, 1012CP Amsterdam, The Netherlands (Formerly NH Doelen) (Binnenstad)   |  
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Ranked #229 of 345 Hotels in Amsterdam
st. catharines
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
“Great Location, Helpful Staff - Needs some A/C”
3 of 5 stars Reviewed July 14, 2014

We are just back from a weeks stay at the Doelen.

Upon arrival the staff were very friendly and allowed us an early check-in which was much appreciated since we had been flying all night. I should mention that I had emailed the hotel prior to our arrival and asked for an upgrade to a canal view room and they responded with an email saying there would be a 25 Euro upcharge per day which I declined. We were pleasantly surprised to be allocated a canal view room even though we did not pay the upcharge.

The bathroom was well appointed and clean. The walls could of used a little paint and yes some of the furniture is scratched or marked. The rooms are in dire need of air condtioning as we slept with our window open every night along with the little fan going. The hotel has character and a great location. We did not buy a transit pass, just walked everywhere but did take a cab from Central Station with our luggage. Restaurants near by that I would recommend: Cafe Du Jardin (next door), La Place and Pasta Pasta (red light district).

We left our camera on a bus tour and the staff assisted us with retriving it from the tour company. They always asked what your plans for the day were and assisted with any directions or reservations you required.

I give this hotel an average rating due to the tired rooms. The maid cleaned the room each day but the bathtub was never cleaned during our stay.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leticia M, Manager at NH Amsterdam Doelen, responded to this review, July 16, 2014
Dear allredaythere,

First of all thank you very much for taking the time to write a review about our hotel.

Also thank you for the nice words towards our staff.

Our guests’ satisfaction is a main goal for NH Hotel Group, therefore it is of great importance to us that you felt comfortable and at ease.

As for the comments about the building, you are totally right. We hope to be closing in the near future for a total refubrishment.

Hope to welcome you again in a new nh Doelen

Best regards

Leticia Muro
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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625 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
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English first
Denver, Colorado
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 10, 2014

The Doelen Hotel in Amsterdam is in a fantastic location, very close walking distance to many of the major sites in the Central district. It's just steps away from the tram, which is easy to use. Numerous restaurants are close by, too. The staff were very friendly and helpful for our stay. The rooms are small, in the typical European style, but very comfortable and with all the needed amenities. Wifi worked fine, too. I'd definitely recommend this hotel.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with NH Hotels

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leticia M, General Manager at NH Amsterdam Doelen, responded to this review, July 11, 2014
Dear Barry,

We are glad to read that you really enjoyed not only your stay at the NH Doelen but also the city of Amsterdam.

It is nice to read that our staff was helpfull and friendly during you stay. We will definitely share this with them.

We hope to welcome you again at the NH Doelen.

Kindest regards,

Leticia Muro
Hotel Director
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San Diego, California
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed July 9, 2014

Excellent central location at the tip of old city. Historic building, but a little tired. Needs a bit of a modern overhaul. I would stay again, value was good. Right in the Amstel river and within walking distance of all tourist sites and trams.

Stayed June 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leticia M, General Manager at NH Amsterdam Doelen, responded to this review, July 11, 2014
Dear Gary,

Thank you for taking the time to share your experience of your stay.

We are happy to read that you had such a pleasant stay with us.

In the near future we have planned a total refurbishment for the NH Doelen.

We hope to welcome you again.

Kindest regards,

Leticia Muro
Hotel Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cluj-Napoca, Romania
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed July 8, 2014

The location is fabulous on the Amstel river, but the hotel needs serious upgrade: wi-fi is not performant, elevator is working very slow, furniture is full of scratches and even lacks colour, bed is very narrow, tv signal was very poor, towels are not smooth anymore, no A/C only a fan which needs few shakes to start...it is the worst exeprience ever in a NH hotel...and the price paid was among the highest :-)
Advice: try another one until NH Doelen will spend some money on refurbishing !

  • Stayed July 2014, traveled solo
    • 1 of 5 stars Value
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leticia M, General Manager at NH Amsterdam Doelen, responded to this review, July 11, 2014
Dear Ilincanu L,

Thank you for reviewing the NH Doelen.

We are really sorry to read that your stay was not fulfilling your expectations.

We are aware that our hotel is outdated there for we have a total refurbishment planned in the near future.

We hope to welcome you again after the refurbishment.

Kindest regards,

Leticia Muro
Hotel Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed July 7, 2014

I stayed here on business for 2 nights in June. The location is great another breakfast is ok with a great view of the canal. That is were it ends.
My first room was a smoking room that smelled of smoke. I was then "upgraded" to a "suite" on the same floor. The room was larger with 3 windows over looking the canal and the bathroom was better than the previous room.
The decor, furniture, bed linen or mattress probably dates back 20 - 30 years. The real draw back of the room came when returning home at night. Being over the hotel's bar, I felt as though I was sleeping (or trying to go to sleep) in the bar as sound proofing to the room was non existent.
If you are not agile, have young kids in a stroller or heavy bags, note that there are severals reps to climb before you get to the elevator.
Would I stay again? No, I would find somewhere nicer to stay.

Room Tip: if you must stay here, try for a room facing the canal on floors 2 and above.
See more room tips
  • Stayed June 2014, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leticia M, General Manager at NH Amsterdam Doelen, responded to this review, July 11, 2014
Dear Jamesy168,

Thank you taking the time to leave a review on TripAdivisor regarding you stay at the NH Doelen.

I would like to appologize for the inconvenience you experienced during your stay in our hotel.

We are aware that our hotel is outdated and we have a total refurbishment planned which will include better isolation against noise.

We hope to welcome again after the refurbishment.

Kindest regards,

Leticia Muro
Hotel Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Helsinki, Finland
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 1, 2014

I stayed 4 nights at this hotel in June 2014. it is situated in a very central area and you can have access to all places of tourist interest. In terms of personel's behaviour, I have to admit that all of them were very polite and they were willing to provide any information/help that was requested. The rooms were clean but very small. The whole area is very crowder and you might get disturbed by people who stay at cafes and bars nearby making a lot of noise until small hours (the hotel has no sound insulation at all!!). In a nuts cell, nice area but hotel was to expensive for the services and facilities.

  • Stayed June 2014, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leticia M, General Manager at NH Amsterdam Doelen, responded to this review, July 3, 2014
Dear Vasileios,

Thank you for writing a review about your stay.

We are happy to read that you liked the location and the staffmembers of the hotel.

The location is indeed nearby some cafe's and bar's. Especially with nice weather you can still hear the guest on their terraces.

In the near future we have planned a total renovation which will include also sound isolation for the hotelrooms.

Kindest Regards,

Leticia Muro
Hotel Director
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Newton, Massachusetts
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed June 30, 2014

The NH Doelen is a historic hotel in one of central Amsterdam's most charming neighborhoods. The building and furnishings are a tad faded, but the central lobby and dining room/restaurant retain an earlier charm. Rooms vary -- some are quite small, poorly lit, and oddly arranged, others are tight but ample. Furnishings are spare. But I found room cleanliness and service very good. A major plus: The breakfast room is charming, the offerings ample, and the canal view from the breakfast room lovely. The dining room staff were also considerate and efficient. The central location makes canal-facing rooms sometimes noisy well into the night. No rooms have air conditioning, so during summer visits one has to keep windows open -- allowing noise in. Overall, though, this is a good hotel -- a solid 3.5 star, if not a four.

Room Tip: Take an upper floor room facing away from the canal if you are noise sensitive. If you don't mi...
See more room tips
  • Stayed June 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leticia M, General Manager at NH Amsterdam Doelen, responded to this review, July 3, 2014
Dear Robert,

We are delighted to read that you really liked the ambiance of our lobby and breakfast area.

It's true we don't have airconditioning in our hotel right now but we do have a renovation planned in the near future.

We hope to welcome you again in the NH Doelen.

Kindest Regards,

Leticia Muro
Hotel Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about NH Amsterdam Doelen

Address: Nieuwe Doelenstraat, 26 | City Center, 1012CP Amsterdam, The Netherlands (Formerly NH Doelen)
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam > Binnenstad
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites
Hotel Style:
#89 Luxury Hotel in Amsterdam
Price Range (Based on Average Rates): $$
Hotel Class:4 star — NH Amsterdam Doelen 4*
Number of rooms: 85
Official Description (provided by the hotel):
Amsterdam’s oldest and most celebrated hotel, the NH Amsterdam Doelen hotel rests on the banks of the Amstel River in the heart of the city’s historic center. Dating back to the 17th century this cultural landmark has played host to everyone from Queen Victoria and Empress Sissi to The Beatles and Rembrandt—whose world famous "Night Watch" was painted on the hotel’s third floor. ... more   less 
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Also Known As:
Nh Doelen Hotel Amsterdam

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